Outdoor pool, open 7:00 AM to 7:00 PM, free pool cabanas, pool umbrellas
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Reviews of Fairway Hotel & Spa

4 out of 5
Fairway Hotel & Spa
Plot 1-2 Kafu Road, Kampala

Reviews

8.2

Very good

Rating 10 - Excellent. 66 out of 164 reviews" "
Rating 8 - Good. 64 out of 164 reviews" "
Rating 6 - Okay. 19 out of 164 reviews" "
Rating 4 - Poor. 11 out of 164 reviews" "
Rating 2 - Terrible. 4 out of 164 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

9.6/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Martha, Gates Mills

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay with excellent staff and very nice restaurant. I lovely oasis in the middle of bustling Kampala
Stayed 5 nights in Mar 2024
Response from Ademun Sarah Guest Relations Manager. on 12 Apr 2024
Dear Martha, We deeply appreciate your decision to stay with us at Fairway Boutique hotel. Your feedback means a lot to us. Serving you has been and will continue to be an absolute delight. Thank you!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
As always, a relaxed freindly welcome and a peaceful haven in Kampala close to all the central offices.
Stayed 4 nights in Feb 2024
Response from Ademun Sarah Guest Relations Manager. on 11 Mar 2024
Dear Andrew, we are glad to hear that you have enjoyed your recent stay at Fairway boutique Hotel. We always ensure that our guests have a comfortable and a memorable stay at our premises. We hope to see you in the near future!

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location in the city center and the property was very well kept up. The rooms are excellent.
Stayed 2 nights in Jan 2024
Response from Ademun Sarah Guest Relations Manager. on 23 Jan 2024
Dear Eric, we would like to thank you for choosing to stay with us at the Fairway Boutique Hotel. Thank you so much for taking your time to share with us this 5/5 rating. Management will share this glowing review with the rest of the team.We all look forward to welcoming you back in the near future.Regards

10/10 Excellent

Kevin

Liked: Property conditions & facilities, room comfort
Nice Hotel
A very nice hotel that offers good value for money. This hotel is located near the city centre. The staff very courteous, friendly and obliging. The food excellent. The rooms modern, very clean and well presented. The only negative is that the sheets, though clean were stained. I will definitely stay here again.
Stayed 1 night in Dec 2023
Response from Ademun Sarah Guest Relations Manager. on 16 Dec 2023
Dear Kevin,We're glad to hear that you had a positive experience overall at the hotel! It was a tremendous privilege to have been your chosen destination. It's very unfortunate that the stained sheets were a downside for you, Despite that, it's good to know that you would still consider staying with us again. Looking forward to making your next stay more comfortable and enjoyable.

8/10 Good

Kristin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are the greatest asset, very friendly, helpful and caring. The hotel also responds promptly to requests and feedback. They could do better with environmental concerns such as waste and water by not automatically washing towels every day and taking soap that is still usable.
Stayed 4 nights in Oct 2023
Response from Ademun Sarah Guest Relations Manager. on 16 Dec 2023
Dear KristinWe deeply appreciate your decision to stay with us at Fairway Boutique hotel. Your feedback means a lot to us. Serving you has been and will continue to be an absolute delight. Thank you!

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nondescript
Good not great. All very acceptable but the kind of property that you wouldn't care if you never saw it again. The upper end of average throughout except for the lack of parking which is shameful.
Stayed 1 night in Jun 2023
Response from Ademun Sarah Guest Relations Manager. on 11 Mar 2024
Dear Jonathan, thank you for taking the time to share your feedback. we appreciate your honest review and apologize for any inconvenience caused by lack of parking. We understand how important it is for our guests to have convenient parking options. Your comments have been noted, and we will work towards improving this aspect of our property. We hope to have the opportunity to provide you with a better experience in the future..

10/10 Excellent

Mohamed

Stayed 3 nights in May 2023
Response from Ademun Sarah Guest Relations Manager. on 29 May 2023
Dear Mohamed,Thank you for your full marked rating that you have given us.

10/10 Excellent

Moses

Stayed 1 night in Feb 2023
Response from Ademun Sarah Guest Relations Manager. on 11 Mar 2024
Dear Moses, We are glad to hear that you had a lovely stay at Fairway Boutique Hotel .We hope to see you in the near future!

10/10 Excellent

Priyen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply amazing
Stayed 4 nights in Jan 2023
Response from Ademun Sarah Guest Relations Manager. on 11 Mar 2024
Dear Priyen, Thank you for taking the time to let us know about your experience while staying with us at Fairway Boutique Hotel. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. Can you kindly provide us with the further information regarding your stay, which will help us to investigate further. I hope you choose to stay with us again when your travels bring you back to Kampala Uganda .

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, good service, good option
Ah look......it's okay. There is nowhere near enough parking, the restaurant choices are limited but the location is good. It's the best option this central. And they finally finished the gym!
Stayed 1 night in Nov 2022

10/10 Excellent

Rehma

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
no comment
Stayed 2 nights in Jul 2022
Response from Ademun Sarah Guest Relations Manager. on 11 Mar 2024
Dear Rehma, We recognize your time is valuable and appreciate the feedback you have provided. In order to better uphold our commitment to deliver exceptional service to every guest, can you kindly provide us with the further information regarding your stay. It is always the guest feedback which is valuable in order to provide our services in the future. I hope you choose to stay with us again when your travels bring you back to Kampala Uganda.

10/10 Excellent

Nora, Snoqualmie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022
Response from Ademun Sarah Guest Relations Manager. on 11 Mar 2024
Dear Nora, Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. Can you kindly provide us with the further information regarding your stay, which will help up us to investigate further. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upgraded
I have stayed here a few times this year and really like the property. Service is excellent - probably the best in Kampala - Sarah, Christopher, Phillip, Sharon and Florence deserve a special mention. Pleasantly surprised to get a room upgrade at check-in. A fantastic central Kampala option - especially when they finally finish the gym upgrade!
Stayed 1 night in Jul 2022
Response from Ademun Sarah Guest Relations Manager. on 11 Mar 2024
Dear Jonathan, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at our premises. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!We hope to welcome you again soon.

10/10 Excellent

rod

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
This is without doubt the best city hitel in Kampala! The staff are outstanding. Front desk and guest services exceptional !
Stayed 14 nights in May 2022

10/10 Excellent

Hetalkumar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location is excellent
Stayed 7 nights in May 2022

8/10 Good

Clinton

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and affordable hotel
Good breakfast...Amazing brewed african tea. Rooms could do with a little TLC. Comfortable bed. Amazing shower system.
Stayed 1 night in Apr 2022

10/10 Excellent

tara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked: very kind, helpful staff, excellent breakfast. Could be better: the transitional fitness center was pretty poor. I'm sure the new and improved one will be great, but the interim one leaves a bit to be desired.
Stayed 5 nights in Apr 2022

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic staff attitude
Without question the best servuce in any hotel in Kampala. Remarkably EVERYONE on the staff seems to get it and that makes staying here grear. Food good, location great, ambience pleasing, staff fantastic. Special thanks to Florence, Valerian, Penlope, Phillip and Sarah. Now my go to Kampala property
Stayed 3 nights in Mar 2022

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Service in Uganda
I wasn't expecting much but was absolutely blown away by the level of service from nearly everyone at this property. From a tangible overall commitment to guests to some small but brilliant touches from individual staff members the level of service and attention to detail was better than I have seen anywhere in Uganda - and I have been here for more than 10 years, Bravo Fairway, I have already booked my next stay.
Stayed 5 nights in Mar 2022

10/10 Excellent

Alice

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely and comfortable
This was my first stay in Kampala, and Fairway was a really nice part of my stay. The grounds are beautiful and provide a little fresh air as a break from traffic exhaust on the streets. Very pleasant and professional staff - my room was really well kept. The restaurant was quite good and convenient to have on the grounds. Very reliable wifi too!
Stayed 6 nights in Mar 2022

10/10 Excellent

Allan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff are extremely genuine and friendly. I loved the boutique feel of the place. The gardens are the best part of the property, I loved exploring the different plants and flora. The rooms are very well designed.
Stayed 1 night in Mar 2022

2/10 Terrible

Philippe

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Never again
Never again . Very noisy at night , wedding party , people talking load in the corridor until late 2 or 3 am Breakfast correct but no have place for seat when it is raining bcoz it is out door dinning place . Have only one bottole of water for 2 person , the door of batheroom need to be repairing , the general standard is not matching of the price , better to staid in the Hilton for simular range of prices .
Stayed 1 night in May 2021
Response from Management on 1 June 2021
Dear Mr. Philippe, Thank you for choosing Fairway Hotel for your recent stay in Kampala. We sincerely apologize for the bad experience you had during your stay with us and we truly appreciate your feedback for it gives us a chance to improve. We are looking into improving the outdoor dining for breakfast, and are creating a more suitable and convenient breakfast area We truly care about our guests at fairway Hotel and we request you give us another chance to make it up to you on your next stay. We look forward to welcoming you again and will ensure that on your next stay you have a great memorable experience.

10/10 Excellent

Poul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service
Very friendly and helpful staff.
Stayed 2 nights in Mar 2021
Response from Management on 18 Mar 2021
Dear Poul, We are very grateful that you stayed with us and hope to see you back very soon. Thank You for choosing Fairway Hotel.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location/friendly staff .. I don’t want to add anymore
Stayed 19 nights in Dec 2020
Response from Management on 1 Mar 2021
Dear Guest, Thank You for your review and forchoosing Fairway Hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2020
Response from Management on 1 Mar 2021
Dear Guest, Thank You for your review and for choosing Fairway Hotel.

10/10 Excellent

Peter Nicolaj

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2020
Response from Management on 7 Nov 2020
Dear Peter, We are very grateful that you stayed with us and hope to see you back very soon. Thank You for choosing Fairway Hotel.

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2020
Response from Management on 4 Aug 2020
Dear Guest, we are very grateful that you stayed with us and hope to see you back very soon. Thank You for choosing Fairway Hotel.

10/10 Excellent

Sally, Valencia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at the Fairway. The rooms are very well designed and had lots of room. The staff are very friendly and became my friends. I was happy to see they were all wearing masks and ensuring I was safe.
Stayed 1 night in Jun 2020
Response from vicent on 20 July 2020
We are very grateful that you stayed with us and hope to see you back very soon. Thank You for choosing Fairway Hotel.

10/10 Excellent

Allan, USA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very well-Located boutique property. The traffic in Kampala is absolute madness, so I was glad my hotel was in a central location. The staff are incredibly friendly and go out of their way to make you feel comfortable.
Stayed 1 night in Jun 2020
Response from vicent on 27 July 2020
Thank you so much for chosing Fairway Hotel , We hope to see you soon

8/10 Good

Serendipity

Stayed 7 nights in Mar 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked an executive room and was very happy with the product. The rooms are quite spacious and very quiet as they face the inner courtyard. I recommend the first or second floor in this block as you get a bit more sun than the ground floor. The location is fantastic and walking distance to many restaurants, although they have an Asian restaurant on site which is also very good. Staff are very friendly. The hotel is large so there are some nice areas to sit and read. I would only recommend improving the furniture by the swimming pool, otherwise it was a great stay.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The story of how this hotel came to be was very interesting to me, I really enjoy staying in properties that are more than just a business. The staff are AMAZING!! They are very well trained, polite, and helpful. The Asian Fusion Restaurant near the lobby was my best meal in Kampala
Stayed 1 night in Mar 2020

10/10 Excellent

Joq, Madrid

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The executive rooms are very well designed, nice and spacious, the garden view from the balcony is quite relaxing. The Asian Fusion Restaurant was probably my best meal in Kampala, a beautiful ambiance and really great food. You can see that they are still doing minor upgrades so looking forward to my next stay!
Stayed 1 night in Mar 2020
Response from Management on 7 Mar 2020
Greetings from Fairway Hotel, We are pleased to know that you had an awesome experience and looking forward to your return visit soon while in Kampala.

10/10 Excellent

George, New York

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are fantastic, the best I've met in Kampala. The property has a homely charm to it.
Stayed 1 night in Feb 2020
Response from Management on 3 Mar 2020
Dear Mr. George, We are pleased to know that you enjoyed your stay with us and your feedback is highly valued and appreciated.

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020
Response from Management on 3 Mar 2020
Dear Guest, We are pleased to know that you enjoyed your stay with us and your feedback is highly valued and appreciated.

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
This is one of those oversized African hotels built in the 1960's, but efforts have been made to update it and they've done a pretty good job. The Asian Fusion restaurant on the ground is delicious. Parts of the hotel are still very dated. The hotel is massive and a bit of a maze. The breakfast was not very good. However, the price point is great and contemporary updates made to parts of the facility are pleasing.
Stayed 2 nights in Feb 2020
Response from Management on 17 Feb 2020
Dear Guest, We are pleased to know that you enjoyed your stay with us and your feedback is highly valued and appreciated and will help us improve your experience on your next visit. The new breakfast menu has been implemented with a variety of dishes with effect from 1st January, 2020. We assure you of great improvement on our breakfast and we look forward to hosting soon.

8/10 Good

Vishal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020
Response from Management on 12 Feb 2020
Dear Mr. Vishal, We are pleased to know that you enjoyed your stay with us and your feedback is highly valued and appreciated and will help us improve your experience on your next visit. Looking forward to hosting soon.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Managemnet on 12 Feb 2020
Dear Guest, We are pleased to know that you enjoyed your stay with us and your feedback is highly valued and appreciated and will help us improve your experience on your next visit. Looking forward to hosting soon.

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2019
Response from Management- Fairway Hotel on 4 Jan 2020
Dear Guest, Your review is highly valued and looking forward to hosting you soon on your next visit in Kampala.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our 4th stay at Fairway & will return
Staff were friendly and helpful. Food at Asian Fusion was excellent, especially so after 2 weeks of 'local food'. Would have rated higher but for one issue - asked for ground floor room at time of booking but request overlooked at check-in. Ended up with first floor room.
Stayed 1 night in Dec 2019
Response from Management on 22 Dec 2019
Greetings Anthony, We are pleased to know that you still consider Fairway Hotel your home away from home and will return. As regards to your request you are assured that this will never happy again because our reservation team is now closely working with the reception team to ensure we do not skip such information. Thank you for reviewing us and looking forward to hosting you soon again.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They don’t get you orders of food varieties of your choice to your room even if available at the restaurants , just limited to some food items
Stayed 1 night in Nov 2019
Response from Management on 9 Dec 2019
Dear Guest, Thank you for taking time to review about Fairway Hotel. I am happy to read you enjoyed your stay with us. We highly appreciate your feedback and look forward to serving you better on your next visit in Kampala.

10/10 Excellent

Ghulam Hassan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Administrator on 30 Nov 2019
Dear Hassan, Thank you for taking time to review about Fairway Hotel. I am happy to read you enjoyed your stay with us. We strive to provide best services and your comments and suggestions are highly appreciated. We look forward to serving you on your next visit in Kampala.

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good option and location...
One of the better locations in the traffic-hectic city of Kampala with a good onsite restaurant. Very friendly staff who are helpful and accommodating. Also has a good swimming pool area.
Stayed 8 nights in Oct 2019
Response from Administrator on 30 Nov 2019
Dear Douglas, Thank you for taking time to review about Fairway Hotel. I am happy to read you enjoyed your stay with us and you liked the ambiance and swimming pool area. We strive to provide best services and your comments and suggestions are highly appreciated. We look forward to serving you on your next visit in Kampala.

8/10 Good

Betty

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Aug 2019
Response from Administrator on 30 Nov 2019
Dear Betty, Thank you for taking time to review about Fairway Hotel. I am happy to know you enjoyed your stay with us. We strive to provide best services and your comments and suggestions are highly appreciated. We look forward to serving you on your next visit in Kampala.

10/10 Excellent

Henri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historical gem in Kampala
Historical gem in Kampala. It is really a good hotel. We really had a great stay. The hotel was a real surprise as we did not expect the historical aspect. Great place to stay!
Stayed 2 nights in Sep 2019
Response from Management on 10 Oct 2019
Dear Henri, Thank you for taking time to review about Fairway Hotel. I am happy to read you enjoyed your stay with us and you liked the ambiance and the historical aspect. We strive to provide best services and your comments and suggestions are highly appreciated. We look forward to serving you on your next visit in Kampala.

8/10 Good

Moses

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
A good hotel to be. Staff are very friendly. The food is awesome and very good.
Stayed 10 nights in Sep 2019
Response from Ali on 27 Sept 2019
Dear Moses, Thank you for taking time to review about Fairway Hotel.I am happy to read you enjoyed your stay with us and you liked our friendly staffs and food. We strive to provide best services and your comments and suggestions are highly appreciated. We look forward for your next visit in Kampala.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel. I had a brilliant weekend visit. All staff very friendly and hospitable. 50 yrs old with a lot of History. Would come back again
Stayed 3 nights in Sep 2019
Response from Ali on 24 Sept 2019
Dear Guest, Thank you for taking time to review about Fairway Hotel.I am happy to read you enjoyed your stay with us and you liked our friendly staffs. We strive to provide best services and your comments and suggestions are highly appreciated. We look forward for your next visit in Kampala.

8/10 Good

Munyaradzi

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2019
Response from Ali on 22 Sept 2019
Dear Munyaradzi, Thank you for taking time to review about Fairway Hotel.I am happy to read you enjoyed your stay with us and you liked our food and courtesy of our staffs. We strive to provide best services and your comments and suggestions are highly appreciated. We look forward for your next visit in Kampala.

8/10 Good

N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Ali on 22 Sept 2019
Dear Guest, Thank you for taking time to review about Fairway Hotel.I am happy to read you enjoyed your stay with us and you liked our food and courtesy of our staffs. We strive to provide best services and your comments and suggestions are highly appreciated. We look forward for your next visit in Kampala.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, comfortable rooms, nice amenities and friendly, helpful staff
Stayed 7 nights in Sep 2019
Response from Ali on 18 Sept 2019
Dear Guest, Thank you for taking time to review about Fairway Hotel.I am happy to read you enjoyed your stay with us and you liked our comfortable rooms and courtesy of our staffs. We strive to provide best services and your comments and suggestions are highly appreciated. We look forward for your next visit in Kampala.