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Reviews of Candlewood Suites Kalamazoo Se, an IHG Hotel

2.5 out of 5
Candlewood Suites Kalamazoo Se, an IHG Hotel
3443 Retail Place Dr, Kalamazoo, MI

Reviews

8.4

Very good

Rating 10 - Excellent. 244 out of 479 reviews" "
Rating 8 - Good. 142 out of 479 reviews" "
Rating 6 - Okay. 48 out of 479 reviews" "
Rating 4 - Poor. 23 out of 479 reviews" "
Rating 2 - Terrible. 22 out of 479 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to wings event center
Stayed 1 night in Feb 2024

10/10 Excellent

Stephanee

Stayed 1 night in Apr 2024

10/10 Excellent

Bakari, Sumter

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 4 nights in Apr 2024

10/10 Excellent

Kristyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. Nice and clean. Good places to eat not too far
Stayed 2 nights in Apr 2024

10/10 Excellent

Beth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean. Very much liked the full size refrigerator and small kitchen. It was nice having plates, glasses... Even though it it near the expressway, it was very quiet. The staff is very friendly and accommodating. Iwould definitely stay here again.
Stayed 1 night in Mar 2024

2/10 Terrible

Andrea

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Was woken up at 3am by the smell of marijuana coming through the vents. Doors were slamming and it was very hard to sleep. I would not stay here again or recommend especially if you have kids.
Stayed 1 night in Mar 2024

8/10 Good

Karren

Liked: Cleanliness, staff & service
Door to my room was difficult to open and close. The morning I was leaving, I could not open the door to get out of my room. Had to call the front desk and have someone come and help me get out. It was really stuck!!!
Stayed 2 nights in Mar 2024

8/10 Good

Aaron

Stayed 3 nights in Mar 2024

10/10 Excellent

Portia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was good!
Stayed 2 nights in Feb 2024

10/10 Excellent

Megan L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very late check-in and the after-midnight staff was courteous and kind. Room was as advertised for single king bed- clean and well-maintained. Lot was well lighted and common areas were clean.
Stayed 1 night in Feb 2024

10/10 Excellent

Cassie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and front desk was friendly.
Stayed 1 night in Feb 2024

10/10 Excellent

Shamiel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service! The lady at the front desk was amazing help, as well as fun to talk with. And made me feel welcome and appreciated! Thank you!
Stayed 1 night in Dec 2023

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was wonderful, very helpful
Stayed 1 night in Nov 2023

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
My Vehicle Was Broken Into
Nothing wrong with the hotel itself, but the area its in is becoming sketchy. Came out one morning to find thieves had smashed one of my windows and rifled through my vehicle. Won't be staying here again.
Stayed 3 nights in Oct 2023

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Bed was comfortable. Right off the hwy for easy access. Check in can be after midnight, the doors just lock.
Stayed 1 night in Oct 2023

10/10 Excellent

Pamela

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
clean & comfortable need new shower heads body wash was empty no express breakfast
Stayed 2 nights in Oct 2023

8/10 Good

Joselyn

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

6/10 Okay

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Jermaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place. Clean. Friendly staff.
Stayed 1 night in Sep 2023

8/10 Good

Becky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good room
Clean and user friendly. Very spacious.
Stayed 1 night in Aug 2023

10/10 Excellent

Linda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay one night for business. Check in easy. Room clean
Stayed 1 night in Aug 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful.
Nice hotel. Our two room suite was great and comfortable. We did not use the kitchen but it had all the amenities that one would need. Our bed was comfy. We were able to Wings Stadium for our event. I would definitely stay here again if going to a show. Walkable to a couple of different restaurants too.
Stayed 1 night in Aug 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We attended a concert at The Wings Event Center. The hotel was easy enough to walk from and back. The room was very clean and had plenty of amenities. Would stay there again.
Stayed 1 night in Aug 2023

4/10 Poor

Jennifer

Travelled with family
Liked: Staff & service
The room was well equipped and spacious However the mattress was so old and uncomfortable it was difficult to sleep My suggestion is for a company executive to come and sleep on these beds. Then perhaps the mattresses would be updated
Stayed 1 night in Aug 2023

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel and friendly staff.
Stayed 1 night in Aug 2023

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the large room
Stayed 1 night in Aug 2023

8/10 Good

Greg

Stayed 1 night in Aug 2023

8/10 Good

Gino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressive
The room was amazing and clean. The only concern I had was hearing the person above me walk throughout the room. We stayed on the first floor. It was ignoring. Turned the tv up to avoid the sound!
Stayed 1 night in Aug 2023

8/10 Good

Anna m.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room layout! Comfy beds.
Stayed 1 night in Aug 2023

8/10 Good

Jim

Business traveller
Liked: Amenities
Property was clean, nothing special but very pleased with my room
Stayed 4 nights in Jul 2023

8/10 Good

Anna m.

Stayed 1 night in Aug 2023

8/10 Good

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Lucas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Sara

Stayed 3 nights in Jul 2023

8/10 Good

kristin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Megan

Travelled with family
Liked: Staff & service, property conditions & facilities
This is a decent stay if you need it but our room reeked like weed smoke as soon as we stepped in, there is also no continental breakfast just packaged food you can pay for. It was clean otherwise. Overall would’ve been good but the smoke smell in the room was overwhelming the whole time.
Stayed 1 night in Jul 2023

10/10 Excellent

ROBERT, GILBERT

Stayed 1 night in Jul 2023

8/10 Good

James

Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Came in town for sons graduation. The staff could not have been more accommodating and friendly with letting us check in early etc. Will book this hotel every time we come in town.
Stayed 1 night in Jun 2023

10/10 Excellent

Maureen

Stayed 2 nights in Jun 2023

10/10 Excellent

Rhea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023