Outdoor pool
Check availability

Reviews of Cresta Jwaneng

3 out of 5
Cresta Jwaneng
Plot 5483 Unit 4, Alongside Trans Kalahari Highway, Jwaneng

Reviews

7.2

Good

Rating 10 - Excellent. 2 out of 15 reviews" "
Rating 8 - Good. 9 out of 15 reviews" "
Rating 6 - Okay. 2 out of 15 reviews" "
Rating 4 - Poor. 0 out of 15 reviews" "
Rating 2 - Terrible. 2 out of 15 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

10/10

Amenities

7.0/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Peter

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lost Booking
I booked this hotel for a 4 night stay for me and two work colleagues. Upon arrival on Sunday afternoon, 6th August 2023, the lady at reception said that she had no record whatsoever of our bookings and said that we couldn’t stay as the hotel was fully booked. When I showed her the paperwork from Hotels.com confirming the booking she was unmoved and refused to honour our booking. No apology although she did telephone a local guest house and they accommodated us for our 4 night stay.
Stayed 4 nights in Aug 2023

2/10 Terrible

Lisl

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Incredibly expensive and poor service
Stayed 3 nights in Mar 2023

8/10 Good

Peter

Stayed 4 nights in Aug 2022
Response from Julia on 21 Aug 2022
Good day Peter,Thank you for taking your time to complete our online Guest feedback questionnaire following your recent stay at Cresta Jwaneng Hotel. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Guest feedback is imperative for us to ensure that our Guests’ expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us in our pursuit for service excellence. I hope to have the privilege of welcoming you back to Cresta Jwaneng Hotel again soon.Regards,

8/10 Good

Peter

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Cresta Hotel
Comfortable and accessible for my needs although slightly expensive
Stayed 4 nights in Oct 2019

8/10 Good

Jackie

Liked: Cleanliness, staff & service, room comfort
Cresta Jwaneng stay
You stuck with what you get as there are not really anyone else that cater for accommodation there. Rooms are good and clean, my problem is their restaurant, they have a buffet and for most people that eat a lot it probably works. The ale cart is very limited and both times I had steak (fillet) it was not good. The price to stay is not cheap and only include breakfast that is also not very good. As a compliment, the staff is always cheerful and helpful. Botswana people in general are great
Stayed 1 night in Oct 2019
Response from Julia on 10 Oct 2019
Good day Thank you for taking the time to complete our online Guest feedback questionnaire following your recent stay at Cresta Jwaneng Hotel. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Please accept my sincere apologies for the discomfort and inconvenience you experienced. Your feedback by no means reflects the high standard of quality and service that Cresta Jwaneng Hotel is usually proud to offer. I can confirm therefore that I have investigated your comments in a serious light and taken action to rectify the shortcomings. Guest feedback is imperative for us to ensure that our Guests’ expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us in our pursuit for service excellence. I hope to have the privilege of welcoming you back to Cresta Jwaneng Hotel again soon. Regards, Julia Mbaakanyi Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay over trip
We stayed over for one night on a trip back to SA from Namibia. After a 10 hour journey Cresta was a welcoming sight with everything a tired traveler needs to get a good nights rest. Dinner was easy at the restaurant on site. Warm shower and comfortable bed was very welcomed. Breakfast in the morning also fantastic before going on the road again. Will definitely be back on our next trip.
Stayed 1 night in Apr 2019
Response from Palesa on 8 Apr 2019
Dear Anonymous, Thank you for staying at Cresta Jwaneng. We were honoured to have you as our guest. We look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Jwaneng

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Julia on 1 Jan 2019
Good day Thank you for taking the time to complete our online Guest feedback questionnaire following your recent stay at Cresta Jwaneng Hotel. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Guest feedback is imperative for us to ensure that our Guests’ expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us in our pursuit for service excellence. I hope to have the privilege of welcoming you back to Cresta Jwaneng Hotel again soon Regards, Julia Mbaakanyi

8/10 Good

Rolf Joachim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant surprise in a rural town
We were driving back from South Africa to Namibia and stayed over at this hotel. We were pleasantly surprised, not expecting this quality in a rural mining town. The rooms were spacious, clean, with free Wi-Fi, had a fridge (important when you have carry food and refreshments with you for the long road), and coffee making facilities (coffee, tea and milk provided). There is a good restaurant on site, offering dinner and breakfast, the latter included in the reasonable room rate. They have an inviting-looking pool, which we did not use, though, as we arrived a little bit too late for a swim. One drawback was the smell of raw sewerage in the air, coming from outside the premises, i.e. not the hotels fault. Closing the doors and windows is therefore advisable; the rooms have air-conditioning. It also to keep the ever present mosquitos at bay (Botswana is known for this, not only in Jwaneng). Ask for an insecticide, they are glad to supply it.
Stayed 1 night in Nov 2018
Response from Palesa on 16 Nov 2018
Dear Rolf, Thank you for staying at Cresta Jwaneng. We were honoured to have you as our guest. We appreciate your feedback and look forward to your next stay. Kind regards Palesa Kungoane Online Administrator Cresta Jwaneng

8/10 Good

Richard A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from Palesa on 22 Jan 2018
Dear Richard, Thank you for staying at Cresta Jwaneng. We were honoured to have you as our guest. Kind regards Palesa Kungoane Online Administrator Cresta Jwaneng

8/10 Good

Rolf Joachim

Liked: Cleanliness, staff & service, room comfort
A good hotel at a convenient location
The hotel is a good choice for overnight visitors travelling through Botswana on the Trans-Kalahari Highway. It is conveniently located and easy to reach. IT has a good restaurant, that serves a decent dinner (steaks were good) and breakfast. It also has a large swimming pool off in after a long day on the road. The staff is friendly and helpful. The rooms are large, with a comfortable bed. They also have a bar-fridge, which is good for keeping food and drinks that one takes on the road, cold. A drawback is the condition the hotel is in. It needs some serious renovation to bring it up to the standard one can normally expect from a Cresta Hotel. However, for a one-night stay-over, it is still value for money.
Stayed 1 night in Dec 2017
Dear Rolf Joachim, Thank you for staying at Cresta Jwaneng. We were honoured to have you as our guest. We appreciate your feedback on areas needing improvement. We are looking into this. Kind regards Palesa Kungoane Online Administrator Cresta Jwaneng

8/10 Good

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017
Dear Bobby, Thank you for staying at Cresta Jwaneng. We were honored to have you as our guest. Kind regards Palesa Kungoane Online Administrator Cresta Jwaneng

6/10 Okay

Stefan

Liked: Staff & service
Nothing exciting but basic services
Cresta Jwaneng is a standard type of hotel - probably one of the better in Jwaneng but nothing to get too excited about.
Response from Palesa on 19 June 2018
Dear Stefan, Thank you for reviewing Cresta Jwaneng on Hotels.com. Please be advised the hotel is under new management and we look forward to welcoming you back. Kind regards Palesa Kungoane Online Administrator Cresta Jwaneng

8/10 Good

Flight Centre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff super helpful really a pleasure
Response from Palesa on 19 June 2018
Dear Anonymous, Thank you for reviewing Cresta Jwaneng on Hotels.com. Please be advised that the hotel is under new management and we look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Jwaneng

6/10 Okay

Else

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Et okay hotel, hvor man burde sende personalet påu
Værelserne er okay. Maden mangelhaft, de taler meget lidt engelsk i restauranten, så der optræder en del misforståelser. Restauranten er i dårlig stand. Vi kunne ikke benytte swimmingpoolen da der blev holdt børnefødselsdag udefra. Vi som betalende gæster på hotellet må så bare sidde på værelset eller i restauranten i 38° varme. Alle stole og liggestole var optaget af larmende børn.
Stayed 1 night in Oct 2019
Response from Julia on 25 Oct 2019
Good day Mrs Else Teske Thank you for taking for taking the time to complete our online Guest feedback questionnaire following your recent stay at Cresta Jwaneng Hotel. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Please accept my sincere apologies for the discomfort and inconvenience you experienced. Your feedback by no means reflects the high standard of quality and service that Cresta Jwaneng Hotel is usually proud to offer. I can confirm therefore that I have investigated your comments in a serious light and taken action to rectify the shortcomings. Guest feedback is imperative for us to ensure that our Guests’ expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us in our pursuit for service excellence. I hope to have the privilege of welcoming you back to Cresta Jwaneng Hotel again soon. Kind regards, Julia Mbaakanyi Front Office Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Keurig verzorgd hotel. Groot zwembad, prima ontbijt en dinermogelijkheden
Stayed 1 night in Jul 2019
Response from Godfrey Dzingai GM on 20 July 2019
Good day, Thank you for taking the time to review us following your recent visit to Cresta Jwaneng Hotel. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities.  Guest feedback is imperative for us to ensure that our Guests’ expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us in our pursuit of service excellence. I hope to have the privilege of welcoming you back to Cresta Jwaneng Hotel again soon. Kind Regards,