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"Excellent service, beautiful rooms"

"A beautiful hotel, the oldest in Kortrijk. My second time staying there, room was lovely, breakfast was good, convenient for shops and has its own car park"

"I spent two nights in Ypres. The hotel was very centrally located yet quiet. The staff were friendly and very accomdating. The room was large, clean and well presented. The breakfast area was spacious and the breakfast itself was varied and delicious. I will definetly stay here again when cycling and/or visiting flander fields"

"The lighting was apalling! Mirrors in dark corners or bad light. Had to use a torch in the restaurant to be able to read tge menu. Everything black or dark grey which gave a very uncomfortable atmosphere. Most importantly wee were not told about tge major traffic diversion!!! It took us 2 1/2 hours from Bruges to find tge hotel!!! I used to be a regular client but this experience was apalling for such an expensive and well known chain! Also not enough tea bags or milk in the room for 2 days for 2 people. Very dissatisfied!!"

"Hotel could do with a revamp. No one on reception when I arrived at 9.30. Waited for 10 minutes. Kitchen closed. No food options. Charged additional €12 to park. Just include in the price."

"I stayed at Hotel Cocoon in Ostend for one night. The room itself was nice and a good size, and the location is definitely a strong point—right on the beach and very close to plenty of restaurants and bars. However, there were a few issues that affected the stay. The room was quite cold and the thermostat didn’t seem to be working, which made it uncomfortable overnight. The shower gel bottle was also empty and hadn’t been refilled, which was a bit disappointing. Parking is available, but at €30 per night per car, it felt quite expensive. The overall atmosphere of the hotel wasn’t particularly welcoming, which took away from the experience a bit. Overall, it’s a well-located hotel with decent rooms, but a few improvements and attention to detail would make a big difference."

"Comfy bed. Big tv "

"Listing for this booking hides that towels and parking are not available without additional costs, and that beds need to be made by guests and rubbish taken out by guests. Bringing towels with us from abroad and taking them back as wet towels wasn’t something I was expecting when I made the booking. All of this is mentioned on the follow up communication "

"Everything was alright except that they make you pay for parking. It's a hotel next to motorway not in a city centre and it is a whopping 10 euros. Keep that in mind when looking for a cheap place."