Exterior

Reviews of Americas Best Value Inn Jonesville

2.5 out of 5
Americas Best Value Inn Jonesville
5702 US Hwy 21, Jonesville, NC

Reviews

6.2
Rating 10 - Excellent. 20 out of 144 reviews" "
Rating 8 - Good. 33 out of 144 reviews" "
Rating 6 - Okay. 43 out of 144 reviews" "
Rating 4 - Poor. 26 out of 144 reviews" "
Rating 2 - Terrible. 22 out of 144 reviews" "

6.4/10

Cleanliness

6.6/10

Staff & service

5.4/10

Amenities

5.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Sep 2022

8/10 Good

Billie

Liked: Cleanliness, property conditions & facilities, room comfort
the place was clean ,i reserved online ,,it was a
Stayed 1 night in Sep 2022
Response from Gary on 13 Sept 2022
Thank you so much

10/10 Excellent

Esmeralda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Gary on 13 Sept 2022
Thank you so much

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
will stay again
very clean, good price.
Stayed 1 night in Sep 2022
Response from Gary on 13 Sept 2022
Thank you,

4/10 Poor

Gail

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run down and dirty. Very noisy at night, crappy pillows and mattresses.
Stayed 1 night in Aug 2022
Response from Gary on 25 Aug 2022
Dear Gail, Thank you so much for the review regarding your recent stay! It saddens us to see that we weren’t able to meet your expectations during this visit. I do apologize for the cleanliness and noise issues you had during this stay. Thank you for bringing it up as we will use this to make upgrades to our hotel to serve our guest better. We hope that you will give us another opportunity to make it up to you. Take care!

4/10 Poor

Pablo

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Stay away
The lady at the front desk tried to hustle me over $50 saying "it was the deposit, and it had to be paid in cash" after telling her i coukdnt get cash and going back and forth she finally gave me the key to the room
Stayed 1 night in Aug 2022
Response from Gary on 25 Aug 2022
Dear Pablo, Thank you so much for the review regarding your recent stay. I am very sorry to hear about your experience and do apologize for the issues you had with the front desk agent. This is not how we want to treat our guest and do apologize again for the inconvenience. I hope that this doesn’t effect your next stay and hope that you will give us another opportunity to make it up to you.

8/10 Good

MICHAEL

Travelled with partner
Liked: Cleanliness, staff & service
Close to interstate nothing special hot showers and comfortable bed
Stayed 1 night in Aug 2022
Response from Gray on 25 Aug 2022
Dear Michael, Thank you so much for the wonderful rating on your recent stay! Glad to see that you had a great stay with us. It makes us feel awesome to hear that you had a comfortable stay. We hope to see you again next time!

8/10 Good

Scott, ruskin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to HI way
Stayed 1 night in Aug 2022
Response from Gary on 25 Aug 2022
Dear Scott, Thank you so much for the review regarding your recent stay. Glad to see that you had a great stay with us. I hope we met all you expectations and we hope to see you again soon!

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from gary on 5 Aug 2022
thank you so much,looking to see you again

4/10 Poor

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff was friendly and helpful. The room was clean. But there were no drinking glasses on ice bucket. The air conditioner barely worked.
Stayed 2 nights in Jun 2022
Response from gary on 5 July 2022
sorry for inconvience,we will take care and we look forward to see you again,thank you

8/10 Good

LUIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Mar 2022

2/10 Terrible

Vickie

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from Jay on 30 Mar 2022
Dear Vickie, Thank you so much for the feedback regarding your recent stay. It saddens me to see that we were not able to meet your full expectations during this stay. I hope that our staff was friendly and there to assist for anything you may have needed. I apologize for any issues you may have had and for any inconvenience it may have caused. I hope that you will consider giving us another opportunity to make it up to you in your next visit to the area!

2/10 Terrible

Ted

Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Check in was the best part of my stay--pretty easy--in fact anyone showing up with my name could have had my room--no ID check?? I was asked if I wanted a smoking or non-smoking room--Non-smoking of course but either he made a mistake or the adjacent room(s) were overwhelming mine--horrible smell of cigarette smoke in the room and in the sheets. Above the bed were the remnants of a smoke detector--just a mounting plate and bare wires sticking out (live??? I didn't dare check). This room was not worth $20/night--certainly not $58 for the 5 hours or so that I was able to tolerate it.
Stayed 1 night in Dec 2021
Response from Guest Relations on 24 Dec 2021
Dear Ted, Thank you for taking the time to leave us your feedback, as it helps us know where we can be improving. We're sorry to hear that our accommodations failed to meet your expectations, and we'll be sure to keep your comments in mind going forward. Wishing you safe future travels.

2/10 Terrible

Chelsea

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Slum and loud place
It was a great price but once inside everything looked pretty decent and then bam the bathroom was awful it had feces smeared all over the door, ceiling, walls. I had to bleach the tub with my own supplies before I even considered giving my kids a bath and I was still hesitant. Looks to be a drug user motel or something. The person beside us was being loud as could be at 3-4 am woke my kids up. Yeah I’m very disappointed and would honestly like a refund just to be honest bc we left at 5 am due to noise
Stayed 1 night in Dec 2021
Response from Gary on 11 Dec 2021
We are sorry for inconvenience,we will try to improve on house keeping, and on your next stay call straight to hotel and we will work out on your rm rate,thnxs

8/10 Good

Bennie Lynn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, Reasonable and accomodating staff!!
This facility has WARM heat!!! Even on low cool!! It is cold up in the mountains where it is, and we went to bed with it on low cool. We woke up in the middle of the night very warm!! Had to turn on the air and open the door!! This hotel mgmt was very accomodating for allowing me a place to plug in my old diesel truck, which is necessary in cold weather. My heart thanks them for being so accomodating!!!
Stayed 1 night in Nov 2021
Response from Gary on 9 Nov 2021
Thank you so much for staying with us,

6/10 Okay

Christopher

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The room was clean, friendly staff, but the room was really outdated. The mini fridge was on the floor ( not on a table ) the microwave didn’t work. One pack of sugar, spoon and small pack of coffee if you dared getting low on top of the mini fridge to use it. Was charged 2.00 more then booked on Expedia.
Stayed 1 night in Oct 2021
Response from Jay on 2 Nov 2021
Dear Christopher, Thank you so much for the feedback regarding your recent stay! It saddens me to see that we were not able to meet your full expectations. Great to hear that the room was clean and staff was friendly and there to assist for any concerns. We appreciate your feedback and will use this to improve our guest experience for you and our future guest. I hope that you will consider staying with us again so we may make your next visit much better!

4/10 Poor

James

Disliked: Cleanliness, property conditions & facilities, room comfort
Room stayed damp during our three day stay.
Stayed 3 nights in Sep 2021
Response from Guest Relations on 27 Sept 2021
Dear James, We thank you for bringing your concerns to light and apologize if you encountered any issues with your room. Had you brought this to our team's attention while you were here, we would've been eager to resolve it for you. Nonetheless, our housekeeping team has been notified of your concerns to ensure nothing of this nature happens again. We know we can do so much better than this and would love to be given another opportunity to prove this on your next trip to the area.

8/10 Good

Tony

Business traveller
Liked: Cleanliness, room comfort
Not Bad for a Low Budget Stay
Stayed 4 nights in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness
Location
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities
I am in this area 4 nights a week for work and have been doing this for 3 months and i have to say service in these motels around here is non-existent. they advertize that they have daily housekeeping but they dont. In fact, during our 4 night stay we didnt see housekeeping at all. We had to use the same 2 towels and washcloths the entire time we've been here. My grandaughter finally saw some employees and she asked for some toilet paper which we were out of and was told that they were busy so we had to go buy some. It also says they have room service, thats a joke. The room is decent but the bathroom walls look like they were covered in mold and they just painted over it because you can still see it through the paint. There is no coffee in the rooms. The ice machine is broke and i dont think they plan to fix it. I have been here twice and its still broken. I thought I would give this place a second chance but i'm done. There wont be a third. This seems to be the "norm" for motels in this area. It blows my mind that you cant get something as basic as a clean towel and some toilet paper for what you have to pay to stay. They let people live here and we heard a couple of them arguing over money owed for drugs.
Stayed 4 nights in Jul 2021
Response from General Manager on 20 July 2021
Your voice is important to us, and we appreciate you taking the time to make it heard. Please know that our hotel does not condone or tolerate any illicit activity on our property. Nevertheless, we're also discussing all of your feedback with our team, so we can make an effort to improve upon whatever we can. Thank you for bringing these matters to our attention, and we hope you'll give us another chance to prove our caliber next time you're in town.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The motel was an older no frills motel. The beds were comfortable with clean linen but the comforters definitely needed washing and airing out. You have permanent and traveling people staying at the motel. Several permanent residents had vehicles torn apart working on their vehicles which created a dumpy rundown appearance.
Stayed 1 night in Jun 2021
Response from Gary on 20 June 2021
Dear Guest, Thank you so much for your feedback! It’s great to see that you had positive stay overall. I apologize for any inconveniences you had during your stay. This is not what you should be expecting during your stay. I am please to see that the beds were comfortable getting you some rest. I hope you will consider staying with us again so that we can provide you with a better experience.

2/10 Terrible

Sheryl

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gross and disgusting
The hotel was disgusting. There were dark hairs on my sheets and in the bathroom. There were hundreds of bugs everywhere, especially gnats and flys. There was mold all over the bathroom ceiling. The floors were filthy. It was also in dire need of updating and maintenance. In addition, I was charged an extra $20 cash upon checkin and they refused to give me a receipt. I do NOT recommend staying in this dump.
Stayed 1 night in May 2021
Response from Jay on 17 May 2021
Thank you so much for leaving a feedback on your recent stay. I would like to apologize from the entire team for not meeting your expectations. I am very sorry to hear that you had many issues during your stay with the cleanliness of the room. Our most important goal is to provide a comfortable stay for every guest and I’m sad to see that we were not able to do that. We will be working with the maintenance and housekeeping teams to address the issues you have mentioned. I hope that you will consider staying with us again so that we may provide you with a better experience.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The owners were friendly and helpful. The room overall was clean. But - the stairs and the walkways leading to the 2nd floor were covered with dried mud and dirt. When I got to my room, I noticed the bedspread had stains on the top and really bad soil on the underside. There was a toilet paper roll in the bathroom that had 4 or 5 squares on it and that was it; no spare roll. I tried to use the phone on the nightstand to ask for more and the phone was plugged into the wall jack, but it was completely dead. I had to walk down to the office and get more paper. I had to turn on the fan and run it all night because the highway traffic was so loud, and the person(s) in the room next to mine were up all night with the TV turned way up. The vibrations from semi trucks on the highway make the building shake a little. If you are a light sleeper, I would not recommend this place.
Stayed 1 night in Jan 2021
Response from Jay on 1 Feb 2021
Thank you so much for your feedback on your recent stay. I apologize for the inconvenience you had during the stay and for not meeting your expectations. Your feedback is very important and will help us in improving those conditions. We hope you give us another chance and hope to see you again!

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would stay
Better than expected. Clean and cozy
Stayed 1 night in Sep 2020
Response from Jay on 11 Oct 2020
Thank you so much for your feedback! We are glad to see that you had a great stay. Hope to see you again in the future!

4/10 Poor

stan, north carolina

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I know it was cheap hotel room, but they had ice machine unplugged and sign said ask for ice at office, i did and they said they didnt have any right now, i said when and they said i do not know. ALSO bed comforter is stained, bathroom was molded and the floor was so dirty when you walked from bathroom to the bed our feet got dirty and you could visibly see the dirt
Stayed 1 night in Jul 2020
Response from Gary on 27 July 2020
Dear Stan, Thank you for providing a review for your recent stay. I would like to apologize for not meeting up to your expectations. I will address the issues you have mentioned with the front desk staff, as well as housekeeping. Again I want to apologize for the inconvenience. Thank you, Gary Patel

2/10 Terrible

Ashley

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020

8/10 Good

Ellen

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2020

8/10 Good

Jamie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was terrible. Staff did not take care of our request to address and quiet our extremely unruly and noisy neighbors. Walls were paper thin. No cold water at the sink.
Stayed 1 night in Dec 2019
Response from Guest Relations on 2 Jan 2020
It is unfortunate that your recent stay with us didn't live up to your expectations. Please accept our apologies for the issues in your bathroom and our guest service. We will speak with our team to ensure that our goal to deliver a quiet and relaxing hotel accommodation si fully realized. We know we can do better and would welcome the opportunity to demonstrate it.

6/10 Okay

sandra

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
A stay that could have been better
Well the room was clean and fresh ,but I never got a finished bill so can't really say it was a good trip and the front desk guy was not friendly and hurried up the transactions I tried to get a receipt for the stay but never could get anyone to the front desk so drop my key and left .
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities
If you only have $60.00 to spend - it’s fine. BUT if you have the money go to Elkin and stay in a better place. There is a bed, TV, A/C, and thin towels that’s it. I checked for bed bugs - there were NONE. It looks like the owners are trying to update the place, but it still needs a lot of work. I personally will not stay there again.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness
Just so-so
The room itself was ok; I'm always glad to see remodels with hard flooring instead of carpet; however, the bathroom was not the best. The floors and walls were not in good condition. There was a sour smell that I think came from the shower curtain not washed properly.
Stayed 1 night in Aug 2019

4/10 Poor

Johnny, Jonesville

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The shower curtain was full of mold, there were hairs in the bathtub, the bathroom walls looked like they needed maintenance and stained all over, the sink had pubes. There were people drinking beer outside, some guy fixing his car and children playing outside running around until 10pm. They A/C was one of those that you mount to a window, but was really loud and did not look professional. The place was right next to the highway so you can hear every car that passes through the highway.
Stayed 1 night in Jul 2019
Response from Guest Relations on 11 July 2019
Dear Johnny, It saddens us to know that you did not have a great experience with us as it is not like us to cut corners in cleanliness. and upkeep. We have passed your comments along and we apologize for any unwanted noise you encountered. As you can see from our other reviews, we are more than capable of delivering amazing stays and we hope you give us another chance to accommodate you in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
There was a roach on the bathroom counter and there's no hair dryers in the room. Also there was so much noise next to us and some drunk guy knocked on our door several times during the night waking us up....
Stayed 2 nights in Jun 2019
Response from Guest Relations on 14 June 2019
Feedback from our guests is much appreciated, as we utilize it to understand the best way to improve our accommodations. While this is the first we've heard of possible pests on the property, rest assured we'll send our dedicated team to investigate right away. We'll be sure to implement a remedy for the benefit of future guests. Additionally, we'll work tirelessly to ensure guests are courteous of each other to avoid a situation like the one you experienced. We are not able to change the past, but we hope you will give us another chance to show you the comfortable experience we know we can provide you.

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Staff & service
If your looking for a cheap motel for just one night this would be fine, but for kids and stuff it is not. We checked in at 11 pm, there weere people just sitting outside of the motel drinking beer, our room was no smoking and smelled just like smoke.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019

8/10 Good

tia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean, and quiet
Nice, clean quiet hotel.
Stayed 3 nights in May 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Shower curtain should have been replaced or properly cleaned. Considerable mildew
Stayed 1 night in Apr 2019
Response from General Manager on 9 May 2019
Thank you for your review. We are sorry about the issues you had with the shower. We encourage our guests to reach out directly so we can remedy situations as soon as possible. Thank you again for bringing this to our attention.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, amenities
The staff is always courteous and friendly. I did have an issue with the key not working when checking in. The room was suppose to be a non-smoking room and it definitely smelled of smoke. The night attendant did bring spray for the room and suggested I turn the air conditioner on with just the fan to clear the smell. Both days I could smell the smoke. I will consider staying there again, although I will not stay in that specific room again. They had no vacancies otherwise I am sure they would have checked to see about moving me.
Stayed 2 nights in Apr 2019

2/10 Terrible

Irene

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible uncomfortable
It wasn’t very pleasant atmosphere I was here with my 4 children there were random guys hanging outside the hotel as well as in front of their room doors until we walked into our room it was very uncomfortable for myself and my children their were dead bugs and mold as well as dirty tubs and shower curtain also was dead bugs on floor of our room never again
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Convenient location. Could have been a lot cleaner.
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveller

Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Exactly what we needed for the night. Great price and very clean.
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stink bugs, no coffee cups, only two towels, water wasn’t very hot, only two towels, no hair dryer or iron, only one room key, traffic from the highway all night long!!
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traveling
This was the place to be on a cold iced in night. Clean, quite location right off I75.
Stayed 1 night in Jan 2019