Ballroom

Reviews of Hilton Jinan South Hotel & Residences

4.5 out of 5
Hilton Jinan South Hotel & Residences
No 2888 Second Ring South Road, Jinan, Shandong Province

Reviews

9.2

Wonderful

Rating 10 - Excellent. 19 out of 28 reviews" "
Rating 8 - Good. 7 out of 28 reviews" "
Rating 6 - Okay. 0 out of 28 reviews" "
Rating 4 - Poor. 2 out of 28 reviews" "
Rating 2 - Terrible. 0 out of 28 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
terrible service
Not the first time stay in Hilton, but this time is so disappointed that when I had breakfast, they came to ask me several times to hurry up because they are about to finish, and collected all the dishes when I was eating without saying anything, while other guests were still walking in and starting their breakfast! I spent ¥130 for a 10 minutes half breakfast!
Stayed 1 night in Sep 2023

8/10 Good

Danny

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Average
The usual hotel, average
Stayed 2 nights in Jan 2020

10/10 Excellent

D

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Nice view, helpful staff, great facilities. Very pleasant stay.
Stayed 10 nights in Apr 2019
Response from Adrian on 5 May 2019
Dear guest, Thank you for your recent stay here at Hilton Jinan South Hotel & Residences.So glad we were able to invite you to experience our Hilton hospitality. We appreciate that you have spend a enjoyably stay here. I will let all team members know that they make you feel cared for, valued and respected. All of us at Hilton are passionate about hospitality and we hope to see you soon. Have a nice day!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Dec 2018
Response from Adrian Liu, General Manager on 2 Jan 2019
Dear Guest, Thank you for staying with us at Hilton Jinan South Hotel & Residences. We are thrilled that we managed to provide the foundation for memorable travel experiences to you and we will keep to value every guest who walks through our doors. We will also continue to set the standard for hospitality in this market, providing new product innovations and services to meet guests' evolving needs. Looking forward to welcoming you back soon!

10/10 Excellent

Mengxuan

Great stay
The room was clean, comfortable and modern. The hotel staff was friendly and helpful. Breakfast buffet included a great selection of both Chinese and Western style. Everything was great.
Stayed 1 night in Aug 2018
Response from Adrian Liu, General Manager on 6 Sept 2018
Dear Guest, Thank you for staying with us Hilton Jinan South Hotel & Residences. The first full-service Hilton residential property in Jinan and overall, China, Hilton Jinan South Hotel & Residences offers 316 well-appointed guest rooms and 104 apartments complete with full kitchen and separate living and working areas, where you are also welcomed to enjoy stunning view through French windows. OPEN provides guests with wide selection of breakfast choices where you will OPEN your nice day. It is awesome to see that we managed to provide the foundation for memorable travel experiences to you. We already share you comments to all Team Members and we look forward to welcoming you back soon! Have a nice day!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OUTSTANDING IN EVERY WAY.
Simply put, it's a Hilton! Even when a young national tried to skip the queue in front of me a check- in, the front desk rep made him go to the back of the line. Exceptional breakfast, exercise facilities, and staff. Great price as well.
Stayed 1 night in Aug 2018
Response from Stella Hu, MarCom Mgr. on 23 Aug 2018
Dear Ryan, Thanks very much for choosing us and sharing your staying experience with us. As the first Hilton full service residence hotel in China, we are committing ourselves to providing you a home away from home. Your sharing will encourage us for a better future. We look forward to serving you again in future. And wish you all the best!

10/10 Excellent

CP, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience, Extraordinary staff, outstanding service! Pleasant journey!
Stayed 2 nights in Jul 2018
Response from MarCom Mgr. on 7 Aug 2018
Dear Guest, thanks for staying with us and wish you all the best! Look forward to seeing you again!

8/10 Good

Guillaume

Stayed 2 nights in Jul 2021

10/10 Excellent

Takeshi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Ada on 2 Jan 2020
Dear Guest, Thank you for staying with us Hilton Jinan South Hotel & Residences and for sharing your experience. It is trilled to see that you enjoyed your stay here and our Team Members demonstrated their hospitality. We will keep working on setting the benchmark in the market, providing new product innovations and services to meet guests' evolving needs. Looking forward to welcoming you back. Have a nice day!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Ada on 2 Jan 2020
Dear Guest, Thank you for staying with us Hilton Jinan South Hotel & Residences and for sharing your experience. Your comment is what we always looking for to improve our service. You are more than welcome to share more details and hope we could have chance to make everything right for you next time. Looking forward to welcoming you back. Have a nice day!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Nov 2019
Response from Ada on 2 Jan 2020
Dear Guest, Thank you for staying with us Hilton Jinan South Hotel & Residences. We are happy to know that we provided the foundation for memorable travel experiences to you with our service. Every room in the hotel is more than 43 square meters. Guests can enjoy beautiful views of the city in all guest rooms, suites and apartments that feature French windows. OPEN restaurant offers breakfast buffet of local cuisine and other international delights, together with spectacular view. I already share your positive comments with all Team Members. All of us at Hilton are passionate about hospitality and looking forward to seeing you soon.

8/10 Good

Xu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
没有welcome drink,边上有小冰箱里面有饮品跟我说要花钱的。
Stayed 1 night in Jun 2019
Response from Adrian on 17 July 2019
尊敬的客人,您好!感谢您本次入住济南鲁能希尔顿酒店及公寓并分享您的入住体验!酒店为每位入住客人配备免费饮用水,同时在空中大堂设有欢迎饮品台,欢迎您享用。您的意见为我们不断完善酒店服务提供了宝贵依据,我们非常重视并将继续延续创新传统,不断完善服务满足客人的需求。再次感谢您的分享,期待能为您的下次入住提供更为满意的体验。祝您生活愉快!

10/10 Excellent

Heungki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best
Great hotel, 100% satisfied
Stayed 3 nights in May 2019
Response from Adrian on 19 July 2019
Dear Guest, Thank you for choosing Hilton Jinan South Hotel & Residences as the stay in your journey. It is awesome to see you enjoyed your time in our hotel. All Team Members strive to create a unforgettable memory for every guest and to ensure they all feel cared for, valued and respected. We look forward to welcoming back you soon. Have a nice day!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
性價比強, 只是不算近市中心, 其他都很滿意, 早餐也豐富
性價比強, 只是不算近市中心, 其他都很滿意, 早餐也豐富
Stayed 1 night in Mar 2019
Response from Ada on 2 Jan 2020
尊敬的客人,您好!感谢您本次入住济南鲁能希尔顿酒店及公寓。酒店地处南部商业生活区,与二环南高架唇辅相连,可方便到达机场、火车站等交通枢纽;与贵和国际购物中心领秀城店比邻而居,入驻有影院、KTV、滑冰场等,可为您的休闲娱乐提供更多选择。此外,酒店37层开全日餐厅提供营养早餐,包含新鲜时蔬、手工面点等,为您开启活力一天。在此期待您的下次光临,祝您生活愉快!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
性價比強, 只是地點有點偏, 附件大型購物商場, 值得推!!!
性價比強, 只是地點有點偏, 附件大型購物商場, 值得推!!!
Stayed 1 night in Mar 2019
Response from Ada on 2 Jan 2020
尊敬的客人,您好!感谢您选择入住济南鲁能希尔顿酒店及公寓!很高兴看到您对酒店及周边环境感到满意。酒店与领秀城贵和购物中心比邻而居可为您的入住提供便捷的购物及娱乐服务。济南鲁能希尔顿酒店及公寓的员工都对提供卓越的服务充满了热忱。希望不久能再次接待您光临!

10/10 Excellent

Kyoungah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
깨끗한 호텔
옆에 쇼핑몰이 있어 편리하고 지어진지 얼마 안 되서 깨끗합니다. 주차비와 wifi는 유료니 참고해주세요. 조식은 평범했어요.
Stayed 1 night in Apr 2019
Response from Ada on 2 Jan 2020
Dear Guest, Thank you for staying with us Hilton Jinan South Hotel & Residences and for sharing your experience. The hotel is located in South Commercial Residential area and near to South Road of Second Ring.It is awesome to see that we managed to provide the foundation for memorable travel experiences to you. We already share you comments to all Team Members and we look forward to welcoming you back soon! Have a nice day!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Big and new room
Stayed 2 nights in Jan 2019
Response from Ada on 25 Feb 2019
Dear Guest, Thank you for staying with us Hilton Jinan South Hotel & Residences.With direct access to Guihe Shopping Center, and less than 20 minutes' drive from the railway station and center center via Second Ring South Road, the hotel provides a truly convenient home away from home.It is awesome that our Team Members, with their hospitality, managed to make you feel cared for, valued and respected. We will keep working on setting the benchmark for hospitality in the market, providing new product innovations and services to meet guests' evolving needs. Looking forward to welcoming you back soon. Have a nice day!

10/10 Excellent

Yufeng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房间超大,早餐很好
房间超大,早餐种类很多,有榨汁机可以现榨鲜榨的果汁,总之性价比超高!!
Stayed 1 night in Feb 2019
Response from Ada on 25 Feb 2019
Yufeng 您好,感谢您本次入住济南鲁能希尔顿酒店及公寓!非常开心看到您在酒店宽敞舒适的房间中度过愉快的休息时光,也很高兴看到酒店准备的营养早餐为您开启活力满满的一天!我们已将您的评论与所有团队成员分享,期待与您的下次相逢!祝您生活愉快!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Adrian Liu, General Manager on 15 Jan 2019
Dear Guest, Thank you for choosing Hilton Jinan South Hotel & Residences as the stay in your journey. It is awesome to see you enjoyed your time here. All Team Members strive to create a unforgettable memory for every guest and to ensure they all feel cared for, valued and respected. We look forward to welcoming back you soon. Have a nice day!

8/10 Good

Núria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Adrian Liu,General Manager on 2 Jan 2019
Dear guest, Thank you for your recent stay here at Hilton Jinan South Hotel & Residences.So glad you were able to experience our Hilton hospitality. I will let all team members know that they helped you have a great stay with us. All of us at Hilton are passionate about hospitality and we hope to see you soon.

10/10 Excellent

Jorge Antonio

Exelente
Exelente como toda la cadena hilton Un placer dormir en las nubes de sus camas Muy confortable como en casa
Stayed 1 night in Aug 2018
Response from Adrian Liu, General Manager on 6 Sept 2018
Dear Guest, thank you for staying with Hilton Jinan South Hotel & Residences and sharing your comments with us. It is awesome to see you had indulged in complete comfort in our contemporary, stylish room which is fully equipped with convenient facilities including comfortable bed. Our F&B outlets are usually highlights for our guests - OPEN will delight you with wonderful buffet and specially selected wines and drinks are available in JI LOUNG for your next relax time. I already share your positive comments with all Team Members. We look forward to welcoming you back soon. Have a nice day!

4/10 Poor

konglik

Disliked: Cleanliness, staff & service
is this hotel managed by Hilton?
if you don't have room available, don't sell on line!
Stayed 1 night in Jun 2018
Response from Stella.Hu on 3 July 2018
Dear Guset, Thank you for staying with us Hilton Jinan South Hotel & Residences and for having taken your time writing the comments. It is a pity that in some areas we did not meet your expectations on this occasion. The hotel is located near South Road of Second Ring Highway, which is conveniently connected to strategic locations such as Jinan West Station. Please do tell our concierge team any time during your stay and they are happy to assist you with your transportation. Regarding to the check-in process and the smell of the room, we will conduct more relative training sessions for our Team Members, and to ensure we are delivering exceptional experiences every guest, every time. The one-bedroom apartment suite, what we upgraded you to, is 45m2 larger than the king room you booked, hope you enjoy the fully serviced equipment and the view through the French window. We appreciate your feedback and it is through such comments that we are able to improve our standard to deliver a memorable experience. Should you have further enquires, you are more than welcome to contact our GSM or contact hotel MAGIC Center via extension “0”. Have a nice day!

10/10 Excellent

JOSE LEONEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maravilhoso hotel
Hotel maravilhoso em todos os aspectos, tem um shopping ao lado, super conveniente
Response from Stella Hu, MarCom Mgr. on 23 Aug 2018
Dear JOSE LEONEL, thanks for staying with us and sharing your experience. We are very glad to be informed that you are satisfied with your stay. Hotel is neighboring with Guihe Shopping Mall, where you can enjoy yourself with shopping, eating local food, coffee shop, cinema, and ice rink. Meanwhile, you can also take a taxi to city downtown within 20 minutes for a tour. Really looking forward to your next stay. And wish you all the best.

10/10 Excellent

SANG MIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Stella Hu, MarCom Mgr. on 23 Aug 2018
Dear SANG MIN, thanks for staying with us and sharing your staying experience. We are very pleased to see you are satisfied with the service. Welcome to come back again. Wish you all the best.

10/10 Excellent

박수근, 대한민국

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
대체로 좋았으나 위치가
대체로 좋았다. 그런데 주변에 쇼핑센터를 제외하면 별로 볼꺼리가 없어 무미 금조햤다. 호텔 자체만 본다면 아주 좋았다
Stayed 1 night in Oct 2017
Response from Stella Hu, MarCom Mgr. on 23 Aug 2018
Dear 박수근 , thanks for staying with us and sharing your experience. Hotel is neighboring with Guihe Shopping Mall and connecting with the high bridge by which you can conveniently access to city downtown in 20 minutes and airport in 40 minutes. If you need any information for tourism, shopping, or eating in the city, our Concierge would love to be helpful. Looking forward to your next stay. Wish you all the best!

10/10 Excellent

JOSE LEONEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muito bom e limpo, serviço excelente !!!!!!!!
Stayed 1 night in Aug 2017
Response from Stella Hu, MarCom Mgr. on 23 Aug 2018
Dear JOSE LEONEL, thanks for staying with us and sharing your experience. Our House Keeping and Front Office team members are very happy to receive your comments regarding to the cleanliness and the service. Look forward to serving you again in future. Wish you all the best!

10/10 Excellent

SUSUMU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
快適だが…。
廻りにはショッピングモールが一ヶ所だけ。夜の10時には、全て消灯。ホテルは快適だが2日以上いると飽きてくる。
Stayed 2 nights in Jul 2017
Response from Stella Hu, MarCom Mgr. on 23 Aug 2018
Dear SUSUMU, thanks for staying with us and sharing your experience. Except for the shopping mall, our hotel is connecting with the high bridge by which it will only take 20 minutes to the downtown area. Between hotel and the downtown area, there are several shopping malls where you can shop or go to a bar etc. Next time, if you want to know more about the surrounding area, our Concierge can provide all the information you need. Thanks again for the sharing and wish you all the best.

10/10 Excellent

JUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017
Response from Stella Hu, MarCom Mgr. on 23 Aug 2018
Dear Guest, thanks for choosing us and sharing your staying experience. We are very pleased to see you being satisfied with us. Wish you all the best!