No.187, Sec. 2, Zhongshan Rd., Jiaoxi, Yilan County
Reviews
9.6
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The bathroom is still using small bottle of single use shampoo conditioner and bath foam. Not only is it not environmentally friendly, it also doesnt make sense since it is a onsen hotel and customers are expected to take bath multiple times, it is troublesome to ask for replenishment
the common onsen on the 2nd floor is quite uninspiring and
Room is quiet with good enough sound insulation
Verified traveller
Stayed 1 night in Jan 2024
Response from 山形閣 Yamagata Kaku Hotel & Spa on 8 Jan 2024
親愛的貴賓,您好!感謝您選擇下榻入住山形閣,並撥冗惠賜寶貴意見。山形閣非常重視每一位住客的感受,您的回饋正是我們不斷提升服務品質的最大動力。我們將繼續提升軟硬體的服務水準,並期待您再次蒞臨山形閣能有更美好的體驗。敬祝 順頌時祺Yamagata Kaku Hotel & SPA
Beautiful room, love the deep hot bathtub with the view.
Very quiet area, good for stop by to rejuvenate and move on.
Annie
Stayed 1 night in Jan 2024
Response from 山形閣 Yamagata Kaku Hotel & Spa on 8 Jan 2024
Thank you for your interest in Yamagata Kaku Hotel & Spa and taking the time to share your enjoyment experience. It is our pleasure to serve you. We appreciate your message, and would like to see you again.
The rooms are great and staff are extremely helpful and friendly. The ramen store onsite serves great food too.
Jade
Stayed 2 nights in Dec 2023
Response from 山形閣訂房組 on 7 Dec 2023
Thank you for your interest in Yamagata Kaku Hotel & Spa and taking the time to share your enjoyment experience. It is our pleasure to serve you. We appreciate your message, and would like to see you again.
Response from Yamagata Kaku Hotel & Spa on 10 Nov 2023
Thank you for your interest in Yamagata Kaku Hotel & Spa and taking the time to share your enjoyment experience. It is our pleasure to serve you. We appreciate your message, and would like to see you again.
More business than resort. Staffs are polite and helpful. Quiet and relax.
TC
Stayed 4 nights in Nov 2023
Response from 山形閣 Yamagata Kaku Hotel & Spa on 10 Nov 2023
Thank you for your interest in Yamagata Kaku Hotel & Spa and taking the time to share your enjoyment experience. It is our pleasure to serve you. We appreciate your message, and would like to see you again.
Friendly and amazing staff…. Easy accessibility all amenities… rooms are clean. I love the private experience of the hot springs in your room. Totally recommend this hotel.
Neera
Stayed 2 nights in Oct 2023
Response from 山形閣 Yamagata Kaku Hotel & Spa on 31 Oct 2023
Thank you for your interest in Yamagata Kaku Hotel & Spa and taking the time to share your enjoyment experience. It is our pleasure to serve you. We appreciate your message, and would like to see you again.
Thank you for your interest in Yamagata Kaku Hotel & Spa and taking the time to share your enjoyment experience. It is our pleasure to serve you. We appreciate your message, and would like to see you again.
Really nice they got a private hotspring in the bathroom with stunning view! The facilities are new and clean.
Sai Kit
Stayed 1 night in Jun 2023
Response from 山形閣訂房組 on 19 June 2023
Thank you for your interest in Yamagata Kaku Hotel & Spa and taking the time to share your enjoyment experience. It is our pleasure to serve you. We appreciate your message, and would like to see you again.
Very nice and friendly staff. The location is also very convenient to the train station, buses and many restaurants.
Verified traveller
Stayed 3 nights in Apr 2023
Response from 山形閣訂房組 on 21 Apr 2023
Thank you for your interest in Yamagata Kaku Hotel & Spa and taking the time to share your enjoyment experience. It is our pleasure to serve you. We appreciate your message, and would like to see you again.
Both service and amenities are awesome. After checking in at the front desk, the staff guided us to the room and introduced how to utilize/ reserve their facilities during COVID. We stayed in Superior Double Room, the bathtub is huge, and the dressing table is also big. Breakfast is set menu, we chose to dine in and it was great.
Pei Chi
Stayed 1 night in Sep 2021
Response from 山形閣訂房組 on 4 Sept 2021
Thank you for your interest in Yamagata Kaku Hotel & Spa and taking the time to share your enjoyment experience. It is our pleasure to serve you. We appreciate your message, and would like to see you again.
The hotel was beautiful, and our room was spacious. We used both the communal and private baths, and they were large and clean.
The only downside to the hotel was that it doesn't seem to have heating. It was pretty cold in the dining hall where we had breakfast.
Room is spacious and clean. In room hot spring bath tub is hug. Very pleasant stay for hot spring.
Chu Yu
Stayed 1 night in Feb 2021
Response from 山形閣訂房組 on 15 Feb 2021
Thank you for your interest in Yamagata Kaku Hotel & Spa and taking the time to share your enjoyment experience. It is our pleasure to serve you. We appreciate your message, and would like to see you again.
Well trained staff with Japanese hospitality. Most enjoyable stay.
Viet
Stayed 2 nights in Jan 2021
Response from 山形閣訂房組 on 20 Jan 2021
Thank you for your interest in Yamagata Kaku Hotel & Spa and taking the time to share your enjoyment experience. It is our pleasure to serve you. We appreciate your message, and would like to see you again.
Great location, superb facilities, and upon arrival we were warmly welcomed by the staff. Nothing was any trouble. The room was amazing. All the small room amenities were of top quality.
Yann
Stayed 1 night in Dec 2020
Response from 山形閣訂房組 on 2 Jan 2021
Thank you for your interest in Yamagata Kaku Hotel & Spa and taking the time to share your enjoyment experience. It is our pleasure to serve you. We appreciate your message, and would like to see you again.
Clean comfortable room. Great location. No smell from the hot spring bath water in the in-room bath tub (don't know if it has been diluted with regular water). Breakfast was great especially the view.
Verified traveller
Stayed 1 night in Oct 2020
Response from 山形閣訂房組 on 1 Nov 2020
Thank you for your interest in Yamagata Kaku Hotel & Spa and taking the time to share your enjoyment experience. It is our pleasure to serve you. We appreciate your message, and would like to see you again.
comfortable stay! overall very good value and exceeded expectations for a typical 4 star hotel. hotel is still quite new and is very clean. bed & pillow is made with down feather. coffee is drip-coffee. free mini bar.
breakfast was made-to-order due to covid, very large portions.
location is in 'downtown' of the hot springs area (walkable to various restaurants and shops) , but room still had views of ocean and mountain.
Verified traveller
Stayed 1 night in Jul 2020
Response from 山形閣訂房組 on 8 July 2020
Thank you for your interest in Yamagata Kaku Hotel & Spa and taking the time to share your enjoyment experience. It is our pleasure to serve you. We appreciate your message, and would like to see you again.