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"I like the walkable of the area and the cleanliness of the room."

"Room, bed, bathroom were very nice, definitely would book again. The staff were friendly and helpful. We enjoyed the robot that delivers orders to the room. The downsides were the wifi was not very good and we had to use cell service instead, and also booked this because the advertise laundry but it is a service and they charge by the piece. "

"Great place, close to a lake and temple. Was a great experience and I will enjoy Shangri-La properties. "

"The location is perfect for walking and shopping. Wonderful place to spend a relaxing vacation."

"Very comfortable and excellent services. Room space very big. Very nice, yummy dinner buffet. Various selections of breakfast. "

"booked pan pac suzhou to celebrate my boyfriends birthday. the staff prepared a whole cake with candles, disposable plates, and a birthday crown for us enjoy. the entire hotel summarises the suzhou experience you will have. even if you are unable to make it to the popular touristy spots, you have a pagoda and secret garden exclusive for hotel guests right at your door. the location will take you slightly longer to reach the main area of suzhou due to the traffic. however, if you are looking for quiet sanctuary with everything you need, then this is is the hotel for you. the hospitality is excellent and pan pac suzhou looks like a museum by itself. they have a very detailed map to help tourists plan their trip around suzhou as well. little downside: the walls of the hotel room is thin (as is most hotels in china). but that shouldn't deter you from booking at all. you will not regret staying here! "

"Like the hotel staff and the shopping mall near the hotel. Not too far from the subway station and has a Starbucks coffee shop close by. The only drawback is that the hotel doesn’t have a laundry facility but on the Expedia website says it has. So it’s misleading to me because I was expecting to do laundry when I arrived. "

"Beautiful, spacious room, friendly staff. Super convenient, right in the airport. A very pleasant experience!"

"The room was clean and great location. Staff was super accommodating. 10/10 recommend "