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Reviews of La Quinta Inn & Suites by Wyndham Columbia / Fort Meade

2.5 out of 5
La Quinta Inn & Suites by Wyndham Columbia / Fort Meade
7300 Crestmount Rd, Jessup, MD

Reviews

7.8

Good

Rating 10 - Excellent. 355 out of 804 reviews" "
Rating 8 - Good. 203 out of 804 reviews" "
Rating 6 - Okay. 110 out of 804 reviews" "
Rating 4 - Poor. 72 out of 804 reviews" "
Rating 2 - Terrible. 64 out of 804 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mackendy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff and there's place very close by to shop.
Stayed 3 nights in May 2024

8/10 Good

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The La Quinta room was clean and quiet. The space in the room was adequate. There were a few things that needed attention: the toilet seat was loose, the door to the shower had a broken door stop and the bath wash dispenser was no longer attached to the wall of the shower. However the shower was great! The chain security lock was broken. The elevator to the rooms is functional, but the door’s closing action was noisy and needs attention. Breakfast was adequate. I have stayed there several times over the years and enjoyed the stay, but it appears some things need a competent serviceman.
Stayed 4 nights in May 2024

4/10 Poor

Anne-Marie

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Our room on the fourth floor smelled like cigarette smoke as did the hallway. We assumed this used to be the floor which permitted smoking. Yech! Also, the housekeeping staff didn’t come to our room on the second day of our stay. We notified the clerk at the front desk and he said we should have put a sign on our front door for housekeeping service. That makes no sense! A sign on the mirror in our room stated that the Do Not Disturb sign should be hung on the door if we did NOT want fresh sheets and towels. When we returned in the evening, we again asked the front desk clerk if the housekeeping staff had made our beds and replaced our towels. He said the housekeeping staff was gone for the day and handed us fresh towels. I do not think this was an appropriate response to our issue. We will not be staying at this hotel again.
Stayed 2 nights in May 2024

6/10 Okay

arianna

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Honestly the front desk staff was super awesome! The cleanliness of the room we stayed in wasn’t that great. More of some unseen stuff that needed repairs. Other then that if I had to yes I’d stay again.
Stayed 4 nights in Apr 2024

6/10 Okay

Robert

Business traveller, Travelled with group
Liked: Staff & service
While it was the cheapest option, I will point out that plumbing needs serious reworking, staff is friendly (no adjustments needed), AC units need a full rework due to wet rugs, hair in the bathtub drain, elevator needs cleaning and detailing, and an unusual high pitched sound around the water valve behind the toilet.
Stayed 5 nights in Apr 2024

4/10 Poor

Alma Grace

Disliked: Cleanliness, amenities, property conditions & facilities
The road towards the property is dirty with all the garbage and dump items like grocery cart and trash chairs. The elevator of the hotel is not in good condition.
Stayed 1 night in Apr 2024

6/10 Okay

Holly M

Liked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Sahul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its very good and clean quite
Stayed 1 night in Apr 2024

4/10 Poor

Noah

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The staff working there was very nice and friendly, I came to the hotel early due to my flight landing early and they found a room I could get into early. As for the facility itself, the lobby area is nice, but that's about it. The elevator is very loud and bangs around as you ride in it. Was fearful getting in every time. We could also hear the elevator from our room, which was not great. I do not fault the hotel for this, but the other guests were horribly loud and obnoxious. Running around the halls and yelling and screaming at all hours of the night... I would assume someone from the hotel staff would say something. We were unable to sleep for two nights because of these horrible other guests. Nothing wrong with the hotel itself, and perhaps we just picked a bad time to go at the same time as other horrible guests.
Stayed 2 nights in Apr 2024

6/10 Okay

Marco Antonio, Victoria

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
When we first walk in the attendant already had an attitude. Was rude to my husband when he asked if he should sign both checkin forms for our room and our son’s room. Found hair in our bed and the bedspread had stains. The tv had hands prints ALL over it & this place is in a remote area and would not go back to this La Quinta.
Stayed 3 nights in Apr 2024

4/10 Poor

Twinkle

Liked: Cleanliness
Disliked: Staff & service
Some guests at night were not respectful of others. They were drunk, made too much noise through the night, knock the doors and talked and laughed loudly. Manager on duty did nothing.
Stayed 2 nights in Apr 2024

8/10 Good

Nadia, Lehi

Liked: Cleanliness, staff & service
It’s fine. We only needed a place to stay for one night before going to the airport the next day.
Stayed 1 night in Apr 2024

8/10 Good

Monica Helena Teixeira da

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024

6/10 Okay

Erika, Washington

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024

4/10 Poor

John

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It was a little on the ghetto side, pay a little more and go somewhere else.
Stayed 1 night in Mar 2024
Response from Raafat MO on 20 Mar 2024
We're sorry to hear that your experience fell short of expectations. We take all feedback seriously and will work to address any concerns to improve our guests' experiences.

10/10 Excellent

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe quiet nice place to stay and the price was good. It is also close to the casino and mall and shops. A bout 10mins away!! Worth the price
Stayed 2 nights in Mar 2024
Response from Raafat MO on 13 Mar 2024
We're thrilled to hear that you had a safe, quiet, and pleasant stay with us! It's wonderful to know that you found our location convenient and enjoyed the proximity to nearby attractions like the casino, mall, and shops.Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future!

6/10 Okay

Juan carlos

Disliked: Staff & service
Front desk guy had an attitude!! Not friendly at all and disrespectful
Stayed 1 night in Mar 2024
Response from Raafat MO on 13 Mar 2024
We sincerely apologize for the negative experience you had with our front desk staff. Providing exceptional customer service is paramount to us, and we regret that your encounter did not meet our usual standards of friendliness and professionalism.Rest assured, we take your feedback seriously, and we will address this matter with our team to ensure that all guests are treated with the utmost respect and courtesy at all times.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future for a more positive experience.

2/10 Terrible

Mark

Stayed 2 nights in Mar 2024

4/10 Poor

Charle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from gm on 27 Feb 2024
I would like to apologize for any inconvenience you may have encountered during your most recent stay with us. I hope that you will give us another chance. Thank you.

4/10 Poor

Guillermo

Travelled with partner
Disliked: Amenities
The hotel was very cold too much noise
Stayed 2 nights in Feb 2024
Response from gm on 27 Feb 2024
First and foremost I would like to apologize for the inconvenience you encountered on your most recent stay with us. Please rest assured we are looking into this matter and we will certainly do a better job next time. I hope that you will give us another chance. Thank you.

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom was flooded and requested a refund due to said damage and haven’t received one.
Stayed 1 night in Feb 2024
Response from gm on 22 Feb 2024
First and foremost I would like to apologize for the inconvenience you encountered on your most recent stay with us. Please rest assured that we are looking into this matter and we will update you on any decision regarding any refund once we have completed looking into the situation. Thank you.

4/10 Poor

Lisa

Travelled with pets, Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The driveway into the property looked like the city dump - heaps and mounds of trash, broken furniture, etc. It was so filthy that I considered stopping and calling Expedia to tell them I couldn't stay here. I decided once I pulled up front that I would go in after all. Check-in was quick, efficient, and so courteous. I got into my room where the problems began. The thermostat was not working and it was about 95 degrees. Maintenance came quickly and took care of it. Then I turned the tv on and the cable was not working. Maintenance came and ended up replacing the cable. Then I went into the bathroom. There was one towel and a half roll of t.p. Once again, housekeeping took care of the issue right away, but I wondered why it was one aggravation after another. The water continued to run in the toilet unless you jiggled the handle. Breakfast was nice and the woman who was serving guests was very friendly and polite! The staff certainly made up for the deficits of the facility.
Stayed 2 nights in Feb 2024
Response from gm on 22 Feb 2024
I would like to apologize for the inconvenience you encountered on your most recent stay with us. This not our standard and I assure you that we will look into these issues you have brought to our attention. Thank you for taking the time to give us your feedback.

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Hot breakfast. Spacious room.
Stayed 1 night in Feb 2024

6/10 Okay

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean with friendly staff excellent rate.
Stayed 5 nights in Feb 2024

10/10 Excellent

Christine

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful
Stayed 1 night in Feb 2024

8/10 Good

Venice

Travelled with group
Liked: Staff & service
The breakfast was terrible
Stayed 1 night in Feb 2024
Response from gm on 8 Feb 2024
I apologize for the inconvenience . I would like to assure you that we are looking into this matter. I would like to assure you that this is not our standard. we strive to provide excellent customer service and breakfast. Thank you for taking the time to send us a feedback. We hope to see you next time

6/10 Okay

Christine

Liked: Staff & service
Disliked: Cleanliness
Very tight room, dirty towel left in the room and very very noisy
Stayed 1 night in Jan 2024

6/10 Okay

Zoey

Disliked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

sangjun

Stayed 1 night in Jan 2024

10/10 Excellent

Julio, Garfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you all for the excellent work. God bless you all
Stayed 1 night in Jan 2024

10/10 Excellent

akeem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Martin

Liked: Cleanliness
Disliked: Staff & service, room comfort
Cant shower..cant use toilet
Positive sides… Clean Parking Breakfast Negative sides… Toilet broken Bath drain clogged Nobody to fix it
Stayed 1 night in Jan 2024
Response from gm on 22 Jan 2024
I do apologize for the inconvenience you encountered at your most recent stay with us. We are looking into the matter and will make sure this does not happen again. Once again please accept my apologies for the inconvenience . Thank you.

2/10 Terrible

leydis

Travelled with group
Disliked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jan 2024

2/10 Terrible

Josh

Travelled with family
Disliked: Staff & service
Disappointed
Location stated it accommodates 6 people there was only 2 queen beds in the wrong. No way unless people slept on the floor does it sleep six now fighting to get my money back
Stayed 1 night in Jan 2024
Response from GM on 22 Jan 2024
First and foremost I would like to apologize for the inconvenience you encountered at your most recent stay with us. Please rest assured we are looking into the matter. Once again I do apologize for the inconvenience and I hope that you will give us another chance. Thank you.

8/10 Good

Deon

Stayed 1 night in Jan 2024

8/10 Good

Michelle

Stayed 1 night in Jan 2024
Response from gm on 21 Jan 2024
Thank you for your stay. We hope to see you again soon.

10/10 Excellent

Jose'

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 1 night in Jan 2024

6/10 Okay

Elizabeth

Travelled with family and small children
Stayed 4 nights in Jan 2024

2/10 Terrible

Nelson

Travelled with family
Liked: Amenities
Disliked: Cleanliness
The elevator kept breaking down. I was locked in the elevator when it shut down and no one would respond the help button. My wife had to go to the front desk to get the employee who was playing on his phone to reboot the elevator ( escuse was that the basement was too cold and systems would shut down. Changed rooms 3 times ( key wouldn't work, air conditioning wouldn't work, rooms were dusty). With breakfast the employee would keep an eye on what we were taking and question us that we had eaten when we hadn't even finished eating.
Response from GM on 2 Feb 2024
First and foremost I would like to apologize for the inconvenience you encountered on your most recent stay with us. I would like to assure you that this is not our standard. Please rest assured that we are looking into this matter. I hope that you will give us another chance. Once again I do apologize that we did not meet your expectations. Thank you.

10/10 Excellent

Donita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

6/10 Okay

Matthew, Holmes

Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Shena

Stayed 1 night in Jan 2024

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from gm on 10 Jan 2024
I am glad that you had a great stay at our hotel and thank you for your positive feedback. We look forward to seeing you again soon. Thank you.

2/10 Terrible

Phillip

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must read before booking.
Disgusting. We stay at La Quintas all the time. This one was the worst. I even reserved the Deluxe King and it was still awful. Weed smell everywhere, musty hallways and room, AC/Heat inoperable, front desk helpless and check out was writing on a piece of paper with check out time and email to send receipt. Breakfast was awful, stale cereal, the lady was super nice but served us a raw waffle, coffee not good. Just a very bad experience. I will never stay here again. Never.
Stayed 1 night in Jan 2024
Response from GM on 9 Jan 2024
First and foremost I would like to apologize for the inconvenience you encountered on your most recent stay with us. I understand that that you encountered multiple issues from the room smelling like weed and the heat not working in the room. We take your feedback very seriously and we are currently looking into these matters to make sure this does not happen again. I hope you will give us another chance. We look forward to seeing you again. Once again I truly apologize for the inconvenience. Thank you.

2/10 Terrible

Claudia

Stayed 2 nights in Dec 2023

10/10 Excellent

Marlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Benjamin

Stayed 1 night in Jan 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
No house cleaning provided, dirty bed linen and toilet. Bathroom tub was in bad condition. Room carpet had stains.
Stayed 2 nights in Dec 2023
Response from GM on 4 Jan 2024
I would like to apologize for the inconvenience you encountered on your most recent stay with us. I would like to assure you that this is not our standard and we will make sure that this does not happen again. Once again I apologize for the inconvenience and I hope you will give us another chance. Thank you

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023