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Reviews of Urban Island Hotel

3.5 out of 5
Urban Island Hotel
76, Sammu-ro, Jeju City, Jeju

Reviews

8.0

Very good

Rating 10 - Excellent. 44 out of 121 reviews" "
Rating 8 - Good. 44 out of 121 reviews" "
Rating 6 - Okay. 24 out of 121 reviews" "
Rating 4 - Poor. 4 out of 121 reviews" "
Rating 2 - Terrible. 5 out of 121 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mei Teng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from 정다솜 on 14 Oct 2020
안녕하세요 후기 남겨주셔서 감사합니다. 제주여행 마무리 잘하시고 다음에 또 뵙겠습니다 ^^

8/10 Good

Mei Teng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and comfortable
Recommend
Stayed 1 night in Aug 2020
Response from 어반아일랜드호텔 on 26 Sept 2020
안녕하세요 어반아일랜드 호텔입니다. 이용해주셔서 감사합니다. ^^ 제주여행 마무리 잘 하시고 다음에 뵙겠습니다

8/10 Good

Mei Teng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from 예약실 on 2 Aug 2020
어반아일랜드 호텔을 이용해주셔서 감사합니다. 다음번에도 제주도에서 좋은 추억 남기실 수 있도록 더 노력하는 어반아일랜드 호텔이 되겠습니다. 좋은 하루 보내십시요~

10/10 Excellent

Mei Teng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fast check in. The room is spacious and clean.
Stayed 1 night in Jun 2020
Response from 예약실 on 2 Aug 2020
Thank you for using the Urban Island Hotel. Next time, I will try harder to make good memories in Jeju Island. Have a nice day~

8/10 Good

ERWIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

8/10 Good

Charles

Liked: Staff & service, room comfort
Good location, nice staff and comfortable beds the room looks a little bit tired and could do being a little bit cleaner but overall really good place for the price
Stayed 2 nights in May 2018
Response from 어반아일랜드호텔 on 30 May 2018
Thank you very much for using

10/10 Excellent

Chu Hui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and polished hotel
The place looks clean and new. Hotel staff were also friendly. Those who are driving may want to note that they have little parking slot. The rooms are also huge and pleasant to stay!
Stayed 1 night in Nov 2017
Thank you for your visiting and feedback. We are look forward to see you again~^^

8/10 Good

ERWIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, spacious, and clean room. Lovely bathroom with a luxurious tub. Staff was very polite and helpful. Bonus was the free parking.
Stayed 3 nights in Aug 2017

10/10 Excellent

cody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean place in Jeju City
Good value and clean place, very friendly and helpful staff. Convenient location in Jeju city with free parking. Only issue was a smoky smell in the room although it was a non-smoking room.
Stayed 1 night in Jul 2017

6/10 Okay

Yoke Kan

Liked: Cleanliness
Tourist hotel.
This is a tourist hotel. don't expect too much as business traveler.

6/10 Okay

Tin Wai Piony

Disliked: Cleanliness, property conditions & facilities, room comfort
Acceptable for short stay.

4/10 Poor

David

Disliked: Staff & service
Would not stay here again
Overall the experience was ok. We arrived an hour or so before actual check-in time and usually most hotels accommodate and get you in, but the staff here decided to charge us an extra $20,000 krw, which put things off to a bad start. The room was nicely decorated but a bit dusty. We also paid for the buffet breakfast, which was a complete joke. The food was all cold, you have to ask for eggs to be cooked, which they don't really tell you. Pretty pricey for what was available. I probably would not stay here again.

10/10 Excellent

Hui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hands down the best hotel in the Jeju city!
This new modern boutique hotel is just what I was looking for!! I recommend this hotel to anyone looking for a beautifully decorated in a modern chic design. The staff were friend and eager to help. They also arranged a private taxi tour or Jeju island for us at a great price.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice boutique hotel but small.
Room is small but still ok for one night. Parquet floor with no carpet. Hotel reception speak a little english, was a bit challenging to communicate on the valet parking. They will help you to get your car ready 10 mins prior to your departure, just have to give them a call. It was hard for them to understand me over the line for quite sometime but overall is ok.

8/10 Good

Fu Lam, Hong Kong

Liked: Staff & service, property conditions & facilities
Fast stay to home
Very convenience!! 10 mins to airport by taxi, 10 mins walking destination to shopping mall, and restaurants are nearby.

10/10 Excellent

Azusa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazed by their team spirit.
Good Location. Great Staff. Very polite.

10/10 Excellent

jongcheol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Sungsanup

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
깨끗하게 청소 잘 해주시네요
4박을 보냈었는데 가격대비 좋아요 청소도 깨끗히 잘 해 주시네요 다만 방이 비좁아서 캐리어 놔둘공간이 애매하고 식탁이 협소해서 불편한건 있어요
Stayed 3 nights in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
매우 만족
저렴한 가격에 공항과 가까워 위치도 좋고 주변에 식당이나 카페도 많아요! 직원분들이 친절하게 문의 사항 응대도 바로바로 해주시고 1층 로비에 무인 편의점이 있어서 편하게 이용 가능해요. 룸도 생각보다 넓고 룸컨디션도 좋습니다. 개인적으로 공항 근처에 머무른 다면 다음에 여기로 또 올거같아요!
Stayed 2 nights in May 2023

6/10 Okay

HYUNDAI FC

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Soo yi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

SEOK

Stayed 1 night in Mar 2023

2/10 Terrible

yunho

Stayed 1 night in Dec 2022

8/10 Good

BONGSUB

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

8/10 Good

Jeong hun

Stayed 1 night in Sep 2022

6/10 Okay

WOONGJAE

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Jul 2022

10/10 Excellent

F AND B

Stayed 2 nights in Jun 2022

6/10 Okay

insong

Stayed 1 night in May 2022

8/10 Good

woo seok

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
제주 도심
공항 아래 쪽 도심에 있어서 주변에 식당 많아서 편리. 깔끔하고 스낵바를 좋은 가격에 제공하고 있어서 좋음. 욕조있어서 피로 풀기 좋음. 방은 작은 편임
Stayed 1 night in Apr 2022

8/10 Good

EUN MOK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
공항, 맛집 접근성 등등 탁월합니다 룸이 좀 좁고 어둡습니다
Stayed 1 night in Feb 2022

8/10 Good

EUNKYUNG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
가성비대비 좋습니다. 깔끔한편이고 방크기도 괜찮네요.
Stayed 2 nights in Jan 2022

8/10 Good

Inyul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
편하게 쉬고 왔습니다
Stayed 1 night in Nov 2021

10/10 Excellent

Park

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

??

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
청결한점은 매우 좋았으나 내부 편의시설이 전무해서 불편했다 간단한 식사나 주류정도 취급하는 공간이 필요하다 호텔이라면...
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

6/10 Okay

SOYI

Liked: Staff & service
Disliked: Cleanliness
그냥 그래요. 어차피 잠만 잘 거라 1박 했는데, 욕조 있는김에 목욕 했지만 하수구 물이 너무 안내려가서 물 흘려보내느라 고생 좀 했습니다. 그리고 벽지 곳곳에 벌레 사체가 붙어있고.. 입실시에 방에서 안좋은 냄새도 났습니다. 이외에 직원분들은 아주 친절하셨어요. 룸 컨디션만 좀 개선되면 좋겠습니다^^!
Stayed 1 night in Oct 2021

10/10 Excellent

DukGoo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

WONSEON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

YOUNGJOON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

8/10 Good

lee

Liked: Staff & service, property conditions & facilities, room comfort
룸 업그레이드 해주셔서 너무 감사했는데, 청소상태가 잘
Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
잘 머물고 갑니다
깔끔하고 괜찮았어요~ 보안에 좀 더 신경 써주시면 좋을 것 같네요 :-)
Stayed 1 night in Sep 2021

6/10 Okay

JONGMIN

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
사진과 많이 달라요 청결 상태는 최악이에요 그러려니 했지만 예민한 분들은 직원분들은 힘드실듯 그나마 직원분들이 친절하셔서...
Stayed 2 nights in Sep 2021

10/10 Excellent

JUNYOUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from 제주 어반아일랜드 on 4 Sept 2021
안녕하세요 ! 어반아일랜드입니다!! 좋은평점에 정말감사드립니다!! 기억이 남는호텔이 되도록 노력하는모습을보여드리겠습니다!! 좋은하루되세요 !! :)

8/10 Good

Seok won

Stayed 1 night in Aug 2021

10/10 Excellent

minsu

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021
Response from 제주 어반아일랜드 on 4 Sept 2021
안녕하세요 어반아일랜드입니다! 좋은평점 정말감사합니다!! 기억이 남는호텔이 되도록 노력하는모습을 보여드리겠습니다!! 즐거운하루되세요 :)

10/10 Excellent

KISCA

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 8 nights in Aug 2021
Response from 어반아일랜드 호텔 on 16 Aug 2021
10점 만점에 10점 ! 남겨주셔서 감사합니다 ! 다음에도 오시면 조금더 좋은 서비스를 제공하기위해 노력하겠습니다 !

8/10 Good

DOT

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from 어반아일랜드 호텔 on 16 Aug 2021
이용후기 남겨주셔서 감사합니다! ^^ 다음에는 10점 받도록 조금더 노력하는 모습보이도록 하겠습니다 감사합니다 ~!

6/10 Okay

myungho

Disliked: Property conditions & facilities
Stayed 3 nights in Jun 2021