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"The shuttle is such a brilliant add on to anyone looking for the ultimate transit experience. "

"Staff is rude. Beds were dirty with crumbs "

"thank you for the your services and felt very safe."

"The room was spacious and comfortable. Everything was spotless. Great breakfast and restaurant."

"Awesome place to spend with your family and friends "

"Very friendly staff. Great breakfast"

"We had an absolutely phenomenal stay at Mandarin Oriental, Jakarta. From the moment we arrived, everything exceeded our expectations. A very special thank you to Indah at the Club Lounge — she is truly a gem. Courteous, professional, warm, and incredibly knowledgeable about the surrounding area, her recommendations helped us discover some fantastic spots around Jakarta. She genuinely elevated our experience. Katika, also at the Club Lounge, was equally impressive — attentive, proactive, and always one step ahead. Both of them represent the hotel beautifully. The birthday surprises were unforgettable. The room service team (three wonderful ladies whose names we unfortunately didn’t catch) surprised me with a cake and sang — it truly made my day. Just when I thought that was it, Indah and Katika surprised me again during evening cocktails with a beautifully presented dish from the Chinese restaurant along with a thoughtful card. Absolutely first class. Housekeeping was excellent, the front desk team was welcoming and efficient, and the buffet was outstanding — especially appreciated the chef personally coming by to check on guests. That level of care says everything. We’ve stayed at several Mandarin Oriental properties around the world — they’re always excellent — but Jakarta truly went above and beyond. Professional, polished, detail-oriented, and genuinely warm. We will absolutely return and will highly recommend this hotel to anyone visiting Jakarta. "

"Everything great, huge apt style room. Way too big, and a super cold ac to boot"

"We had a very good experience with the team at the Fairfield Marriott. They were really helpful when we arrived in Jakarta airport even sending the shuttle bus to pick us up. We arrived at the hotel at 9 am and even though we were expecting not to get to a room straight away the team got a room ready quickly for us. Also the cafe team gave us a very tasty coffee while we waited for our room to be ready. After getting to the room we were able to catch up on our sleep, but when we woke we found that we had a message from the airline saying that our next flight was delayed by 24 hours. So the team from the hotel took us back to the airport and we were able to reschedule our flights and make it to our destination. The team were always smiling and pleasant to deal with a credit to the hotel."