Japanese Garden Tours and Activities

This is an honest review of a “penthouse” unit near Okada—shared for public awareness, not to harm the business. There were different addresses sent, which caused confusion upon arrival, and no intercom connected to the lobby. The unit is spacious enough for 6, but the quality and upkeep did not meet “penthouse” standards. Concerns:    •   Only one TV (remote not working) in this "penthouse"    •   Middle bedroom AC was fast-dripping—we were given a bucket as a fix solution    •   AC remotes had no back covers    •   Empty dishwashing liquid, no dishwasher    •   Noisy/unstable master bed frame    •   Difficult communication (3 numbers, only one responded) Other notes:    •   Free WiFi (speed unsure)    •   Massage chair available    •   Flimsy table, stand lights, extension cords Positives:    •   Free parking 1 space on different floor    •   Cold AC overall    •   Big fridge    •   Fast elevator, nice water view We didn’t explore amenities like pool access due to communication issues. I requested a late checkout due to the inconveniences and was given until 12 noon—with a request for a 10-score review in return, mentioning they are currently struggling. Reached out to lobby for luggage storage after check out where night staff stated is possible and will arrange and the day staff said that is not possible! Book If you’re okay with these conditions. But for those used to Western standards, this may fall short. Sharing honestly to help others decide.

Very beautiful place and the property was very beautiful and clean will definitely rent again

We stayed for 3nights. The first day of buffet breakfast we had…the food selections at the main lobby restaurant were suboptimal. The egg omelette tasted like it was a powder mix. Food Buffet presentation was poor. We had the privilege to go to The one at the 28th floor breakfast buffet based on the type of booking we had, the made to cook breakfast was better. We had booked this hotel before when it was still CRIMSON and everything was wonderful. Toilet tissue in the bathroom had no extra refill available to use even though we started with very minimal to use. The same with facial tissues available. It looks like this hotel is going through transition and looks understaffed I hope it gets better because I like the location. Thank you!