Dear zamri, Thank you for taking time to share your feedback on Expedia.com as it will truly assist us in our continuous effort to bring necessary changes to our operation in order to provide our guest with the best holiday experience. It concerns us greatly to read your comment with regards to your experience at our resort recently and we sincerely regret that we have failed to meet your expectations. We sincerely apologize for all the shortcomings and we are sorry you had felt this way during your stay. Additional info, we do have doing promotions inside of our own website. We are all using our own pictures and promotions inside of our website. We are in progress to upgrading our facilities in our resort and will well kept maintained of customer service for our guest. We are hope to welcome you back to stay at our resort one day. Best Regard.

Dear Guest, First of all, we would like to express our utmost gratitude for your kind and generous feedback on the eRYA by Suria Janda Baik. We take pride in ensuring our guests enjoy the highest level of service during their time with us and are delighted that we achieved this during your visit. We hope our journey together doesn’t end here and we look forward to welcoming you in the future. Kind regards.

Dear Guest name, We are very pleased to hear that you enjoyed your stay with is and are sorry to hear about the minor issues that you experienced during your stay. Please be informed that we are taking these issues seriously and will endeavour to ensure that it does not happen again. We are always grateful to receive feedback that will assist us in improving our services and facilities. We are currently implementing a structured program of upgrading our resort. We look forward to welcoming you again soon! Sincerely.

Dear Captjeff, Have a Good Day, Warm Greeting from Suria Hotspring Resort Bentong, Pahang Firstly we would like to apologize for the inconvenience and disappointment that you experienced in our resort recently. We assure you that your complaint and feedback will give the opportunity to remedy for issued you’re brought up and help us to improve our service further. We also note your feedback on availability of information regarding our services as well as the service levels. Additional on that thank you so much for comment regards on staff polite and we will keep the up.

Dear Idris, We at the eRYAbySURIA Janda Baik would like to thank you for spending some time to review our property. Nothing makes us happier than receiving positive feedback from a satisfied guest. We look forward to welcoming you again soon! Kind regards.

Dear Ali Azhar, Thank you for taking the time to write us a review and for your positive comments and compliments. We are delighted to hear of your wonderful experience with us and how the facilities and comforts provided met your expectations. On behalf of the eRYAbySURIA Janda Baik team, we would like to express our gratitude for your feedback and compliments. We hope to see you again soon! Kind regards.

Warmest greeting from Suria Resorts & Hotels. The management of Suria Hotels would like to take a moment to thank you for your selection of Suria Johor Bahru as your accommodations .It is always a pleasure and an honour to served you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our hotel. We are looking forward to your next visit and wish you the best in your business and personal endeavours. Thank You. Yours truly, Suria Hotels Malaysia

Warmest greeting from Suria Resorts & Hotels. The management of Suria Hotels would like to take a moment to thank you for your selection of Suria Johor Bahru as your accommodations .It is always a pleasure and an honour to served you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our hotel. We are looking forward to your next visit and wish you the best in your business and personal endeavours. Thank You. Yours truly, Suria Hotels Malaysia