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Sheraton Grand Jakarta Gandaria City Hotel

5.0 star property
Guests can balance activity and leisure at this Jakarta hotel, alternating between rounds on the 18-hole golf course and relaxing poolside retreats

Choose dates to view prices

The Sheraton Grand Jakarta Gandaria City Hotel offers luxury accommodations and recreational options. Visit the on-site art gallery or nearby Jakarta Convention Center. Enjoy practical amenities like free WiFi, on-site shopping, and a coffee shop.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is AU$210
includes taxes & fees
23 May - 24 May

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About this property

Sheraton Grand Jakarta Gandaria City Hotel

  • Luxury family-friendly hotel near Gandaria City Mall
  • Located close to Balai Sidang Jakarta Convention Center, Sheraton Grand Jakarta Gandaria City Hotel provides an adjacent golf course, a terrace and an art gallery on-site. Get out on the links at this hotel and enjoy amenities such as golf caddies. Free in-room WiFi is available to all guests, along with a shopping centre on-site and a coffee shop/cafe.
  • Other perks at this hotel include:
    • An outdoor pool and a children's pool, along with free cabanas and sunloungers
    • Free self-parking
    • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and express check-out
    • A computer station, a banquet hall and a 24-hour front desk
    • Guest reviews speak highly of the helpful staff
  • Room features
  • All 293 rooms include comforts, such as 24-hour room service and laptop-compatible safes, as well as perks, such as laptop-friendly workspaces and air conditioning.
  • Other conveniences in all rooms include:
    • Highchairs and free infant beds
    • Recycling and LED light bulbs
    • Bathrooms with rainfall showers and separate baths/showers
    • 55-inch LED TVs with premium channels
    • Wardrobes/cupboards, electric kettles and daily housekeeping

Awards and affiliations

  • Eco-certified property
  • This property participates in Green Key (Foundation for Environmental Education) – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM

Minimum check-in age - 17

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for IDR 907500.0 per night.

Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: from approximately IDR 288000 per person
  • Airport shuttle fee: IDR 490000 per vehicle (one-way)
  • Rollaway bed fee: IDR 907500.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Property Registration Number 9120209110689, 55110

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Sheraton Grand Jakarta Gandaria City Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Sheraton Grand Jakarta Gandaria City Hotel?

As of 20 May 2026, prices found for a 1-night stay for 2 adults at Sheraton Grand Jakarta Gandaria City Hotel on 23 May 2026 start from AU$210, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sheraton Grand Jakarta Gandaria City Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sheraton Grand Jakarta Gandaria City Hotel?

Self-parking is free at this property.

What time is check-in at Sheraton Grand Jakarta Gandaria City Hotel?

Check-in start time: 3:00 PM; check-in end time: 11:00 PM.

What time is check-out at Sheraton Grand Jakarta Gandaria City Hotel?

Checkout is at noon.

Does Sheraton Grand Jakarta Gandaria City Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 490000 per vehicle applies.

Where is Sheraton Grand Jakarta Gandaria City Hotel located?

This family-friendly Jakarta hotel is located in a regional park, 0.1 mi (0.1 km) from Gandaria City Mall, and within 6 mi (10 km) of Balai Sidang Jakarta Convention Center and Museum of Modern and Contemporary Art. Indonesia Convention Exhibition (ICE) - BSD City is 14.9 mi (24 km) away. Blok M MRT Station is 24 minutes by foot and Jakarta Kebayoran Station is 17 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.2

Wonderful

9.4

Cleanliness

8.6

Location

9.2

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 211 out of 311 reviews
Rating 8 - Good. 75 out of 311 reviews
Rating 6 - Okay. 15 out of 311 reviews
Rating 4 - Poor. 5 out of 311 reviews
Rating 2 - Terrible. 5 out of 311 reviews

Reviews

Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed my stay in the hotel, next to the shopping mall, plenty choice of dining options, room is clean and comfortable, most importantly, quiet
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Mitchell

Liked: Cleanliness, amenities, property conditions & facilities
Staff go out of their way to be lovely and accommodating. Anything you need.
Stayed 10 nights in Nov 2025
Verified

10/10 Excellent

Aislinn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in a great location. Staff were friendly. The rooms were clean, spacious and comfortable.
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

MICHAEL

Liked: Cleanliness, amenities, property conditions & facilities
Great location, amazing gym facility, very pleasant staff. One minor issue during my stay and they were very responsive in rectifying.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favourite hotel in Jakarta. Staff are happy and helpful, and rooms are well appointed and clean. The breakfast is fantastic.
Stayed 3 nights in Feb 2024
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities
Clean room
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent rooms and outstanding service. Hotel staff are a credit to their industry
Stayed 3 nights in Aug 2023
Verified

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I have ever stayed at. Service was fabulous. They actually care about their customers.
Stayed 7 nights in Jan 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Comfortable
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

Fannie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is connected to a shopping mall! So eating and shopping are very convenient! The hotel staff are very friendly! Amenity kit is also very complete, but just like the previous reviewer once said, the in-room slippers for a five-star hotel should be in better quality and also the size of in-room slippers are kind of small for men! The breakfast buffet is one of the best in selections and tastes! Overall speaking, if I go to JKT, still will consider this hotel to stay!
Stayed 6 nights in Apr 2025
Verified

10/10 Excellent

Dominik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and very obliging (accomodating) to my family and myself. I travel a lot, but I have not often experienced this cordiality and service.
Stayed 3 nights in Aug 2023
Verified

10/10 Excellent

clive

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in 100s of hotels over 30 Years of travel and many feel the same however this Sheraton is remarkable - every single interaction is kind and positive the staff go out of their way to help - from remembering my name as I leave the breakfast room, to cooking special food for my autistic son who has.a restricted diet to leaving personalised notes From room cleaning . Incredible levels of service
Stayed 1 night in Aug 2023
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good overall

link to mall door closed at 10pm. Traffic is bad as usual in Jakarta so no difference to this location. Room and bed is comfortable. small neg: Bedroom slippers are lousy quality for 5 stars hotel. Breakfast has great selections and staffs and very helpful everywhere including door, front desk, dinning & security too.
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

clive

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 2nd stay in a month - 6 nights. As before, the staff are incredible - every single person is smiling, helpful and goes out of their way to make you feel welcome - its the small details that matter because in reality most big chains have nice hotels so it comes down to the people and how they make you feel - the housemaids could see I was using all my water so left extra with lovely handwritten notes - when I asked for extended check out (an extra hour) it was given without any fuss - I asked for items at breakfast and the chefs went out of their way to bring them even though I wasnt demanding them, just enquiring if possible. I also visited the spa twice and had 2 amazing massages from Nita and YuYun - both out of this world, amazing technique and lots of small details that make it memorable - its typical of how the whole hotel operates. As before, I have stayed in 100s of hotels for work and vacation and this hotel stands out. Lots of hotels have 1 or 2 people that make you feel special, here it is every single person. Highly recommended I will be back for sure
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just 100% quality hotel
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities
Sheraton is alway nice
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Tay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Business Stay

Room is comfortable and clean and being connected to mall helps make a lot of things easier
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Hamaad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing place to stay in Jakarta!
Stayed 11 nights in May 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury place, great service.
Stayed 2 nights in Feb 2024
Verified

8/10 Good

Xuan Hao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
While the Hotel is new, I was impressed by the service and facilities. I would reccomend this Hotel without reservation
Verified

10/10 Excellent

SUN HEE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice !
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Foo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable king size bed. Room is clean and neat. Breakfast with many varieties to choose.
Stayed 1 night in Jan 2023
Verified

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Testing
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Yohanes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best bed during my stay in Jakarta!

As expected from sheraton hotels, the beds are great and even the hotel has the best amenities in the room! On top of that, this is grand sheraton. I havent seen many of sheraton grand in the world but it happened to be in Jakarta, so here’s my ticket for luxury weekend! The hotel also has great facilities for family staycation. I wish i can bring my family on my next stay at The Sheraton Grand Gandaria City!
Stayed 1 night in Jan 2023