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Reviews of Mercure Tangerang Centre

3.5 out of 5
Mercure Tangerang Centre
Ji Mh Thamrin No 5 Cikokol, Tangerang

Reviews

8.0

Very good

Rating 10 - Excellent. 3 out of 5 reviews" "
Rating 8 - Good. 0 out of 5 reviews" "
Rating 6 - Okay. 1 out of 5 reviews" "
Rating 4 - Poor. 1 out of 5 reviews" "
Rating 2 - Terrible. 0 out of 5 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

7.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alvin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Wee Keong, Singapore

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the design and the layout of the hotel. The roof-top swimming pool and the fitness room is really nice with a good view of the area surrounding the hotel. Things are new and clean in the hotel and I hope that the hotel will continue its effort to good maintenance. The breakfast spread is good and staff are friendly.
Response from Afif Khairi, General Manager on 18 Jan 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Mercure Tangerang Centre. It is always a pleasure to receive positive feedback and we always strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 Okay

Jongwoo

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 2 nights in Sep 2023
Response from Ema Larantukan on 22 Sept 2023
Dear Jongwoo,Thank you for taking the time to tell us about your experience at the Mercure Tangerang Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Ema Larantukan General Manager

4/10 Poor

Pilien

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
隔音太差
飯店房間及建築隔音太差太差了! 很可惜, 那麼新的飯店, 位置也不錯.
Stayed 1 night in Jul 2023
Response from Ema Larantukan on 22 Sept 2023
Dear Pilien,Thank you for taking the time to tell us about your experience at the Mercure Tangerang Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer. Therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Ema Larantukan General Manager

10/10 Excellent

Koji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Ema Larantukan on 22 Sept 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Mercure Tangerang Centre. It is always a pleasure to receive positive feedback and we always strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ema Larantukan General Manager