Dear Willy,Thank you for choosing JHL Solitaire Gading Serpong as your preferred hotel to stay and thank you for your rating!I am happy to know that you enjoyed your stay and I look forward to having you again as our guest in the near future.Solitaire Regards,VivekGeneral Manager

Dear (Guest)Thank you for choosing JHL Solitaire Gading Serpong as your preferred hotel to stay and thank you for your rating!I am happy to know that you enjoyed your stay and I look forward to having you again as our guest in the near future.Solitaire Regards,General Manager

Dear Mr. Walt Jones, We sincerely apologize for the less-than-ideal conditions you experienced during your stay at our hotel. We understand your concerns regarding the dirt and stains in the room, particularly in the bathroom, as well as the loud conference music and announcements that disrupted your sleep. We assure you that we are taking immediate action to address these issues and will be implementing measures to prevent similar occurrences in the future. Regarding the uniformed employee urinating on the side of the hotel, we would like to clarify that this individual was not an employee of our hotel. We take the cleanliness and professionalism of our staff very seriously and will be investigating this matter thoroughly. Furthermore, we would like to clarify that the visible stains on the marble floor were part of the design and not a result of neglect or poor maintenance on our part. We apologize for any confusion or misunderstanding this may have caused. We appreciate your feedback and are committed to providing you with a superior guest experience. Please do not hesitate to contact us directly if you have any further concerns or questions. We look forward to the opportunity to make things right and welcome you back to our hotel in the future. Solitaire regards,

Dear Mr. Heinrich,Warmest Greetings from JHL Solitaire Gading Serpong!Thank you for sharing your experience at JHL Solitaire Gading Serpong. It was a pleasure to read that you were pleased with our food and service.I am looking forward to welcoming you back to my hotel very soon and enjoying our hospitality once moreSolitaire Regards,VivekGeneral Manager

Dear Mr. BThank you for taking the time to share your feedback. While I wish you had a better experience, We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Dear Stephen,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Winli,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.I look forward to welcoming you back in the hopefully near future.Warmest regards,Vikri FebriyantoFront Office Manager

Dear Mr. Zongren, Thank you for sharing your review on your recent visit at JHL Solitaire Gading Serpong. We are pleased to hear that you had enjoying the service and facilities at the hotel and we are looking forward to welcoming you again in the future.Sincerely,Lindawati MuhlisGeneral Manager

Dear Mrs. Nani on, It was an honor and privilege having you stay with us during your recent visit to JHL Solitaire Gading Serpong. We would like to apologized for your staying was not up to your expectations. We take this opportunity to thank you for taking time to give us your feedback on our facilities and services. This goes a long way in helping us identify areas that need improvement and our immediate attention. Rest assured that your complaint is looked into and taken up by the concerned department heads for corrective measures. We look forward to welcoming you back to JHL Solitaire Gading Serpong in the near future and assure you of our best services at all times. Sincerely, Lindawati Muhlis General Manager

Dear Ms. Suli, Thank you for sharing your review on your recent stay at JHL Solitaire Gading Serpong. We are pleased to hear that you had a wonderful holiday enjoying the service and facilities at the resort and we are looking forward to welcoming you again in the future. Sincerely, Lindawati Muhlis General Manager

Dear Valued Guest, Thank you for your great rating. We looking forward to welcoming you back at JHL Solitaire Gading Serpong. Warm Regards, General Manager.

Dear Rachel, Warmest greeting from JHL Solitaire. We refer to your recent stay with us and thank you for taking the time to tell us about your stay and experience.We are sorry that the overall experience did not meet your expectations and please accept our sincere apologies for that. At JHL Solitaire Gading Serpong, we strive to provide a superior service experience for every guest, therefore your feedback is very important to us. Please be rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us another opportunity to better serve you in the near future. Sincerely, General Manager.

DearMs. Diana, Greetings from JHL Solitaire Gading Serpong. We refer to your recent stay with us and thank you for taking the time to tell us about your stay and experience. I am sorry that the overall experience did not meet your expectations; please accept my sincere apologies for that. At JHL Solitaire Gading Serpong, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please be rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us another opportunity to better serve you in the near future. Sincerely, General Manager.

DearAnonymous, Greetings from JHL Solitaire Gading Serpong. Thank you for sharing your experience, and we look forward to be of service to you again, in the not too distant future. Sincerely, General Manager.

Dear Jenny, We received your valuable input and will follow up with the respective team here. Thank you for your kind review and look forward to welcome you back in the near future. Warm regards, General Manager JHL Solitaire Gading Serpong

Dear Ms. Lisa, Warmest Greeting from JHL Solitaire Gading Serpong… Thank you for your kind comment for your recent stay with us. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we look forward to welcome you back in the near future. Sincerely,

Dear valued guest, Thank you. Best regards, General Manager

Dear Yustina, Warmest greeting from JHL Solitaire Gading Serpong… We refer to your recent stay with us and thank you for taking the time to tell us about your stay and experience. I am sorry that the overall experience did not meet your expectations. Thank you for your feedback regarding our water we will handle and monitor this problem. In regards check-in time we following the procedure. Please accept our sincere apologies for this convenience. We appreciate your sharing your concerns, and it is our hope that you will give us another opportunity to better serve you in the near future. Sincerely,

Dear Bader, Greetings from JHL Solitaire Gading Serpong. We refer to your recent stay with us and very much appreciate your comments regarding your stay and experience. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we look forward to be of service to you again, in the not too distant future. Sincerely,

Dear Anonymous, Greetings from JHL Solitaire Gading Serpong. Thank you again for sharing your experience, and we look forward to be of service to you again, in the not too distant future. Sincerely,

Dear Alan, Greetings from JHL Solitaire Gading Serpong. We refer to your recent stay with us and thank you for taking the time to tell us about your stay and experience. I am sorry that the overall experience did not meet your expectations; please accept my sincere apologies for that. At JHL Solitaire Gading Serpong, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please be rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us another opportunity to better serve you in the near future. Sincerely,

Dear Aladwani, Greetings from JHL Solitaire Gading Serpong. We refer to your recent stay with us and very much appreciate your comments regarding your stay and experience. It is always a pleasure to receive positive feedback. I will definitely share your comments with our Team. I am sure that this feedback will serve as an encouragement to all of our Team Members as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to be of service to you again, in the not too distant future. Sincerely,

Dear Alexi, Greetings from JHL Solitaire Gading Serpong. We refer to your recent stay with us and very much appreciate your comments regarding your stay and experience. It is always a pleasure to receive positive feedback. I will definitely share your comments with our Team. I am sure that this feedback will serve as an encouragement to all of our Team Members as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to be of service to you again in the near future. Sincerely, General Manager JHL Solitaire

Dear Guest, Thank you for your review of our hotel. We delightful to see you to stay with us in the near future.

Dear Henry OnThank you for choosing JHL Solitaire Gading Serpong as your home away from home and we are glad to heard that you enjoying your stay with us Hopefully we can give you the best services upon your coming back to our hotel RegardsHanny General Manager

Dear Mr. Jing Wei, Thank you for sharing your review on your recent visit at JHL Solitaire Gading Serpong. We are pleased to hear that you had enjoying the service and facilities at the hotel and we are looking forward to welcoming you again in the future.Sincerely,Lindawati MuhlisGeneral Manager

Dear Valued Guest, Thank you for your great comment. Best Regards, General Manager.

Dear Anonymous, Greetings from JHL Solitaire Gading Serpong. We refer to your recent stay with us and thank you for taking the time to tell us about your stay and experience. I am sorry that the overall experience did not meet your expectations; please accept my sincere apologies for that. At JHL Solitaire Gading Serpong, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please be rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us another opportunity to better serve you in the near future. Sincerely, General Manager.

Dear Ms. Diana, Greetings from JHL Solitaire Gading Serpong. We refer to your recent stay with us and thank you for taking the time to tell us about your stay and experience. I am sorry that the overall experience did not meet your expectations; please accept my sincere apologies for that. At JHL Solitaire Gading Serpong, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please be rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We hope you will give us another opportunity to better serve you in the near future. Sincerely, General Manager

Dear Roger, Thank you for your generous review. Looking forward to welcoming you back in the near future. Warm regards, General Manager JHL Solitaire Gading Serpong

Dear Kevin, Thank you for your great review. Looking forward to welcoming you back in the near future. Warm regards, General Manager JHL Solitaire Gading Serpong

Dear Kevin, Thank you for your generous review. Looking forward to welcoming you back in the near future. Warm regards, General Manager JHL Solitaire Gading Serpong

大切なお客様へ JHLソリティアゲーディングスルポンからのご挨拶。 私たちはあなたの最近の滞在を私たちと一緒に参照し、あなたの滞在と経験について私たちに話すために時間を割いてくれてありがとう。 全体的な経験があなたの期待に応えられなかったのは残念です。 私の心からの謝罪を受け入れてください。 JHL Solitaire Gading Serpongでは、すべてのお客様に優れたサービス体験を提供するよう努めています。 したがって、あなたのフィードバックは私達にとって非常に重要です。 問題に対処し、将来の発生を防ぐために適切な措置を取っていることをご安心ください。 私たちはあなたがあなたの懸念を分かち合っていることに感謝します、そしてあなたが私たちに近い将来あなたにより良いサービスを提供するもう一つの機会を与えることを私たちは望んでいます。 敬具 ゼネラルマネージャー

Dear Dorthe, Warmest Greeting from JHL Solitaire Gading Serpong Thank you for your great comment. For sure we will pass on to all the team. Looking forward to welcoming you back at JHL Solitaire Gading Serpong. Warm regards,

Dear Guest, Greetings from JHL Solitaire Gading Serpong. We refer to your recent stay with us and very much appreciate your comments regarding your stay and experience. It is always a pleasure to receive positive feedback. I will definitely share your comments with our Team. I am sure that this feedback will serve as an encouragement to all of our Team Members as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back in the near future. Sincerely, General Manager JHL Solitaire

Dear Guest, Warm greetings from JHL Solitaire Gading Serpong. Thank you for your great score to us, I will share it with my team member here as this score for sure will motivate our staff more and continue to give our best service to all of our guest. Look forward to welcoming you back in the near future. Sincerely, General Manager JHL Solitaire