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Reviews of Shakun Hotels & Resorts Jaipur

4.5 out of 5
Shakun Hotels & Resorts Jaipur
D-28, Subhash Marg, C-Scheme, Jaipur, Rajasthan

Reviews

7.0

Good

Rating 10 - Excellent. 5 out of 20 reviews" "
Rating 8 - Good. 7 out of 20 reviews" "
Rating 6 - Okay. 4 out of 20 reviews" "
Rating 4 - Poor. 1 out of 20 reviews" "
Rating 2 - Terrible. 3 out of 20 reviews" "

8.0/10

Cleanliness

6.4/10

Staff & service

9.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Varun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On the back pf pandemic the hotel provided clean and hygienic living conditions. Although it felt that the hotel was not fully operational, there was no let up in the service and effciency
Stayed 1 night in Feb 2021
Response from Manager on 25 Mar 2021
Dear Guest, Greetings from Shakun Hotels & Resorts!!! It was indeed a pleasure to note about your experience during your stay with us. We are grateful for your positive feedback complimenting our services and facilities of our hotel. All such appreciation from our guests serves as a strong motivation for the entire team here at Shakun Hotels & Resorts, who are relentlessly working towards exceeding guest expectations in everything they do. We at Shakun Hotels & Resorts look forward to welcoming you back again on your next visit to Jaipur. Kind Regards, Team Shakun Hotels & Resorts

6/10 Okay

Verified traveller

Stayed 1 night in Nov 2019

4/10 Poor

Seyed M

Disliked: Cleanliness, staff & service
Not a comfortable experience
It is just a pitty for a well designed hotel and rooms, seeing a weak management. Lifts were not cleaned, towels were dirty, bed sheets not so cleaned . Snd up to 1.30 the base of the music from function room was shaking the rooms . We did complaint from 11 pm but didn’t work.
Stayed 2 nights in Oct 2019
Response from Manager on 24 Oct 2019
Dear Guest, Greetings from Shakun Hotels & Resorts!!! We are sad to see that you didn’t enjoy your time at the hotel. Your valuable feedback pertaining to your stay shall give us the opportunity to dig deep into our service delivery norms and make necessary amendments to avoid such instances in future. However, that shall not stop us from apologising for the inconvenience caused to you. Rest assured, we will do everything in our capacity to mitigate such future occurrences and given a chance shall be more than happy to showcase our improvements in your next stay with us. Look forward to serving you again.

8/10 Good

Siddharth

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

2/10 Terrible

Ak, Canada

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Do NOT stay here. Expedia has nothing to tell you it is all vegetarian so you cannot even get eggs for breakfast!!!! Their Indian veg food is not even warm and very bland awful you can get much nicer anywhere else. If you want burnt toast or horrible unhealthy donuts or dry croissants or pancakes from a box mixture with no eggs and pay more than $10 for it go ahead you will be disappointed I guarantee it. We spoke to the manager HE BLAMED US. Typical of their attitude they don’t understand service as we in the west do. They are very arrogant here not a good atmosphere at all. Every night VERY loud Indian music and voices from their ballrooms on the 2nd floor. Walls are paper thin so can hear everything in nearby rooms and open area on 4th floor. There is a horrible strong scent in the open area on the 4th floor chocking feeling it is so bad so anyone with allergies beware. The rom and bathroom OK BUT cannot turn on bathroom light without the room light master switch really bad design!!! The carpets in the hallway have horrible stains on them even though this is supposed to be a new hotel. They make money from Indian people who have wedding and other celebrations here. They have no interest in foreign tourism. Would NEVER stay again and would tell others to avoid it at all costs. Lots of other better options.
Stayed 2 nights in Feb 2019
Response from ... on 14 Feb 2019
Dear Sir, Greetings from the Shakun Hotel & Resorts! Thank your for taking out the time to share your valuable feedback that shall go a long way in improving on the areas that have led to your dissatisfaction. Please be rest assured, that at Shakun Hotels & Resorts, it has been our constant endeavour to exceed our guest expectations but unfortunately we have failed to reach the level of your satisfaction at this instance which we shall strive to improve upon sincerely. As for the Indian Weddings, believe you are aware that they are one of the grandest affair to happen in ones life and we in India at time go a little overboard in celebrating the same in a way, which at times may be a cause of annoyance for people who are not so accustomed to such display of overwhelming emotions. such . Regret for any inconvenience that this may caused you. Kind Regards, Team Shakun

6/10 Okay

Sturczer

Liked: Cleanliness
Disliked: Staff & service, room comfort
Not a good option
First off all this place have not shown up professional service for me. I have seen lot of good reviews so I trust them and I booked for 5 days in Jaipur. I have been despondent off the service in the launch area, the first thing they want to know if I can drink alcohol so than it will be easy to manipulate me for more money from my packet. I have asked some help and quidens regarding with food if is spicy or not what are alternative to eat and rarely you find outside somebody to quidens.the room have not been isolated 100% and you hear all the noise from inside. Specially if you walk all day to visit the important place in town and you need silent hours to rinchargi your battery. You can the Internet connection have not been good as well after several minutes it stops and you have to wait until your connection is back.
Stayed 5 nights in Jan 2019
Response from ... on 14 Feb 2019
Dear Guest, Greetings from The Shakun Hotels & Resorts! Thank you for taking out the time to share your valuable feedback that shall go a long way in improving upon our services. As for the ares of concern cited by your true self, rest assured, we have taken a serious note of the same and would do everything in our capacity to bring it up to expectations which you would be able to experience in your next visit. Look forward to serving you again. Kind Regards, Team Shakun

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I hate writing negative reviews but my stay at Shakun was genuinely one of the worst stays in Jaipur. From the get go as soon as we got to the hotel, we were greeted by the rudest front desk manager ever! When I booked through Expedia I mistakenly selected stay for one person, when I got to the hote, I was told that they charge more for the second person, I found this strange because the second person is my husband and how does it even changes the use of the property. I told him that I think this fees is ridiculous and I have never ever had this kind of issue with any other hotel, to which he said that “ why didn’t you book another hotel, if you book with us we charge for the second guest”. Reluctantly we paid for the second guest. Then we were forced to pay for some Christmas gala dinner which we had no plans of going to and we’re forced to pay 2000rs/ head. After all the extortion was done, we proceeded to check in. First day was okay because we didn’t use the facilities. The second day till the day we checked out, the flush broke every single day, they will come in and blame it on us that we don’t know how to use that particular flush properly, which again is a ridiculous thing, it’s not a computer programming language that I need to learn in advance. I needed an iron box and asked for one, when the person delivered it to me he said that the iron box should be in the bathroom, I told him that I didn’t see it there, which again was rude and untrue
Stayed 4 nights in Dec 2018
Response from ... on 14 Feb 2019
Dear Guest, Greetings from The Shakun Hotels & Resorts! Thank you for taking out the time to share your valuable feedback that shall go a long way in improving upon our services. As for the ares of concern cited by your true self, rest assured, we have taken a serious note of the same and would do everything in our capacity to bring it up to expectations which you would be able to experience in your next visit. Look forward to serving you again. Kind Regards, Team Shakun

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good condition, good staff, Good condition, good staff, Good condition, good staff,
Stayed 2 nights in Oct 2018
Response from ... on 14 Feb 2019
Dear Guest, Greetings from the Shakun Hotels & Resorts! Thank you for staying with us and giving us the opportunity to serve you. It gives us immense pleasure to come across your positive review about our services which should serve as a huge motivation factor for our entire team to remain committed and put in their hundred percent every time to make all our guest stay memorable. Thank you once again and look forward to serving you in your next visit. Kind Regards. Team Shakun

6/10 Okay

lee

Pretty standard rooms & hotel but the Dosa cooked at the live station for breakfast is amazing!!!
Stayed 3 nights in Nov 2018
Response from Amit Sharma on 29 Nov 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star experience in 3 star prices Excellent maintenance at the hotel.
Stayed 1 night in Sep 2018
Response from BRAJESH SONI on 4 Oct 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

gaurav, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel , great value for mone
Great experiencgood staff clean rooms bathrooms Elevators good Close.to good restaurants
Stayed 2 nights in Mar 2018
Response from Brajesh on 20 Mar 2018
Dear Guest, We appreciate you for taking the time to review us. It was pleasure to have you stay with us on your recent visit to Jaipur and is heartening to note that we were able to make it memorable for you. It is really blissful to note that rooms and other hotel facilities were to your taste and heartening to know that you loved the ambience of the hotel. We look forward to welcoming you back and showcase our hospitality again. Best regards, Brajesh Soni Front Office Manager Shakun Hotels & Resorts D-28, Subhash Marg, C-Scheme Jaipur- 302001 Rajasthan, India

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019
Response from Manager on 8 Apr 2019
Dear Guest, Greetings from Shakun Hotels & Resorts!!! It was indeed a pleasure to note about your experience during your stay with us. We are grateful for your positive feedback complimenting our services and facilities of our hotel. All such appreciation from our guests serves as a strong motivation for the entire team here at Shakun Hotels & Resorts, who are relentlessly working towards exceeding guest expectations in everything they do. We at Shakun Hotels & Resorts look forward to welcoming you back again on your next visit to Jaipur.

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
Passez votre chemin
Peut mieux faire. Hôtel d’apparence décente mais l’attention du personnel est très bas de gamme (hors restaurant, dont la qualité qualité est basse mais le personnel charmant). Très bruyant autant venant de l’extérieur que de l’intérieur (espace commun au milieu des chambres donc invités bruyant et musique diffusée en continue audible depuis les chambres) Chambres correctes mais serviettes très vieilles et usées voir tachées, linge de lit similaire. WIFI se déconnecte constamment et donc d’utilisation très lente et difficile. Obligation de participer à certaines soirées payantes, le personnel vous appel tous les jours (y compris la nuit - 22:30) jusqu’au paiement des frais déjà engagés (ex: repas) alors que n’importe quel hôtel vous ferait payer à l’an fin du séjour. En conclusion passez votre chemin, nous avons eu une très belle expérience dans d’autres hôtels.
Stayed 1 night in Dec 2018
Response from ... on 14 Feb 2019
Dear Guest, Greetings from The Shakun Hotels & Resorts! Thank you for taking out the time to share your valuable feedback that shall go a long way in improving upon our services. As for the ares of concern cited by your true self, rest assured, we have taken a serious note of the same and would do everything in our capacity to bring it up to expectations which you would be able to experience in your next visit. Look forward to serving you again. Kind Regards, Team Shakun

8/10 Good

Verified traveller

Hotel con habitaciones muy amplias y limpio ,
Stayed 2 nights in Nov 2018

8/10 Good

Linda, Frankfurt

Liked: Cleanliness, property conditions & facilities, room comfort
Kleineres Hotel mit ansprechendem Designkonzept Sehr zentrale Lage und freundliches Personal.... Organisiert allerdings keine Airporttransporte, keine Antwort auf meine Anfragen per Mail Serviceleistungen sind eher bescheiden und beim Essen sollte man keine großen Ansprüche stellen.
Stayed 2 nights in Nov 2018
Response from Amit Sharma on 29 Nov 2018
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2018
Response from Amit Sharma on 29 Nov 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Ruben, Madrid

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel en la parte nueva de la ciudad, con habitaciones cómodas. El principal problema es que el hotel acoge celebraciones de bodas en las plantas 2 y 3 y la música se oye en todo el edificio.
Stayed 2 nights in Nov 2018
Response from Amit Sharma on 29 Nov 2018
Thanks for staying with us. We appreciate your detailed feedback and apologies for the problem faced here. We wish to serve you again in future in better way.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très très bien.
Stayed 2 nights in Oct 2018
Response from Amit Sharma on 29 Nov 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Emilio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and confortable rooms Quiet area i book it for the pool also.. needed after a touristic day
Stayed 1 night in Apr 2018
Response from Brajesh Soni on 18 Apr 2018
Dear Guest, We appreciate you for taking the time to review us. It was pleasure to have you stay with us on your recent visit to jaipur and is heartening to note that we were able to make it memorable for you. We are consistently committed to ensuring that we provide our guests with the highest standards of service, quality, experience and hold your comments in high regard. We are very delighted to note that everything was to your satisfaction level and feel more motivated reading your review. We look forward to welcoming you back and showcase our hospitality again. Best regards, Brajesh Soni Front Office Manager Shakun Hotels & Resorts D-28, Subhash Marg, C-Scheme Jaipur- 302001 Rajasthan, India