Outdoor pool, pool loungers
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Reviews of Jaffna Heritage Hotel

4 out of 5
Jaffna Heritage Hotel
195 Kovil Rd, Jaffna, NP

Reviews

9.0

Wonderful

Rating 10 - Excellent. 11 out of 16 reviews" "
Rating 8 - Good. 3 out of 16 reviews" "
Rating 6 - Okay. 1 out of 16 reviews" "
Rating 4 - Poor. 0 out of 16 reviews" "
Rating 2 - Terrible. 1 out of 16 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

10/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Property conditions & facilities
Stayed 2 nights in Jan 2023

10/10 Excellent

Verified traveller

Stayed 3 nights in Jul 2019

2/10 Terrible

Satha, Toronto

Disliked: Staff & service
Reserved thro expedia for a week. When call them that we were running late and checking a bit late , the guy Rajan told no longer the reservation is honoured and cancelled. So diagusting and rude was that. We flew from Far far away ie Toronto and this is so horrible and shocking .first time we ever had to face such a situation at last minute. Who will take responsible..who will straighten up this.. is exledia do something about it.. i dont want anybody go through this in their vacation time..this is for sure bring snowball effect. In your and their business..
Stayed 7 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Apr 2019
Response from Rajan on 29 Apr 2019
Thank you for your feed back.

10/10 Excellent

Caroline, Rochester

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a little oasis of peace and quiet and the staff were so friendly and helpful, in particular the manager Rajan. The vegetarian Sri Lankan food served in the restaurant was delicious. The pool was a perfect way to cool off. We spent 4 days there and would have happily spent longer.
Stayed 4 nights in Apr 2019
Response from Rajan on 25 Apr 2019
We thank Ms.Caroline for a lovely comment specially about the staff, we will certainly share the feedback with the team Have wonderful vacation Thank you

6/10 Okay

Verified traveller

Stayed 3 nights in Jan 2019
Response from Rajan on 9 Jan 2019
We thank for the review and recent stay at Jaffna Heritage, of course our staff are happy to hear the comment on your stay. Thank you Rajan

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice small Hotel
Nice and friendly staff. Spacious rooms and good food. Location is very convenient.
Stayed 1 night in Dec 2018
Response from Rajan on 28 Dec 2018
We thank the reviewer for their recent stay at Jaffna Heritage Hotel and for commending the hotel in every possible aspect and very specially about our staff. We are pleased to note from the review that the reviewer have had a memorable stay at Jaffna Heritage Hotel, in Sri Lanka. We will certainly share the reviewer’s sentiments with our team and no doubt they will be delighted to hear positive feedback about their commitment to service. Thank you

8/10 Good

Buddhika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Convenient Location and friendly staff. Rooms are spacious. WiFi was poor.
Stayed 1 night in Dec 2018
Response from Rajan on 27 Dec 2018
Dear Mr.Buddhika It was our pleasure serving you and we are happy to hear your feed back, of course we look forward to eliminate the wi-fi issue asap. Thank you

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay in peaceful location
Convenient and clean hotel with comfortable beds and staff who went out of their way to help. Just one downside was that we had to ask to have the room cleaned but don't let that put you off what is a good mid-range option.
Stayed 2 nights in Nov 2018
Response from Rajan on 8 Dec 2018
Thank you! First, we are delighted you decided to see for yourself what Jaffna Heritage has to offer and so glad it met your expectations! We appreciate your compliments and our staff because everyone here at the team wants each guest to leave with great memories. So glad you had fun/relaxing around the area and exploring the shopping, dining, and tour spots. Nothing pleases us more than to see our visitors come back and we do hope that you now consider yourself part of our Jaffna Heritage family.

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great facility
Stayed 1 night in Nov 2018
Response from Rajan on 8 Dec 2018
Thank You

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and nice people.
Stayed 1 night in Nov 2018
Response from Rajan on 8 Dec 2018
Thank you

10/10 Excellent

veronica, new zealand

Liked: Cleanliness, property conditions & facilities, room comfort
lovely stay quiet road close to best restaurant mango
Stayed 1 night in Sep 2018
Response from Rajan on 8 Dec 2018
Thank you

10/10 Excellent

Renate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Jean-Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Rajan on 3 June 2019
Thank you for the time and valuable feed back

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and peaceful hotel. Staff very professional and helpful Room very clean and confortable. Good breakfast and super pool. No Wi-fi in the room.
Stayed 3 nights in Feb 2019
Response from Rajan on 10 Mar 2019
Thank you for staying with Jaffna Heritage, we will certainly share your feedback with all the staff Thank you.

10/10 Excellent

Sjoerd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!!!
Schone grote kamers, super ligging bij de grootste tempels. Heerlijk schoon zwembad. Prima ontbijt. Goede prijs kwaliteit!
Stayed 2 nights in Aug 2018
Response from Rajan on 8 Dec 2018
Thank you! First, we are delighted you decided to see for yourself what Jaffna Heritage has to offer and so glad it met your expectations!