Dear Buc,Thank you for your feedback! We're glad to hear that you liked the decor of our hotel. Providing a pleasant and inviting atmosphere for our guests is important to us, and we're delighted that you appreciated it.We're always looking for ways to improve our offerings, so we appreciate your suggestion to upgrade the breakfast. Your input is valuable to us, and we'll certainly take it into consideration as we strive to enhance our guests' experience.If you have any further feedback or suggestions, please feel free to share. We're here to ensure that your future stays with us are even more enjoyable.Stay Tru!

Dear Johanna,Thank you for choosing to stay at Tru by Hilton Jax Airport and for taking the time to share your feedback. We're delighted to hear that our hotel's proximity to the airport was convenient for your travels.Providing a convenient location for our guests is one of our top priorities, and we're pleased that our proximity to the airport met your needs. We understand that easy access to transportation is essential, especially for travelers like yourself.We hope you had a comfortable and enjoyable stay with us, and we look forward to welcoming you back whenever your travels bring you to Jacksonville.Stay Tru

Dear Julie,Thank you for your glowing review of Tru by Hilton Jax Airport! We are thrilled to hear that you had such a positive experience during your stay with us.Our team takes great pride in providing exceptional service, so it's wonderful to know that our staff's friendliness made a positive impression on you. Additionally, we are delighted that you found our property to be immaculate and thoughtfully appointed. Your satisfaction is our top priority, and we are pleased that we exceeded your expectations.We truly appreciate your kind words and your recommendation. It was our pleasure to host you, and we look forward to welcoming you back for another fantastic stay in the future.Be Tru!

Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a fantastic experience during your stay with us. Providing exceptional service and exceeding our guests' expectations is always our top priority.If there's anything specific that stood out to you or if there's anything we can do to make your next stay even better, please don't hesitate to let us know. We can't wait to welcome you back for another memorable experience. TRU-ly Yours, Travis H

Dear Ronald, Thank you for your kind words! We’re delighted to hear that you found our staff very friendly and that your room was very clean. Providing excellent service and maintaining a high standard of cleanliness are top priorities for us, and we’re glad to hear that we met your expectations.If there’s anything else we can do to make your stay even more enjoyable, please don’t hesitate to let us know. We look forward to welcoming you back in the future!

Dear Lorie,Thank you for taking the time to share your feedback with us. We're truly sorry to hear about the challenges you encountered during your stay.We apologize for the delay in having your room ready upon your arrival. Your time is valuable, and we understand the frustration of having to wait longer than expected. We'll be reviewing our check-in procedures to ensure this doesn't happen again in the future.Additionally, we apologize for any inconvenience caused by the overcharging for the pet fee and the noise disturbances you experienced during your stay. We take noise complaints seriously and strive to provide a peaceful environment for all our guests. We'll address the issue with the thin walls and doors to minimize disturbances in the future.On a positive note, we're glad to hear that you found the hotel clean and that our buffet attendant worked hard to keep the buffet stocked and clean. We'll make sure to recognize her for her efforts.Once again, we apologize for the issues you faced, and we appreciate your feedback as it helps us improve our services. If there's anything else we can do to make it right or if you have any further concerns, please don't hesitate to reach out to us directly.Warm regards,

Dear Trang, Thank you for your feedback! We’re glad to hear that our hotel’s proximity to JAX airport was convenient for you. We strive to provide a convenient and comfortable stay for all our guests.If you have any suggestions or feedback on how we can further improve our services, please feel free to let us know. We appreciate your input and look forward to welcoming you back for another stay in the future!Be Tru, Travis H

Dear Linda,Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us at Tru by Hilton. Our team works hard to maintain a clean and convenient environment for all our guests, and we're thrilled that you found our location off the freeway to be convenient.We hope to welcome you back on your next trip to the area. If there's anything more we can do to enhance your experience, please don't hesitate to let us know.Stay Tru

Dear Raul,Thank you for choosing to stay with us at Tru by Hilton Jax Airport and for taking the time to share your feedback. We're thrilled to hear that you found our rooms to be spacious and clean. Providing a comfortable and welcoming environment for our guests is always our top priority.We hope you had an enjoyable stay, and we look forward to welcoming you back whenever your travels bring you to the area. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Best regards,

Dear Andrew,We are truly sorry to hear about the inconvenience you experienced with your reservation. It's certainly not the experience we want for any of our guests.While we strive to ensure seamless stays for all our guests, we understand that sometimes issues arise with third-party bookings. We apologize for any frustration or inconvenience this may have caused you.Please know that we are here to assist you in any way we can to resolve this matter swiftly. If you haven't already, please reach out to our front desk team so we can work together to find a solution and ensure you have a comfortable stay with us.Once again, we apologize for the inconvenience, and we hope to have the opportunity to make it right for you.Truly Yours,

Dear Randall,Thank you for your glowing review of Tru by Hilton Jax Airport! We are thrilled to hear that you had such a positive experience during your stay with us.Our team takes great pride in providing exceptional service, so it's wonderful to know that our staff's friendliness made a positive impression on you. Additionally, we are delighted that you found our property to be immaculate and thoughtfully appointed. Your satisfaction is our top priority, and we are pleased that we exceeded your expectations.We truly appreciate your kind words and your recommendation. It was our pleasure to host you, and we look forward to welcoming you back for another fantastic stay in the future.

Thank you for sharing your feedback with us. We're sorry to hear that you felt a little unsafe during your stay due to congestion in the area. While it's true that certain factors outside of our control may contribute to congestion in the vicinity, the safety and comfort of our guests are of utmost importance to us.We strive to create a safe and welcoming environment within our hotel premises, and we have security measures in place to ensure the well-being of our guests. Additionally, our staff is trained to assist guests with any concerns they may have regarding their safety or security.We appreciate your feedback and take your concerns seriously. If there's anything specific we can do to address your concerns or make your stay more comfortable, please don't hesitate to reach out to our staff for assistance.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future under more favorable circumstances.Warm regards,Travis Highland

Dear guest,Thank you for your feedback! We're glad to hear that you found our property nice and clean. While we don't have an onsite restaurant, we're pleased to inform you that we do have a restaurant next door called the Flying Fish Taphouse.The Flying Fish Taphouse offers a variety of delicious dining options, and we're confident that you'll enjoy your meal there during your next stay with us. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay.If you have any further questions or if there's anything else we can assist you with, please don't hesitate to let us know.Warm regards,

Thank you for your positive feedback! We're thrilled to hear that you enjoyed the breakfast and found it yummy. It's also wonderful to know that you found our beds comfortable with soft sheets, and that the blackout curtains provided a complete blackout experience for a restful sleep.Providing a comfortable and enjoyable experience for our guests is our top priority, and we're delighted that we could meet your expectations in this regard. If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another great stay!Warm regards,Travis A. Highland General Manager

Dear Heather,Thank you for choosing to celebrate your anniversary with us at our property! We're thrilled to hear that you had such a wonderful experience during your stay.It's fantastic to know that you enjoyed the vibrant colors of our interior design and that our staff, particularly Stacy and our manager Travis, greeted you with warmth and friendliness. We're delighted that they recognized your anniversary and helped make your celebration special.We're also pleased to hear that you found your room exceptional and that you loved the lemon & sugar bath soaps and lotion. Providing high-quality amenities for our guests is important to us, and we're glad that you appreciated them.It's great to know that our location was convenient for you and that you found it close to good restaurants and shops. We're always happy to provide recommendations and assistance to our guests to ensure they have a memorable stay.Thank you for recommending our hotel to others, and thank you for allowing us to be a part of your anniversary weekend. We're delighted that we could help make it awesome, and we look forward to welcoming you back for many more special occasions in the future!Stay Tru,Travis

Dear Pamela,Thank you for choosing to stay with us at Tru by Hilton, and for taking the time to share your experience. We're thrilled to hear that you enjoyed your stay and found our property to be new, welcoming, and accommodating.It's wonderful to know that you felt reassured about our pet-friendly policy and that our general manager made you feel welcome during check-in. We're glad that you found the room to be spacious and well-equipped, even though you didn't need the handicap accessible features. We strive to ensure that all of our guests feel comfortable and have everything they need for a pleasant stay.We truly appreciate your positive feedback and your decision to stay with us again in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back to Tru by Hilton!Stay Tru,Travis

Dear Darcie,We're terribly sorry to hear that you encountered issues with the television during your stay. Your comfort and satisfaction are our top priorities, and we apologize for any inconvenience this may have caused.Our team strives to ensure that all amenities, including televisions, are in proper working order for our guests' enjoyment. We regret that we fell short of this standard during your visit.Please know that we take your feedback seriously, and we will work diligently to address and resolve this issue to prevent it from occurring in the future. If there's anything else we can do to make your stay more enjoyable or if you require any further assistance, please don't hesitate to reach out to our front desk team.Thank you for bringing this matter to our attention, and we appreciate your understanding.Stay Tru,

Dear Pam,Thank you for taking the time to share your feedback with us! We're delighted to hear that you found our hotel very clean and that you enjoyed our breakfast offerings.Maintaining a clean and comfortable environment for our guests is a top priority, and we're thrilled that we could meet your expectations in this regard. Additionally, we're pleased that our breakfast options were to your liking, and we hope they provided a great start to your day.We truly appreciate your kind words, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can do to make your next stay even more memorable, please don't hesitate to let us know.Stay Tru,

Dear Stefany,Thank you for choosing to stay at our brand new property and for sharing your feedback with us! We're thrilled to hear that you had a positive experience during your time with us.It's fantastic to know that you found our hotel to be very clean and appreciated the non-carpeted floors. We understand that cleanliness is of utmost importance, especially in a new property, and we're glad that we could meet your expectations in this regard.We truly appreciate your kind words, and we hope to have the pleasure of welcoming you back for another great stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Stay Tru,

Dear Andrew,Thank you so much for taking the time to share your feedback with us! We’re thrilled to hear that you had an incredible experience during your stay and that you found our hotel to be an excellent value.We appreciate you highlighting the inclusion of breakfast, and we’re glad to hear that it met your expectations. It’s fantastic to know that you found our brand new hotel to be in top-notch condition and that you had a positive experience overall.We’re honored that you chose to stay with us, and we’re delighted to hear that you would choose to stay with us again in the future. Your recommendation means the world to us, and we can’t wait to welcome you back on your next trip through the JAX area.If there’s anything else we can do to make your next stay even more enjoyable, please don’t hesitate to let us know. Thank you once again for choosing our hotel.TRU-ly Yours,Travis A. Highland General Manager

Dear Julissa,Thank you for taking the time to share yourexperience about your stay at the Tru By Hilton Jacksonville Airport. I'm very pleased to hear that you had an enjoyable stay. We strive to ensure that our guests have a great experience while staying with us. It was my distinct pleasure to have you stay at our Brand New Tru. I hope that you will visitus again in the near future. Stay Tru,Travis A. Highland General Manager

Thank you for the fantastic review and recommendation! We're delighted to hear that you received great service during your stay at our Brand-New Tru. Your recommendation means a lot to us, and we look forward to have the pleasure of welcoming you back again soon!TRU-ly Yours, Travis A. Highland

Dear John,Thank you for taking the time to share yourexperience about your stay at the Tru By Hilton Jacksonville Airport. I'm very pleased to hear that you had an enjoyable stay. We strive to ensure that our guests have a great experience while staying with us. It was my distinct pleasure to have you stay at our Brand New Tru. I hope that you will visitus again in the near future. New and Tru,Travis A. Highland

Dear Lakeisha,Thank you for your recommendation and for considering us for another stay! We're thrilled to hear that you had a positive experience with us, and we look forward to hosting you again in the future. If there's anything we can do to make your next stay even better, please don't hesitate to let us know.Stay Tru,Travis A. Highland

Dear Mark, Thank you for your kind words! We're thrilled that you enjoyed the cool vibe of our new Tru By Hilton hotel and found our staff to be super friendly and helpful. Your satisfaction is our top priority, and we look forward to welcoming you back for another great stay in the future! Stay TRU,Travis A. Highland

Dear Matthew,Thank you for choosing to stay at our newest Tru by Hilton at the Jacksonville airport! We're thrilled to hear that you enjoyed the smart TV movies, found the room comfortable, and savored our excellent breakfast. We're delighted to have been a part of your first Tru by Hilton experience, and we look forward to welcoming you back again soon!Stay TRU,Travis A. Highland General Manager

Dear Ashley,Thank you for your valuable feedback. We're glad to hear that you had a great overall experience at our hotel. We apologize for any inconvenience regarding the shower water temperature and cleanliness. Your comments have been noted, and we'll ensure that these areas are addressed promptly. We appreciate your understanding and hope to have the opportunity to exceed your expectations in the future. Upon Arrival of your next stay please feel free to reach out to me so that I can make this right!TRU-ly Yours,Travis A. Highland General Manager