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Reviews of Marriott Jacksonville Downtown

4 out of 5
Marriott Jacksonville Downtown
245 Water St, Jacksonville, FL

Reviews

8.0

Very good

Rating 10 - Excellent. 625 out of 1316 reviews" "
Rating 8 - Good. 317 out of 1316 reviews" "
Rating 6 - Okay. 163 out of 1316 reviews" "
Rating 4 - Poor. 109 out of 1316 reviews" "
Rating 2 - Terrible. 102 out of 1316 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Elle Est

Stayed 2 nights in May 2024

10/10 Excellent

MONICA

Liked: Property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Ravine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding place great staff and service
Stayed 2 nights in May 2024

8/10 Good

Michelle, Oviedo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for what we needed
Stayed 1 night in Apr 2024

8/10 Good

Richard, Boca Raton

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
On the whole the hotel was pretty good. Parking was a bit of a nuisance. There's a garage next door for $20.00 per day. Unless you book your hotel through the marriott, Wi-Fi is $10 a day. So if you book through expedia, you have to pay extra for wi-fi. The staff was helpful, and friendly.
Stayed 3 nights in May 2024

8/10 Good

Theresa

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Rearn M

Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay!
Stayed 2 nights in Apr 2024

10/10 Excellent

Daniel

Stayed 1 night in Apr 2024

10/10 Excellent

Joe

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Karen

Travelled with family
Liked: Amenities
Staff is extremely attentive and very friendly. Hotel is clean and offers lots of amenities.
Stayed 1 night in Apr 2024

10/10 Excellent

cynthis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, the facilities the location, the food, and the meeting areas were just right
Stayed 1 night in Apr 2024

10/10 Excellent

Shayonda

Stayed 1 night in Apr 2024

2/10 Terrible

Margret

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
As if pulling up and seeing a grown man taking a crap in the street wasnt horrible enough we woke up to roaches in our bed and in our room. 14th floor. Was told I'd be contacted by management but they clearly arent that concerned with resolving the issues because i havent heard anythibg at all.
Stayed 1 night in Mar 2024

2/10 Terrible

John

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
did not realise place was pet friendly ended up with bug bites all over my legs
Stayed 1 night in Mar 2024

10/10 Excellent

Megan

Travelled with partner
Disliked: Amenities, property conditions & facilities
This hotel is very clean, and the staff are polite and helpful. My only problem is with the amenities for the price of the stay. There is no breakfast, and there isn’t even a microwave in the rooms. There is also no fan in the bathrooms so we had to leave our bathroom door open. I was also overcharged. The receipt sent to my email showed the price I agreed to at booking, and the charge on my bank statement was $90 more. So dealing with the accounting department is another downer. I most likely will not stay here again.
Stayed 1 night in Mar 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Alexis

Travelled with partner
Disliked: Staff & service
I wasn’t aware of the $15 parking fee everytime you leave out, I booked this hotel based off the pictures provided and it looked nothing like it was, the pool was my main attraction but it unfortunately was under construction and I didn’t know. I will say it was VERY clean and quiet!
Stayed 2 nights in Mar 2024

8/10 Good

Nena

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good location for our needs. But….our room was extremely dated. Furniture, entire bathroom, everything needed a major upgrade.
Stayed 1 night in Mar 2024

10/10 Excellent

Angie

Stayed 1 night in Mar 2024

8/10 Good

Bonnie Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was conveniently located to the venue that we had an event at earlier that evening. Usually we'd drive home but we decided to stay over instead.
Stayed 1 night in Mar 2024

10/10 Excellent

Vandella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very helpful
Stayed 2 nights in Mar 2024

8/10 Good

Louiza, Noblesville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in walking distance to the Riverwalk path. It is also across from the Performing arts if you are looking to attend any events. The restaurant onsite has great tasting food and their happy hour was good.
Stayed 2 nights in Mar 2024

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Ping

Disliked: Cleanliness, staff & service, property conditions & facilities
Very property and no service at all
Stayed 1 night in Mar 2024

8/10 Good

Jo Anne

Travelled with family
Liked: Property conditions & facilities
Extremely hard to get to due to construction and one way streets. Called to get a late checkout and employee was rude. Had to get and load our own cart upon arrival that had a sharp edged screw that cut hand. For the price,not worth it
Stayed 1 night in Feb 2024

4/10 Poor

Margarett, La Canada

Travelled with family
Refused to valet park our vehicle, we were told to self park. Rude front office staff
Stayed 1 night in Feb 2024

10/10 Excellent

Inger, Alachua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Amy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay.
Stayed 1 night in Feb 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
I was happy with tge speed of getting my car and the car itself. The staff was very good
Stayed 1 night in Feb 2024

6/10 Okay

Anna

Business traveller
Liked: Staff & service
The property is old and riddled with foul odors. Musty, Humid, and Mildewy.
Stayed 3 nights in Feb 2024

8/10 Good

Anthony Jon

Stayed 1 night in Feb 2024

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect evening
Great evening at the theater across the street and so much fun at the restaurant/ bar in the hotel before and after with friends of the theater! The room was perfect! Staff exceptional!!
Stayed 1 night in Feb 2024

10/10 Excellent

Christi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s excellent. Our only issue this time was the construction around the hotel.
Stayed 1 night in Feb 2024

8/10 Good

Ryan

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2024

10/10 Excellent

Ashley, Douglas

Stayed 1 night in Feb 2024

10/10 Excellent

Ashley

Stayed 1 night in Feb 2024

6/10 Okay

Kaitlyn

Travelled with family
Liked: Cleanliness, staff & service
The beds were very uncomfortable. I could feel the springs.
Stayed 1 night in Feb 2024

8/10 Good

Cassandra

Stayed 5 nights in Jan 2024

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful property
Stayed 1 night in Jan 2024

10/10 Excellent

LaToya

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Travel to Jacksonville for a concert. Hotel was very convenient. The food and drinks were very good at the bar. Staff very professional and friendly.
Stayed 1 night in Jan 2024

2/10 Terrible

caitlin

Business traveller
Stayed 3 nights in Jan 2024

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Stay
Easy check in and out very clean and quiet
Stayed 1 night in Jan 2024

8/10 Good

Leigh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

EDWARD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Susan, Redlands

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Marsha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful stay. Checked in late and check-in clerk was very bubbly. Valet was super nice. Hotel was clean and well appointed.
Stayed 1 night in Jan 2024

2/10 Terrible

AZAM

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities

8/10 Good

Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly, the hotel overall was nice. The area was quiet and not much to do in the area at night
Stayed 1 night in Jan 2024