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Reviews of Tru by Hilton Jackson, MI

2.5 out of 5
Tru by Hilton Jackson, MI
2401 Shirley Dr, Jackson, MI

Reviews

8.8

Excellent

Rating 10 - Excellent. 441 out of 691 reviews" "
Rating 8 - Good. 151 out of 691 reviews" "
Rating 6 - Okay. 51 out of 691 reviews" "
Rating 4 - Poor. 24 out of 691 reviews" "
Rating 2 - Terrible. 24 out of 691 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Tammy

Business traveller, Travelled with group
The room was noisy as you could hear everything from the neighboring rooms and the sound of footsteps from the floor above.
Stayed 3 nights in Apr 2024

10/10 Excellent

Frank

Business traveller
Very clean and a friendly staff.
Stayed 1 night in Apr 2024

2/10 Terrible

Gerald

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not on par with other Tru by Hilton hotels I’ve stayed at. Check in lady was miserable. Try to act like you want be there. When I checked out this morning the lady working was great. All the other Tru’s give me my Hilton points even though I book with Expedia. This place would not. I have about ten of my coworkers coming for a week in May and I’ll try one of the hotels across the road.
Stayed 2 nights in Apr 2024

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast food was average and the coffee was really not up to par. Otherwise, I was quite pleased.
Stayed 1 night in Apr 2024

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were within a half mile of where we were visiting, so it was very convenient.
Stayed 1 night in Apr 2024

10/10 Excellent

Laurie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean!
Stayed 1 night in Apr 2024

2/10 Terrible

Darlene

Stayed 1 night in Apr 2024

10/10 Excellent

Lara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were a lot of families here with kids running around, the pool was in full use but it was still fairly quiet - a few kids running up and down the halls but not bad room noise. Had an odd experience with smells. Came back after a day away and our room smelled like someone had a toxic experience in the bathroom. Took a long time to air out. Then in the middle of the night I woke up smelling cigarette smoke. I think the ventilation is just weird and we were getting stuff from other rooms. Bed was comfortable, shower pleasant and breakfast was good. What more can you ask for?
Stayed 2 nights in Mar 2024

8/10 Good

Darlene, LeRoy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Bruce

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Good staff and common area. The room, however, was a disappointment. So small there was no closet, just a bar and hooks in the room. No room for a decent desk which meant a small pullout from under the television bench. Not really big enough for two people to move around comfortably. That said, the shower was the best I’ve ever seen in similar priced hotels.
Stayed 2 nights in Mar 2024

6/10 Okay

Linda

Travelled with family
Liked: Cleanliness, property conditions & facilities
Bed was very uncomfortable. Back was in agony. Shower was not great either, water pressure lacking. Will not stay here again if can avoid it.
Stayed 1 night in Feb 2024

6/10 Okay

brian

Travelled with family
Liked: Staff & service, property conditions & facilities
Our room had a very smoky smell. The staff changed rooms for us which was great. Our final room did have some mildew on the base of the shower. All Laminate flooring makes each room a bit noisy and hearing others above or below walking. Just average visit
Stayed 1 night in Feb 2024

8/10 Good

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the room didn't have carpets.
Stayed 2 nights in Feb 2024

10/10 Excellent

Alexa

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful property. Front desk was very helpful. Great stay
Stayed 1 night in Feb 2024

10/10 Excellent

John a

Business traveller, Travelled with partner
Because the hotel is pet friendly, it has all hard floors, and that really echoes noise. We were awake most of the night with people unlocking and locking doors.
Stayed 1 night in Feb 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Jan 2024

10/10 Excellent

Marlee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Nicholas, Jackson

Stayed 1 night in Dec 2023

10/10 Excellent

Reign

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service agent (Jose) at the front desk was great!! Fabulous welcoming energy upon arrival!! This location seems to be well maintained and well managed. Clean and quiet with easy parking just how I like it!
Stayed 4 nights in Dec 2023

10/10 Excellent

saima batool

Stayed 1 night in Dec 2023

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Trina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jordan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick
Stayed 1 night in Dec 2023

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Nov 2023

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 2 nights. Staff was very friendly. Overall great stay just wish there would've been a hot tub.
Stayed 2 nights in Nov 2023

8/10 Good

Rania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I thought the hotel was very clean and the staff was very helpful. What I did not like was the lack of seating in the rooms. the room was very nice sized but for 2 queen beds and only one chair it was not great for 2 people.
Stayed 1 night in Nov 2023

10/10 Excellent

Carrie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel.
Stayed 1 night in Aug 2023

10/10 Excellent

Jacqueline

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has wide open spaces for social interaction, The staff is always available and very willing to help with issues or just leisurely chat with customers needing extra talk time. I also love the essential only rooms. It's my favorite place to stay.
Stayed 3 nights in Nov 2023

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Zachary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Aug 2023

10/10 Excellent

Heather A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tru Hilton
Comfortable, lovely bed! Very clean room and the bath products smell heavenly. Appreciate the make up towelettes and coffee/tea bar.
Stayed 1 night in Oct 2023

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+ for high functioning
Brand new building, has everything I need, comfortable bed, good internet, hot shower, comfortable, clean, efficient, no frills.
Stayed 1 night in Oct 2023

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and modern
Stayed 1 night in Oct 2023

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very welcoming and helpful
Stayed 1 night in Oct 2023

6/10 Okay

Paul

Liked: Cleanliness, staff & service
Disliked: Amenities
Why no glasses for drinking, brushing teeth, serving drinks, etc. Not even plastic cups? Phone didn't work, which complicated comms with staff.
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, comfortable bed, great shower, good breakfast and wonderful service from the young man that checked us in to the super nice lady running breakfast.... Everything you look for when booking a hotel. We will definitely stay here again when we come through Jackson.
Stayed 1 night in Oct 2023

10/10 Excellent

LeeAnn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and wonderful staff. Breakfast buffet was really nice to, definitely a great place and location to stay at again:)

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The man at the desk was very helpful!
Stayed 1 night in Oct 2023

10/10 Excellent

LeeAnn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Richard

Liked: Cleanliness
Stayed 4 nights in Sep 2023

8/10 Good

vince

Liked: Cleanliness, staff & service, property conditions & facilities
Someone took a dump in the pool so it closed.
Stayed 2 nights in Sep 2023

10/10 Excellent

ARTHUR

Stayed 1 night in Sep 2023

10/10 Excellent

Shelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checking. Clean facility. Good night’s stay.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023