Pillow-top beds, in-room safe, iron/ironing board, free cots/infant beds
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Reviews of SureStay Plus Hotel by Best Western Jackson

2.5 out of 5
SureStay Plus Hotel by Best Western Jackson
1936 Highway 45 Bypass, Jackson, TN

Reviews

7.0

Good

Rating 10 - Excellent. 152 out of 624 reviews" "
Rating 8 - Good. 190 out of 624 reviews" "
Rating 6 - Okay. 124 out of 624 reviews" "
Rating 4 - Poor. 81 out of 624 reviews" "
Rating 2 - Terrible. 77 out of 624 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Karen

Disliked: Cleanliness, staff & service
The floors made my husbands brand new white socks BLACK! When I mentioned it at checkout to the front desk clerk she said that lots of people had complained about that. So why is it still an issue? The hot breakfast was good and the beds were comfortable but the rooms were really humid and moisture was on all surfaces
Stayed 1 night in Apr 2024

10/10 Excellent

Sandi

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet
Stayed 1 night in Feb 2024

10/10 Excellent

Marie

Stayed 1 night in Mar 2024

6/10 Okay

Marissa

Travelled with family
Room was clean. Air conditioner was very noisy throughout the whole night. Woke everyone up each time it kicked on.
Stayed 1 night in Mar 2024

8/10 Good

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was nice, beds were comfy, room was clean, staff was friendly and well mannered. Breakfast was good. The only negative thing there was very little toilet paper was in our room and we got in late after a long day of driving. We ended up using tissues to hold us over.
Stayed 1 night in Mar 2024

8/10 Good

Shannon

Stayed 1 night in Mar 2024

10/10 Excellent

Julie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was grope
Stayed 1 night in Mar 2024

6/10 Okay

Jeff

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Sheila

Liked: Staff & service
Disliked: Cleanliness
Room seemed adequately clean until... The floor! Decided to leave my shoes on because the floor looked and felt grimey, but took them off as I was getting ready to shower. By the time I stepped into the shower my feet were black and rivers of dirt washed down the drain. Management, pay attention!! Your room cleaners need training and the rooms should be checked to be sure they're doing their jobs!
Stayed 1 night in Mar 2024

2/10 Terrible

Allen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had a major leak on day 2 of a two day stay. No other room was available, and front desk was unwilling to help me find other accomodations. As of this time I have not been refunded for night 2 either. Avoid this one like the plague.
Stayed 2 nights in Mar 2024

6/10 Okay

Karla

Travelled with family, Travelled with pets
Liked: Staff & service, property conditions & facilities
We stayed here because they are pet friendly. We just needed a place to sleep for the night and for that it was just fine. The room could have been a little cleaner and there was a terrible draft around the door frame but overall it served the purpose.
Stayed 1 night in Feb 2024

6/10 Okay

Dinah

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty and bathroom was fifty nasty The staff was ok they was friendly and helpful
Stayed 1 night in Feb 2024

8/10 Good

WILLIAM

Liked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except that the floors on our room were so dirty that our feet were black from walking on them.
Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Michele

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The fridge didn't work, there was a huge puddle of water in it room, the floors and bathroom were filthy.
Stayed 1 night in Jan 2024

8/10 Good

Penny

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast offerings were very skimpy. No milk for cereal even after requesting and waiting. No fruit either. Requested receipt and was told there was a computer problem and it would be sent to my email which was read back to me and confirmed. Never received the email. Parking quite a ways from the room and not well lighted. We arrived after dark. We would not stay here again and would not recommend it to anyone either.
Stayed 1 night in Dec 2023

2/10 Terrible

Lloyd

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Daniel

Liked: Amenities
Disliked: Property conditions & facilities
Breakfast was excellent, the bed was great, but the real problem with the room was the floor. The wood panels were offset and when I got up in the night, I stubbed my right, big toe and took it a chunk out of my toe. It still hurts the next day. Also, the surface was not even close to flat. When I walk on it, they be huge drops, like stepping into a pothole.
Stayed 1 night in Dec 2023

10/10 Excellent

Sara

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
This was our third stay here. Nice place to stay while traveling with pets.
Stayed 1 night in Dec 2023

10/10 Excellent

Robert H

Liked: Amenities
Older property that has been sold and remodeled.
Stayed 1 night in Dec 2023

2/10 Terrible

Alexandria

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booking did not say it was a motel. Area is sketchy. TVs didn't work in 1st room. Still dont work in 2nd room. Front desk said she cant refund so we can go somewhere else. Ill never book this way again.
Stayed 1 night in Dec 2023

8/10 Good

Denise

Stayed 1 night in Dec 2023

4/10 Poor

Vicki

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Very disappointed!
Not up to the standards we have expected from Best Western. Phones didn’t work, ice machine was broken, no carts for luggage to take to the room and no parking to accommodate my small utility trailer. We were very disappointed.
Stayed 1 night in Dec 2023

2/10 Terrible

Ajit

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

larisa, georgetown

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

8/10 Good

William

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

6/10 Okay

Robert

Liked: Staff & service
Disliked: Amenities
The price is good
Stayed 1 night in Nov 2023

2/10 Terrible

Usman

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This budget hotel fell short of expectations. The outdated rooms had a lingering smoke odor, a broken phone, and a burnt-out bulb. Additionally, disturbances from what looked to be local kids engaged in illegal activities outside in the parking lot that persisted until 2 am, making for an uncomfortable stay. And the first floor guests (that’s where I was despite asking for a second floor) also have to deal with lights of every car shining into the windows as they are as low as the cars lights. I think worst part about everything was the smoke odor and the horrific mattresses…. I ended up using my yoga mat and sleeping on that instead
Stayed 1 night in Nov 2023

10/10 Excellent

Charlie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location near I 40 - friendly and informative staff both in the evening and morning.
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, room comfort
room was kind of gross, not as it appeared online
Stayed 2 nights in Nov 2023

4/10 Poor

Emily

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no complimentary breakfast as listed on site. Checkout was not until 11am and we did not get in until 1am to check in as we were traveling and had someone literally KICKING the door and continuously beating on the door at 8:30am. Not worth the money. 2/10
Stayed 1 night in Oct 2023
Response from SureStay Plus Hotel on 15 Nov 2023
Dear EmilyThank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 7316643030.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Lamar NewbyGeneral ManagerSureStay Plus by Best Western Jackson

8/10 Good

Sarah

Travelled with family
Liked: Staff & service, room comfort
Restful sleep
Quick efficient service for late night check in! The desk ladies name was Savanah. Bathroom had some hair. And looked severely redone but beds were clean and super comfy. We slept good!
Stayed 1 night in Oct 2023

8/10 Good

Jessica

Travelled with family and small children
Liked: Staff & service
Hotel was in a very inconvenient location to get to. Every time i tried using the door key it wouldn't work and I'd have to go to the office to get it fixed. Apparently if you put them by your phone or go to Walmart they'll demagnitize. If only i knew that before the 4th or 5th time i had to go back to the office. We got a bigger room that had a living room area to it. Air didn't work on that side and wall around outlets were soft.

4/10 Poor

Deborah

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Monica

Travelled with family, Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
The first room they gave us was not even cleaned up after the previous clients. They had to change our room. The second room was good. It was just the inconvenience of having to move around.
Stayed 1 night in Sep 2023

8/10 Good

Marquetta

Liked: Cleanliness, staff & service, room comfort
In Town For Tina Turner Heritage Festival
Air-conditioner and shower great! Room clean! Bed super soft, was leary, but did sleep good. Four most important points-great overall! Could use some update maintenance in rooms. Ice machine didn't work. Staff very friendly.
Stayed 2 nights in Sep 2023

2/10 Terrible

Summer

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Only one staff working. She was doing the best she could, but she needed help. Wrong room first time, running water, 80 degrees in room. Correct room, fire alarm kept going off, floor unlevel/unsafe, all lights didn’t work, tv non working, tiny black bugs in each layer of bedding, along with strands of black hair in sheets. Refused to stay. Found another hotel. Still fighting for refund.
Stayed 1 night in Sep 2023

2/10 Terrible

Tiffany

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks
Stayed 1 night in Sep 2023

10/10 Excellent

Demetria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed there twice and I love it good breakfast it’s quiet and good staff just needs a pool
Stayed 1 night in Sep 2023

4/10 Poor

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
That 6.8 rating is over-rated.
Not a great experience...not even a good one, really. Clerk was super friendly at check-in. Upon getting into the 2-room "suite" - there was only 1 tv. The "living area" lights were lamps and only worked when plugged in; I had to unplug them to turn them off. There were two air conditioners in this unit. Only one worked (and it was not working great), so I had to go buy a fan. They didn't have any other rooms to move us to (which was weird b/c there were only a handful of other cars in the parking lot and I only saw a handful of other guests). My stay was more than two nights and each day I'd have to have my key card reset because it didn't work. Also, the bathroom door barely cleared the toilet and was barely hanging on the hinges...you have to pick up and lift up on the handle to get it to shut. The water pressure in the shower was amazing though, I will have to say, like car-wash type pressure, it was great....and hot hot hot too. Beds were okay and pillows weren't flat as pancakes, so that was a plus. The fridge looked fairly new and it was clean, but it didn't work well, cool enough to throw some drinks in, but I wouldn't trust it to keep any food cold enough. They had the typical breakfast variety. The girls at the front desk were all super friendly. The location was perfect for me, right off the highway and pretty close to my job assignment. Lots of food and shopping options within a few minutes drive. All in all, I can't say that I'd stay there again.
Stayed 3 nights in Aug 2023

4/10 Poor

Deidra

Business traveller, Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To be a pet friendly hotel there is nowhere to take them and the only place you can find there are homeless people sitting there!
Stayed 2 nights in Aug 2023

8/10 Good

Ralf

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good night stay
Looks a little older, but rooms are updated and pool was clean. Lots of restaurants nearby.
Stayed 1 night in Aug 2023

10/10 Excellent

Kimberly

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and clean
Stayed 1 night in Aug 2023

6/10 Okay

Bryan

Travelled with family
Liked: Staff & service
Staff was great, despite Expedia failing to send my reservation to the hotel. Bathroom was below standards, bathtub was taped in one spot as a temporary repair. There was a dirty towel hanging on the back of the bathroom door. Otherwise, room was decent.
Stayed 1 night in Aug 2023

10/10 Excellent

Kathryn

Stayed 1 night in Aug 2023

10/10 Excellent

Vickie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Kathleen

Travelled with family
Liked: Staff & service
Stayed 1 night in Aug 2023