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Reviews of Comfort Suites Jackson-Cape Girardeau

2.5 out of 5
Comfort Suites Jackson-Cape Girardeau
2904 Old Orchard Rd, Jackson, MO

Reviews

8.2

Very good

Rating 10 - Excellent. 269 out of 634 reviews" "
Rating 8 - Good. 237 out of 634 reviews" "
Rating 6 - Okay. 73 out of 634 reviews" "
Rating 4 - Poor. 31 out of 634 reviews" "
Rating 2 - Terrible. 24 out of 634 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Steven

It was clean
Stayed 1 night in Apr 2024
Response from Hotel Manager on 30 Apr 2024
Dear Steven,Thank you for your feedback! We're glad to hear that you found our hotel clean during your stay. We appreciate your review and hope to welcome you back again soon!Sincerely, Hotel Manager

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, convenient and relaxing base for visiting Jackson and Cape Girardeau - friendly & helpful staff
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 25 Apr 2024
Dear Andrew,Thank you for your positive feedback! We're thrilled to hear that you found our hotel to be a comfortable, convenient, and relaxing base during your visit to Jackson and Cape Girardeau. Our team is dedicated to providing friendly and helpful service, and we're delighted that you experienced that firsthand. We appreciate your kind words and look forward to welcoming you back on your next visit.Sincerely, Hotel Manager

8/10 Good

Kerwin

Travelled with family
Liked: Cleanliness, amenities
Clean location for my purpose
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 20 Apr 2024
Dear Kerwin,We're glad to hear that the cleanliness of our location met your expectations for your purposes. Providing a clean and comfortable environment for our guests is a top priority for us, and we appreciate your positive feedback in this regard. We value your input and hope to welcome you back for another pleasant stay in the future. Thank you for choosing us!Sincerely, Hotel Manager

10/10 Excellent

Thaddues, Columbia

The female receptionist was extremely helpful!
Stayed 1 night in Apr 2024
Response from Hotel Manager on 19 Apr 2024
Dear Thaddues,Thank you for your perfect rating and for recognizing the helpfulness of our female receptionist! Providing exceptional service is a top priority for us, and we're delighted that she made a positive impression on you. We appreciate your feedback and hope to welcome you back for another fantastic stay in the future!Sincerely, Hotel Manager

4/10 Poor

Philip

Liked: Cleanliness
Disliked: Property conditions & facilities
We chose this hotel because of the pool and the king bed option. Unfortunately the pool was a disappointment because of the pool temperature which was frigid, When we asked the desk person about this, they replied that the owner wanted to keep the pool cold because of the cost of heating the water.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 12 Apr 2024
Dear Philip,We apologize for the disappointment you experienced with the pool temperature during your stay. Providing a comfortable and enjoyable experience for our guests is important to us, and we regret that we fell short of meeting your expectations in this regard. Your feedback regarding the pool temperature has been noted, and we will address this concern with our management team to ensure that our facilities meet the needs and preferences of our guests. We hope to have the opportunity to provide you with a more satisfactory experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 10 Apr 2024
Dear Daniel,Thank you for your feedback and for rating your stay a perfect 5 out of 5! We're thrilled to hear that you had a great stay with us. Providing a positive experience for our guests is our top priority, and we're delighted that we could meet your expectations. We appreciate your kind words and hope to have the pleasure of welcoming you back for another fantastic stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Sincerely, Hotel Manager

10/10 Excellent

Malissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 9 Apr 2024
Dear Malissa,Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again. Sincerely, Hotel Manager

8/10 Good

Elasah

Stayed 1 night in Mar 2024
Response from Hotel Manager on 30 Mar 2024
Dear Elasah,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

6/10 Okay

Elizabeth

Stayed 1 night in Mar 2024
Response from Hotel Manager on 13 Apr 2024
Dear Elizabeth,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. I hope you will visit us again soon. Sincerely, Hotel Manager

10/10 Excellent

MARY

Liked: Cleanliness, staff & service, property conditions & facilities
Nice travel option!
Stayed 1 night in Feb 2024
Response from Hotel Manager on 3 Feb 2024
Dear MARY,Thank you for your perfect rating and positive feedback! We're thrilled to hear that you found our hotel to be a nice travel option. Providing a comfortable and enjoyable experience for our guests is our goal, and we're glad to know we succeeded during your stay. We appreciate your comments and hope to have the pleasure of welcoming you back for another great stay in the future! Sincerely, Hotel Manager

8/10 Good

Edward

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager on 17 Jan 2024
Dear Edward,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely, Hotel Manager

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable. Only complaint is that the room was booked for 3 people (king and sofa bed), but I had to argue for a third bath towel when there was only 2. Front desk said they were fully booked, and almost out of towels, but I felt we should at least have a towel for each person registered…. Anyway, he eventually gave us one. Everything else was great.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 9 Jan 2024
Dear Stephanie,Thank you for your feedback, and we appreciate your understanding. We apologize for the inconvenience regarding the towels and the initial difficulty in obtaining the third one. Your feedback is valuable, and we'll use it to improve our services. We're glad to hear that overall, you found the stay clean and comfortable. If there's anything else you'd like to share, or if there's anything we can do to make your future even better, please let us know. We value your feedback and look forward to serving you again!Sincerely, Hotel Manager

2/10 Terrible

Linda

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Arrived with confirmed reservation but hotel had no reservations for us or a room available.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 14 Dec 2023
Dear Linda,We sincerely apologize for the inconvenience you faced upon arrival. This is not reflective of our usual standards, and we understand the frustration this situation caused. Please rest assured that we take this matter seriously and will investigate the discrepancy to prevent such issues in the future. Your understanding is appreciated, and we hope to have the opportunity to make amends in the future.Sincerely,Hotel Manager

4/10 Poor

Thomas

Travelled with family and small children, Business traveller
Disliked: Cleanliness
Stayed here a few times, but last time our room wasn’t as clean as I liked
Stayed 2 nights in Nov 2023
Response from Hotel Manager on 12 Nov 2023
Dear Thomas,We appreciate your continued patronage and apologize for the cleanliness concerns during your last stay. Your feedback is important, and we will address this matter with our housekeeping team to ensure improvements. We value your loyalty and hope to have the opportunity to provide a more satisfying experience on your next visit. Safe travels!Sincerely, Hotel Manager

2/10 Terrible

Kristopher Lindsey

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed Bugs in multiple rooms!!
A group of us all booked rooms at this hotel. ..upon moving blankets back, there were bugs in every bed. In all the rooms our group booked. When this was brought to the attention of the front desk attendant, their response was “yeah, they come and go” WHAT? Hotels.com refunded me the points I used for the stay but the hotel would not refund me the remaining balance. Completely and utterly disgusted that this was handled so poorly. 0/10 would NOT recommend.
Stayed 1 night in Nov 2023
Response from Hotel Manager on 9 Nov 2023
Dear Kristopher Lindsey,I'm truly sorry to hear about your unpleasant experience with bed bugs during your stay. This is a serious matter, and we apologize for the inconvenience and discomfort it caused. Your feedback is crucial, and we will investigate and address this issue immediately to ensure the well-being of our guests. Please note that we have a vigorous pest control program and can assure you that there are no bugs or any other pests in our rooms. We understand your frustration and are sorry for the poor handling of the situation by the front desk. We appreciate your honesty and will take steps to prevent such incidents in the future.Sincerely, Hotel Manager

8/10 Good

Loni

Stayed 1 night in Nov 2023
Response from Hotel Manager on 28 Nov 2023
Dear Loni,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

2/10 Terrible

Rachel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Manager on 5 Nov 2023
Dear Rachel,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager

6/10 Okay

Peggy D

Liked: Cleanliness, staff & service, room comfort
Door Keys That Don't Work!
When I booked our 6 night stay, I requested a room that was close to the elevator or on the first floor. I also requested an accessible room since I have difficulty in walking. We were given a room on the first floor, but way down towards the end of the hall. The young man working at check-in said that we could park down by the end of the hotel and use the door to enter there. We were not given an accessible room. There were at least 3 different times when we tried to use our key to enter the building and it didn't work. My husband walked around the building to the front door to ask for assistance. The lady at the desk gave him 2 different keys. We found out that the hotel clearly had the instructions on our room selection. The other problem was that a small concrete ramp had been built at the door we entered, and it was fairly steep for me. Other than these issues, our room was nice, comfortable, and clean. We ate breakfast once, and it was very good. I've learned a lesson from this that I need to double check at check in for the kind of room that I need. I may even call directly to the hotel to make sure that I get what I need.
Stayed 6 nights in Oct 2023
Response from Hotel Manager on 3 Nov 2023
Dear Peggy D,We apologize for the inconveniences you encountered during your stay, including the issues with your room location, accessibility, and door keys not working. It's important that your stay meets your needs and expectations, and we're sorry that this wasn't the case. Your feedback is appreciated, and we will use it to improve our services. We're glad to hear that your room was nice, comfortable, and clean, and that you enjoyed the breakfast. We hope to provide a more seamless experience for you on your next visit.Sincerely, Hotel Manager

10/10 Excellent

Melody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms...we were putby a bunch of teen agers that kept slamming doors and in and out all night. That was a little irritating
Stayed 1 night in Nov 2023
Response from Hotel Manager on 3 Nov 2023
Dear Melody,Thank you for your 5-star rating and positive feedback about the nice, clean rooms. We apologize for the inconvenience caused by the noisy neighbors during your stay. Your comfort is important to us, and we appreciate your understanding. We hope your future visits are more peaceful and enjoyable.Sincerely, Hotel Manager

10/10 Excellent

rich

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 1 night in Oct 2023
Response from Hotel Manager on 26 Oct 2023
Dear rich,We're pleased to hear that you had a great experience at the property. Your feedback is valuable. Thank you!Sincerely, Hotel Manager

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and very clean
Stayed 1 night in Oct 2023
Response from Hotel Manager on 22 Oct 2023
Dear Kim,Thank you for the fantastic review! We're delighted to hear that you had a great experience with our friendly staff and found the hotel very clean. Your feedback is much appreciated, and we look forward to welcoming you back for another enjoyable stay. Safe travels!Sincerely, Hotel Manager

8/10 Good

Ty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Manager on 10 Oct 2023
Dear Ty,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

8/10 Good

Dennis

Stayed 1 night in Sep 2023
Response from Hotel Manager on 19 Oct 2023
Dear Dennis,Thank you for rating us 4 out of 5 stars. We appreciate your positive feedback and are glad to hear that, overall, you had a satisfactory experience. We value your feedback and hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager

10/10 Excellent

Kelly

My room key timed out and the staff were quick to help fix it and let me in the pool. Very friendly and helpful. Good variety at breakfast too.
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 27 Sept 2023
Dear Kelly,We're delighted to hear that our staff was quick to assist you and that you enjoyed the breakfast options. Your comfort and satisfaction are important to us, and we look forward to welcoming you back for another great stay. Sincerely, Hotel Manager

2/10 Terrible

Amanda

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Was woke up at 1015 by housekeeping just coming in our room then 15 min later a guy pounds on door to clean. Keep in mind this is only 1030 at this point. Checkout is 11 and I asked for a late checkout time so I do not know why they feel it’s acceptable to just use their key and come n our room before checkout time. I went and checked out at 1040 and lady at front desk said she Checked us out and it was her fault but if you want to not be walked in on 45 min before checkout then this is your place if you prefer respect this isn’t your place to stay.
Stayed 1 night in Sep 2023
Response from Hotel Manager on 18 Sept 2023
Dear Amanda,We sincerely apologize for the disruptive experience you had during your stay. This is not the level of service we strive to provide, and we deeply regret the inconvenience caused by housekeeping entering your room unexpectedly. Your feedback is important, and we will address this issue promptly to ensure it doesn't happen again in the future. We appreciate your understanding and hope you'll consider giving us another chance to provide a much-improved stay. Your feedback is invaluable, and we will work diligently to address these concerns.Sincerely, Hotel Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Manager on 17 Sept 2023
Dear David,Thanks for staying with us and giving us an overwhelming rating. We appreciate the fact that most of our overnight guests are happy with their decision to stay with us. We're committed to providing excellence when you stay with us again. Nothing means more to us than hearing from our guests, and we're so thankful for your 10-star rating. Please visit us again soon.Sincerely,Hotel Manager

8/10 Good

Debra

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 6 nights in Sep 2023
Response from Hotel Manager on 16 Sept 2023
Dear Debra, Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon!Sincerely, Hotel Manager

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice accommodations. I wish the bathroom had a ceiling fan. After showering everything was damp and fogged over for a while.
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 11 Sept 2023
Dear William,Thank you for your feedback regarding your stay. We're glad to hear that you found the accommodations nice. Your comment about the bathroom lacking a ceiling fan is noted, and we appreciate your suggestion. We'll take it into consideration for future improvements. If you have any further comments or concerns, please don't hesitate to let us know. We hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Jeffrey

Stayed 1 night in Sep 2023
Response from Hotel Manager on 29 Sept 2023
Dear Jeffrey,Thanks for the stay and the great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings, which motivate us to serve better. I look forward to welcoming you again.Sincerely, Hotel Manager

6/10 Okay

William

Liked: Cleanliness
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 7 Sept 2023
Dear William,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Manager on 5 Sept 2023
Dear Guest,Thanks for staying with us and giving us a 10-star rating. We appreciate your awesome feedback. I hope you will visit us again soon for another memorable stay.Sincerely,Hotel Manager

8/10 Good

James, Saint LOUIS

Liked: Cleanliness, staff & service
Property OK. Mattress in 206 needs replacing
Stayed 1 night in Sep 2023
Response from Hotel Manager on 5 Sept 2023
Dear James,Thank you for taking the time to provide your feedback. We're glad to hear that you found our property satisfactory overall. We apologize for any discomfort you experienced with the mattress in room 206. Your input is valuable, and we will address this issue to ensure a more comfortable stay for our future guests. If you decide to stay with us again, we'll strive to make your next visit even more enjoyable.Sincerely, Hotel Manager

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Hotel Manager on 14 Aug 2023
Dear Brandy,It's a pleasure to receive a 5-Star rating from you. It is our goal to ensure 100% guest satisfaction, so I am very happy to hear that you were so satisfied. We believe we provide our guests with a great combination of comfort, convenience, amenities, and value, and clearly, you agree with us. We hope you will stay with us again if your travels bring you to this area. It is truly a pleasure to serve guests like you in this business.Sincerely, Hotel Manager

6/10 Okay

Anne

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
We had ants in the rooms
Stayed 1 night in Jul 2023
Response from Hotel Manager on 12 Aug 2023
Dear Anne,We take all reports of cleanliness and pests very seriously, and we apologize for any inconvenience you may have experienced during your stay. Our team works diligently to ensure that all of our rooms are thoroughly cleaned and inspected on a regular basis to prevent any pest infestations.Sincerely, Hotel Manager

4/10 Poor

Nicolas

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
What a dump
The room was dusty. Microwave didn’t work and closed captioning on TV didn’t work. I am hearing impaired and know very well how to operate most televisions. Desk clerk didn’t understand my questions about it either. I travel this area monthly and wouldn’t stay there for free again
Stayed 1 night in Jul 2023
Response from Hotel Manager on 12 Aug 2023
Dear Nicolas,We apologize for the inconveniences you experienced during your stay. It's disappointing to hear that the room's cleanliness and amenities didn't meet your expectations. We're also sorry for any misunderstanding you had with the desk clerk. Your feedback is important to us, and we'll use it to improve our services. If you decide to give us another chance in the future, we'll strive to provide you with a more positive experience.Sincerely, Hotel Manager

6/10 Okay

Lynne

Business traveller
Stayed 3 nights in Jul 2023
Response from Hotel Manager on 12 Aug 2023
Dear Lynne,Thanks for your visit to our hotel. Please tell us more about your stay if we missed any marks in hospitality, looking at the rating of only 6 stars. Your feedback will be useful to us as we improve our services. We look forward to seeing you again soon!Sincerely,Hotel Manager

10/10 Excellent

Christin, White pigeon

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean and the staff were very nice. We were staying here for the night before going home and the room was very big, had a microwave and mini fridge and it was very nice and clean. It has a indoor pool although we didnt use it. Nice hotel to stay in.
Stayed 1 night in Jul 2023
Response from Hotel Manager on 12 Aug 2023
Dear Christin,Thank you for your positive feedback! We're delighted to hear that you had a pleasant stay at our hotel. It's great to know that our clean rooms, helpful staff, and amenities met your expectations. We appreciate your review and hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

2/10 Terrible

Liza

Travelled with family
Liked: Cleanliness, property conditions & facilities
There was a bunch of kids with their coaches and the coaches sat downstairs while the kids were running around the halls slamming doors half the night called front desk he said he would take care of it went down stairs and talked to him and went down for a third time and he finally moved them The front desk lady checked us in we went to the room and was getting ready for a wedding and she just walked in our room she said she was making sure it was clean didn’t knock we went to the pool and all the kids were screaming and running around in there as well Not enjoyable at all lost a lot of sleep
Stayed 1 night in Jun 2023

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Love it!
The room was very clean and beautiful.. It was quiet staff were nice..
Stayed 1 night in Jun 2023

8/10 Good

Gloria

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
The location is ideal for interstate travel. Complimentary breakfast was nice with the exception of having two types of sausages, which I thought was unnecessary. The patties were delicious but the links were unnecessary. I would have loved to had a choice of bacon instead. The room was outdated, which did not add to the overall vacation experience. Otherwise, no other complaints or suggestions.
Stayed 1 night in May 2023

8/10 Good

Teresa

Travelled with partner
Liked: Cleanliness, staff & service
Place was clean & neat. We had a few small ants mainly in bathroom. We notified motel staff at checkout.
Stayed 1 night in May 2023

10/10 Excellent

Mark

Stayed 2 nights in May 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2023

8/10 Good

Alexis

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice size rooms
Stayed 1 night in May 2023

2/10 Terrible

LaVena

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The hotel was great. The guest were horrible, inconsiderate and unruly. We asked the front seat to set some limits, without success. We also asked and complained to the guest, kindly each time. The loud wrestling, running through the hall lasted until early morning. We had meeting to prepare for and discourse to be given. Hotel did not offer any compensation. We hope that you will give us credit for at least one night of our two night stay. We thought the hotel should not have roomed us next to a youth bowling league and basketball computation.
Stayed 2 nights in Apr 2023

2/10 Terrible

Matthew

Disliked: Staff & service, amenities
Stayed 2 nights in Apr 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Jerry

Liked: Staff & service
Adequate
Stayed 1 night in Mar 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023