Jack's by the Tracks Tours and Activities

Everything was fine. Staff was very helpful storing our bags before check in and after checkout. Big help. Thank you.

Location is perfect. It was the best priced hotel that was nice out of dozens I looked at. Restaurant and bar in the hotel. We got back from a concert at 11 and all of the elevators were not working. There was 100-150+ people in line for an hour waiting. My mother had 3 knee surgeries. Walking to the 36th floor was not an option. It was not a pleasant time but things happen. It was not the hotel’s fault, it just happened and although we were all annoyed, it was remedied by midnight. An inconvenience but the staff handled it well. I recommend this hotel and definitely would stay again.

I loved this hotel! Favorite place I’ve stayed in NYC yet. Beautiful rooms, great location, smoothie juice bar, and a garden outside perfect for daytime or ending the night. The check in staff could have been a bit more welcoming for the price but hey it’s new york after all lol. Also would say it’s geared towards a younger crowd especially with the roof / lobby clubs open on the weekends. Hope to be back soon!