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Reviews of Izumigo Hotel Ambient Izukogen Cottage

3.5 out of 5
Izumigo Hotel Ambient Izukogen Cottage
3-490 Omuro-kogen, Ito, Shizuoka

Reviews

5.4
Rating 10 - Excellent. 1 out of 12 reviews" "
Rating 8 - Good. 3 out of 12 reviews" "
Rating 6 - Okay. 3 out of 12 reviews" "
Rating 4 - Poor. 1 out of 12 reviews" "
Rating 2 - Terrible. 4 out of 12 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

8.0/10

Amenities

5.8/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Quiet, spacious, a little old. Fantastic bathroom
Stayed 2 nights in Sep 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended to anyone!
The property is good, but the service is probably the worst in Japan. My service experience in Japan is far superior to any country in the world. However, in this location, the staff are trained very poorly. We talked to managers and front office and no one seem to get it. Room has bugs and spiders! Unclean sheets and fungi in one pillow. After driving from Tokyo for almost 3 hours, we had to wait at the lobby for 40 minutes to check in. There is no decent restaurants nearby, very dark at night, each cottage is very far and unfriendly staff. The picture in the Hotels.com is deceptive! And no wifi or internet anywhere!!!
Stayed 1 night in Oct 2017

2/10 Terrible

Mark

Liked: Cleanliness, room comfort
Disliked: Staff & service
Misleading
This hotel listing is very misleading. Firstly, the photos was for a completely different property. If one used the photos as a guide, one would think that he/she was booking a place with an open-bath. This could have been simply rectified by having pictures on the room type listing. Yet there was none. One cannot shake the feeling that this was deliberate. So I booked the Excellent cottage thinking I was getting the Open air outdoor bath cottage. On top of that, I found out (at the reception) that I had to pay for using the hot spring in the cottage, heating and for pajamas. This was completely unacceptable for three reasons: 1. One would think that at a hotel in a hot spring resort, this should not be charged for. 2. Being a hotel, should pajamas not be basic amenity? 3. Who charges for heating?! Now, whilst I believe that these three items should be basic provisions, I accept that there may the rare occasion where a hotel would charge, but on those occasions, it should be clearly stated on the listing.

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
Cottage good if you want privacy
This hotel operates a number of other properties in the area. We stayed in one of their cottages about 3-4km away from the main hotel. While the hotel makes every effort to pick you up whenever required, we would still agree with previous reviews that having your own car is advisable, especially as there is a lot of sightseeing to be done in the area as well. Also one needs to buy food if making your own meals and that requires a trip into town. Without a car we recommend staying in the main part of the hotel, which also runs a shuttle into the station. The cottage itself offers privacy and was pleasant and well equipped. One of the beds was quite uncomfortable & we suggest that both mattresses may need updating.

2/10 Terrible

Verified traveller

Stayed 1 night in Aug 2019

2/10 Terrible

keisuke

Disliked: Cleanliness, property conditions & facilities, room comfort
ゴキブリとクモが、、、
内装や立地、エアコンなどの設備は良かったです。 ですが、ゴキブリ2匹、大きなクモ、入り口に虫の大群。山の中のコテージなので、仕方ないかとは思いましたが、ゆっくりできなかったことと、小さな子供もいるので、二度と泊まらないと思います。
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
ゆっくりできました
家族旅行で宿泊。フロントで地図を渡されるも、道に迷ってしまった。コテージは十分な大きさで満足。自炊ができるように調理器具は揃っているので、スーパーで買い出しして、夕飯を食べるのも良し。観光スポットのアクセスも近いので良かった。
Stayed 1 night in Mar 2019

10/10 Excellent

Naoki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

4/10 Poor

wako, 東京

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
広々としたコテージ
家の痛みと露天風呂の風呂桶の劣化がひどくて残念。清掃はまぁまぁ綺麗にしてあるが、、、料金の割に合っていない感じがする
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveller

全体的にキチンと掃除はされていてきれいだったが、古さは設備の古さは感じる。 周辺の観光にはとても便利な場所なのでアクセスは良い。 総合評価として普通なので、少し割高感はある。 Wifiがないのはかなり残念。もしWifiが整備されるなら次回も泊まってもいいかもしれない。
Stayed 1 night in Aug 2017