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"Very nice hotel located at the top of a hill in Ooty. Nicely appointed rooms with comfortable bedding. Staff was extremely friendly and provided good service. Hotel location makes it easy to walk down to main city area where lots restaurants are available. However, you can easily eat at the in house restaurant as well. There is a game room for kids to play. Afternoon tea in the garden was nice everyday between. 5-6pm. Only suggestion would be to add a swimming pool to property. "

"All good, very old property with less maintainence"

"Excellent location ambience and great staff"

"No Wi Fi, felt like a deserted place with nobody at all inside. The rooms need to be upgraded to match the rates! "

"Property is lovely but the rooms need upgrade. Excellent food!"

"I had a wonderful experience at this hotel from start to finish. The check-in process was smooth and the staff was extremely welcoming and professional. The room was spotless, spacious, and very comfortable. The bed was cozy, and everything from the linens to the bathroom amenities felt high quality. The location was perfect — close to restaurants and shops, yet still quiet and relaxing at night. Housekeeping did a great job, and I appreciated the attention to detail throughout the property. Overall, it was a stress-free and enjoyable stay. I would definitely come back and recommend this hotel to anyone looking for comfort, cleanliness, and excellent service. "

"Stinky Bathroom"

"I had booked this room for my father . When they reqched the hotel, the caretaker told him that no payment or booking had been received. After my dad showed the reciept and payment, the manager turned up about half an hour later . They told my father that a room wasn't available and asked my father for a 1000 Rs deposit for another room. My dad refused to pay any further sum, and informed them that if they did not arrange another room or refund the paid amount he would apporach the police . They were then made to wait another hour before another room was arranged ,which was of poor quality. We had paid for breakfast but nothing was arranged and no courtesy call or check by the owners of Nilgiri inn was done. This is a terrible experience for my Dad who's about 76 years old having to endure this fraud and torment especially from a so called trustable website like Hotel.com and booked through the proper means from UK. They "

"Cons. Washroom was terrible.. Iron water...yellow water Shower was not working.. Hot water was irregular.. they was charging extra for room heater and tea. Pros Good view..room was nice.."