COVID-19 restrictions.

See detailsOpens in new tab or window

Islamabad Serena Hotel

Photo gallery for Islamabad Serena Hotel

Featured image
Outdoor pool
Outdoor pool
Indoor spa bath
Terrace/patio

Overview of Islamabad Serena Hotel

Islamabad Serena Hotel

5 out of 5

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Free airport shuttle
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
Khayaban-e-Suharwardy G-5/1, Islamabad, Federal Capital Territory

Explore the area

  • Popular LocationMajlis-e-Shoora4 min drive
  • Popular LocationSupreme Court of Pakistan4 min drive
  • Popular LocationEmbassy of the United States of America11 min drive
  • AirportIslamabad (ISB-Islamabad Intl.)33 min drive

Choose dates to view prices

About this area

Islamabad

Islamabad Serena Hotel is located in Islamabad. Safa Gold Mall and Safa Gold Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Bari Imam Cave and Daman-e-Koh.

What's nearby

  • Majlis-e-Shoora - 4 min drive
  • Supreme Court of Pakistan - 4 min drive
  • Aiwan-e-Sadr - 5 min drive
  • Jinnah Sport Stadium - 5 min drive
  • Embassy of the United States of America - 11 min drive

Getting around

  • Islamabad (ISB-Islamabad Intl.) - 35 min drive

Restaurants

  • Zamana Restaurant — 1 min walk
  • Wild Rice — 1 min walk
  • Zamana - 5 min walk
  • The Cave - 3 min drive
  • Bar-B-Q Tonight - 4 min drive

About this property

Islamabad Serena Hotel

Luxury hotel with 5 restaurants and full-service spa
This hotel features 5 restaurants, a full-service spa and an outdoor pool. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking and a free airport shuttle. Additionally, a fitness centre, 2 coffee shops/cafés and a snack bar/deli are on-site. All 387 rooms offer free WiFi and free wired Internet, plus 24-hour room service and flat-screen TVs with satellite channels. Fridges, minibars and free newspapers are among the other amenities available to guests.
Islamabad Serena Hotel offers 387 forms of air-conditioned accommodation with minibars and a safe. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
Maisha Spa has 16 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • On-site parking available only on request
  • Free self-parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Free 24-hour return airport shuttle
  • Airport shuttle on request

Food and drink

  • Free buffet breakfast available daily 6:30 AM–10:30 AM
  • 5 restaurants and 2 coffee shops
  • Free daily reception
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Shopping

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Turndown service
  • Wedding services

Languages spoken

  • English

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre

Outdoors

  • BBQ grill(s)
  • Garden
  • Rooftop terrace

Spa

  • 16 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Thalassotherapy

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Wheelchair-accessible parking

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Free bottled water
  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - 5:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 15

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding; children may not be eligible for complimentary breakfast
Rollaway/extra beds are available for USD 36.54 per night.

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 36.54 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and on-site parking
This property accepts Visa, Mastercard, American Express, Union Pay, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

Reservations are required for massage services, spa treatments and private bath/onsen; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Islamabad Serena
Islamabad Serena Hotel Hotel
Islamabad Serena Hotel Islamabad
Islamabad Serena Hotel Hotel Islamabad

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 37 out of 65 reviews
5 - Excellent 57%
Rating 4 - Good. 19 out of 65 reviews
4 - Good 29%
Rating 3 - Okay. 2 out of 65 reviews
3 - Okay 3%
Rating 2 - Poor. 4 out of 65 reviews
2 - Poor 6%
Rating 1 - Terrible. 3 out of 65 reviews
1 - Terrible 5%

4.5/5

Cleanliness

4.4/5

Staff & service

4.6/5

Amenities

4.4/5

Property conditions & facilities

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front Desk is not aware from system of reservation but Mr Noman in reservation department help out of the box and accommodate guest and also explain to front desk staff for booking matters.
Stayed 1 night in Jul 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

2/5 Poor

Liked: Cleanliness, room comfort
Disliked: Staff & service
Serena is set in great settings but condition of the hotel has lot to desire for. Food is absolutely horrendous. Definitely not value for money
Stayed 1 night in Apr 2021

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great experience, they take care of everything properly. Keep up the good work !!
Stayed 1 night in Mar 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021