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Reviews of Fraser Place Puteri Harbour

4 out of 5
Fraser Place Puteri Harbour
Residensi & Hotel Marina, Persiaran Tanjung, Pengkalan Puteri, Iskandar Puteri, Johor

Reviews

8.8

Excellent

Rating 10 - Excellent. 119 out of 233 reviews" "
Rating 8 - Good. 87 out of 233 reviews" "
Rating 6 - Okay. 18 out of 233 reviews" "
Rating 4 - Poor. 4 out of 233 reviews" "
Rating 2 - Terrible. 5 out of 233 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Ng

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
1 bedroom delux seaview had mouldy stench. Affected our sleep for 1st night. Front desk Faris kindly helped to change my room. However, the bedsheet also had mouldy smell. Expected more from Fraser brand..overall was disappointed with my stay
Stayed 2 nights in Mar 2024
Response from AC on 14 Mar 2024
Dear Ng,We thank you for staying at Fraser Place Puteri Harbour and appreciate your time to provide us with your invaluable feedback concerning our services and facilities.We have shared the room cleanliness with our housekeeping team to keep up the work standards set by Fraser Place at all times.We do strive to deliver the best we could, and we do wish to welcome you again.Thank you.Yours SincerelyAlex ChewOperations Manager

10/10 Excellent

Tai Yong

Liked: Cleanliness, staff & service, property conditions & facilities
Nice environment, new and clean
Stayed 1 night in Mar 2024
Response from AC on 12 Mar 2024
Dear Tai Yong,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Thank you.Yours SincerelyAlex ChewOperations Manager

10/10 Excellent

Kuan Hock

Stayed 2 nights in Feb 2024
Response from AC on 29 Mar 2024
Dear Kuan Hock,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Thank you.Yours SincerelyAlex ChewOperations Manager

10/10 Excellent

Ernie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from AC on 23 Jan 2024
Dear Ernie,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Thank you.Yours SincerelyAlex ChewOperations Manager

10/10 Excellent

Abdul Ghani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, only shortcoming is the central aircon...can't seem to regulate the temperature...it is always too cold...@ 17 deg...
Stayed 1 night in Jan 2024
Response from AC on 23 Jan 2024
Dear Abdul Ghani, Firstly we would like to thank you for taking the time to advice of your recent stay at Fraser Place Puteri Harbour. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. We have taken note of the highlighted issue and will look into how we can improve in the individual area.We do strive to deliver the best we could, and we do wish to welcome you again.Thank you.Yours SincerelyAlex ChewOperations Manager

10/10 Excellent

Alfian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from AC on 15 Jan 2024
Dear Alfian,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Thank you.Yours SincerelyAlex ChewOperations Manager

6/10 Okay

Kee Chai

Travelled with family
Disliked: Amenities
Location around Puteri Harbour is quiet
Stayed 1 night in Dec 2023
Response from AC on 8 Jan 2024
Dear Kee Chai,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Thank you.Yours SincerelyAlex ChewOperations Manager

10/10 Excellent

Michael

Stayed 1 night in Dec 2023
Response from AC on 20 Dec 2023
Dear Michael,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Thank you.Yours SincerelyAlex ChewOperations Manager

8/10 Good

Nicole

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from AC on 15 Dec 2023
Dear Nicole,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Thank you.Yours SincerelyAlex ChewOperations Manager

10/10 Excellent

Zubeidaa

Stayed 1 night in Dec 2023
Response from AC on 20 Dec 2023
Dear Zubeidaa,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Thank you.Yours SincerelyAlex ChewOperations Manager

6/10 Okay

Malcolm

Travelled with family
Liked: Property conditions & facilities, room comfort
Clean & decent, but not worth the price paid.
Clean, relatively comfortable and neat, but has the feel of a cheap JB hotel room in overall. Bathroom finishes lack finesse and corners/drains/fittings feel worn out. The biggest issue was the persistent smell of cigarette smoke in the room. There is not much in the vicinity, so you would need to taxi out to main shopping/F&B areas.
Stayed 2 nights in Nov 2023
Response from AC on 8 Dec 2023
Dear Malcom, Firstly we would like to thank you for taking the time to advice of your recent stay at Fraser Place Puteri Harbour. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. We have taken note of the highlighted issues and will look into how we can improve in the individual areas.We do strive to deliver the best we could, and we do wish to welcome you again.Thank you.Yours SincerelyAlex ChewOperations Manager

10/10 Excellent

Kian Yong

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet place. Well maintained and clean. Staff are efficient and service oriented.
Stayed 3 nights in Nov 2023
Response from AC on 6 Dec 2023
Dear Kian Yong,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Thank you.Yours SincerelyAlex ChewOperations Manager

8/10 Good

Keh Chi

Stayed 1 night in Nov 2023
Response from AC on 20 Nov 2023
Dear Keh Chi,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Thank you.Yours SincerelyAlex ChewOperations Manager

8/10 Good

Wai Sum

Travelled with partner
Liked: Staff & service, property conditions & facilities
We received warm reception from the friendly staff. Romantic room decoration. Room is clean and tidy. Adjustable aircon temperature is a plus 👍 Unfortunately, the downside is that it’s a distance away from town area, and the safe is faulty 😅
Stayed 2 nights in Oct 2023
Response from AC on 2 Nov 2023
Dear Wai Sum,Thank you for taking the time to provide us with feedback on your recent stay. We are thrilled to hear that you enjoyed the warm reception from our staff and found your room's décor and cleanliness to your liking. Your comfort is our top priority, so we are pleased the adjustable air conditioning met your needs.We also sincerely apologize that the safe in your room was faulty. That is not up to our usual standards, and we will be sure to have maintenance thoroughly inspect it and all in-room safes immediately.We truly value your feedback, as it helps us to make the necessary improvements to enhance the overall guest experience. Thank you for choosing our establishment, and we look forward to the opportunity to welcome you back.Thank you.Yours SincerelyAlex ChewOperations Manager

8/10 Good

Welsey C

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just great
Well appointed, comfortable rooms. Great views.
Stayed 2 nights in Oct 2023
Response from AC on 24 Oct 2023
Dear Welsey C,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Thank you.Yours SincerelyAlex ChewOperations Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for families
Booked a room with living room space. Was travelling with 2 young kids, 4 years old & 2 months old. With the kitchen facilities, I was able to wash milk bottles etc. The place is clean & bed was comfortable to sleep in.
Stayed 5 nights in Oct 2023
Response from AC on 24 Oct 2023
Dear Anonymous,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Thank you.Yours SincerelyAlex ChewOperations Manager

2/10 Terrible

Mohammad Hafiz, Singapore

Travelled with family
Disliked: Staff & service, property conditions & facilities
My experience at Fraser Place Puteri Harbour in Iskandar Puteri, Johor, Malaysia, was far from satisfactory. I encountered several issues during my stay that left me disappointed. First and foremost, the air conditioning in our room was malfunctioning. We promptly called reception for assistance, and while two maintenance staff members came to address the issue, they only managed to fix the air conditioning in the common bedroom, neglecting the master bedroom entirely. This lack of thoroughness was quite frustrating. To compound matters, the shower in the master bedroom had a non-functioning water heater. Again, we called reception, and were assured that someone would come to resolve the issue. Regrettably, no one ever arrived to address this problem, leaving us without a functioning shower for the duration of our stay. On top of the room issues, the breakfast experience was equally disappointing. Despite having paid for breakfast, the queue to the breakfast area was so long that it extended all the way to the lift lobby. This resulted in an inconvenient and unsatisfying breakfast experience. In an effort to rectify these issues, I provided feedback to Expedia, and was told that the hotel manager, Khai, would follow up to address the problems with our room. Unfortunately, there was no follow-up whatsoever, which only added to my frustration. In light of these multiple disappointments, I cannot recommend Fraser Place Puteri Harbour to other travelers.
Response from AC on 2 Nov 2023
Dear Mohammad Hafiz,I sincerely apologize for the multiple issues you encountered during your recent stay with us at Fraser Place Puteri Harbour. Providing an excellent guest experience is our top priority, so I am very concerned to hear about the unsatisfactory service you received.I appreciate you taking the time to provide detailed feedback about the problems with the air conditioning and shower in your room. It is unacceptable that our maintenance team did not fully resolve these issues promptly. I will be retraining all engineering staff to ensure any room issues are thoroughly addressed in a timely manner moving forward.I also apologize that no one followed up regarding the Expedia feedback you submitted during your stay. As the Operations Manager, this matter should have been escalated to me, and I assure you I would have reached out promptly to discuss your experience. Please know that I am taking steps to improve our internal communication channels to prevent something like this from happening again.Regarding the long queue at breakfast, you are absolutely right that this resulted in an inconvenient dining experience. I will be adjusting our breakfast staffing to make sure there is ample capacity to serve all guests efficiently even during peak times.I understand these multiple disappointments likely impacted your overall perception of our property. However, I hope you will give us another chance to provide you with a five-star experience that meets your expectations.Thank you again for taking the time to share feedback. We appreciate the opportunity to improve. Please extend my sincere apologies and know that your comments are being used to make positive changes.Thank you.Yours SincerelyAlex ChewOperations Manager

6/10 Okay

Jeremiah

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
All is good. Except for the cabinet in the master bed room, silicone all broken feels like it’s going to fall on me any moment
Stayed 1 night in Oct 2023
Response from AC on 16 Oct 2023
Dear Jeremiah, Firstly we would like to thank you for taking the time to advice of your recent stay at Fraser Place Puteri Harbour. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. We have taken note of the highlighted issues and will look into how we can improve in the individual areas.We do strive to deliver the best we could, and we do wish to welcome you again.Thank you.Yours SincerelyAlex ChewOperations Manager

8/10 Good

Chia xin

Stayed 1 night in Jun 2023
Response from AC on 21 Sept 2023
Dear Chia xin,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Thank you.Yours SincerelyAlex ChewOperations Manager

6/10 Okay

Soo Fung

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Average clean
Stayed 1 night in Sep 2023
Response from AC on 12 Sept 2023
Dear Soo Fung,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Thank you.Yours SincerelyAlex ChewOperations Manager

8/10 Good

Paul

Stayed 1 night in Aug 2023
Response from AC on 17 Aug 2023
Dear Paul,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Thank you.Yours SincerelyAlex ChewOperations Manager

8/10 Good

Katarina

Stayed 6 nights in Jun 2023
Response from AC on 24 July 2023
Dear Katarina,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Thank you.Yours SincerelyAlex ChewOperations Manager

8/10 Good

Eileen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from AC on 21 June 2023
Dear Eileen,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Thank you.Yours SincerelyAlex ChewOperations Manager

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from AC on 14 June 2023
Dear Joanna,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Thank you.Yours SincerelyAlex ChewOperations Manager

10/10 Excellent

Craig

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel.
Stayed 2 nights in May 2023
Response from AC on 30 May 2023
Dear Craig,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Thank you.Yours SincerelyAlex ChewOperations Manager

8/10 Good

Shawn

Business traveller
Liked: Cleanliness, staff & service
Great place but it seems as maintenance is not keep up it is being let go because of low occupancy.
Stayed 3 nights in May 2023
Response from AC on 24 May 2023
Dear Shawn,Thank you for taking the time to share your feedback. We have taken note of the highlighted issue and will look into how we can improve in the individual area. We hope to welcome you back to our hotel very soon!Thank you.Yours SincerelyAlex ChewOperations Manager

10/10 Excellent

Alfred, West Kelowna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place with friendly people. Price is good.
Stayed 1 night in May 2023
Response from AC on 24 May 2023
Dear Alfred,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Thank you.Yours SincerelyAlex ChewOperations Manager

6/10 Okay

Shahrul

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lack of water pressure..
Stayed 1 night in May 2023
Response from AC on 15 May 2023
Dear Shahrul,Thank you for taking the time to share your feedback. We have taken note of the highlighted issue and will look into how we can improve in the individual area. We hope to welcome you back to our hotel very soon!Thank you.Yours SincerelyAlex ChewOperations Manager

10/10 Excellent

Nicole

Stayed 1 night in May 2023
Response from AC on 15 May 2023
Dear Nicole,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Thank you.Yours SincerelyAlex ChewOperations Manager

8/10 Good

Welsey C

Liked: Cleanliness, property conditions & facilities, room comfort
Good, comfortable stay
Was quite pleased with everything except that we did not get a higher floor
Stayed 2 nights in May 2023
Response from AC on 10 May 2023
Dear Welsey C,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Thank you.Yours SincerelyAlex ChewOperations Manager

10/10 Excellent

Ken

Stayed 2 nights in Mar 2023
Response from Alex on 22 Mar 2023
Dear Ken,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Thank you.Yours SincerelyAlex ChewOperations Manager

10/10 Excellent

Chee Hing

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent sea view 2 bedroom studio, fast check in & good service 👍👍
Stayed 2 nights in Mar 2023
Response from Alex on 17 Mar 2023
Dear Chee Hing,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Thank you.Yours SincerelyAlex ChewOperations Manager

8/10 Good

Geraldine

Travelled with family
Liked: Staff & service
The front desk staff service has been extraordinary despite the hotel is going through furnishing and breakfast was only so so . Overall the service is good but can be better with the room service and breakfast staff .
Stayed 1 night in Feb 2023
Response from Alex on 13 Feb 2023
Dear Geraldine,Thank you for taking the time to share your feedback. We have taken note of the highlighted issue and will look into how we can improve in the individual area. We hope to welcome you back to our hotel very soon!Thank you.Yours SincerelyAlex ChewOperations Manager

10/10 Excellent

Lee Peng

Stayed 1 night in Jan 2023
Response from Alex on 25 Jan 2023
Dear Lee Peng,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Thank you.Yours SincerelyAlex ChewOperations Manager

10/10 Excellent

jacob

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
really clean place, love the vibes of the place! welcoming staff
Response from AC on 6 Jan 2023
Dear jacob,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Thank you.Yours SincerelyAlex ChewOperations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel. We stayed here pre covid and since msia opened up and the rooms have been well maintained except for maybe the toilets can see some mould and stains. Love that there is a washing machine/dryer to do our laundry
Stayed 2 nights in Nov 2022
Response from Alex on 21 Nov 2022
Dear Anonymous,We thank you for staying at Fraser Place Puteri Harbour and appreciate your time to provide us with your invaluable feedback concerning our services and facilities.We have shared the room cleanliness with our housekeeping team to keep up the work standards set by Fraser Place at all times.We do strive to deliver the best we could, and we do wish to welcome you again.Thank you.Yours SincerelyAlex ChewOperations Manager

2/10 Terrible

Cher

Stayed 1 night in Oct 2022
Response from AC on 25 Oct 2022
Dear Cher,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Thank you.Yours SincerelyAlex ChewOperations Manager

10/10 Excellent

jess

Stayed 1 night in Oct 2022
Response from Alex Chew on 17 Oct 2022
Dear Jess,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Thank you.Yours SincerelyAlex ChewOperations Manager

10/10 Excellent

Mirza Khuraisa, Melaka

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice view
Stayed 1 night in Sep 2022
Response from AC on 19 Sept 2022
Dear Mirza Khuraisa,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Thank you.Yours SincerelyAlex ChewOperations Manager

8/10 Good

Scott

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Good standard hotel
Stayed 1 night in Sep 2022
Response from Alex on 9 Sept 2022
Dear Scott,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Thank you.Yours SincerelyAlex ChewOperations Manager

8/10 Good

Lim

Travelled with partner
Liked: Staff & service, amenities
Friendly and informative staff. Room needs some upkeeping. Overall a comfortable stay.
Stayed 1 night in Jul 2022
Response from Alex on 28 July 2022
Dear Lim, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Thank you. Yours Sincerely Alex Chew Operations Manager

10/10 Excellent

MOHAMAD DINIE BIN, PUNCAK ALAM

Stayed 1 night in Apr 2022

10/10 Excellent

Siew

Stayed 1 night in Apr 2022
Response from Alex Chew on 3 May 2022
Dear Siew, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Thank you. Yours Sincerely Alex Chew Operations Manager

6/10 Okay

Rohaini

Nothing fantastic but ok
First try..wanted to check out hard rock cafe.overall an okay stay.
Stayed 2 nights in Jan 2022
Response from AC on 19 Mar 2022
Dear Rohaini, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Thank you. Yours Sincerely Alex Chew Operations Manager

10/10 Excellent

Dato Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Everything is great and perfect. Best is they have Hard Rock Cafe below. The only bad about the hotel is the water heater. Have to wait 5-10 minutes then u get your hot water to shower. Call the frontdesk and thats what i been told when i waited long for the hot water shower. 15minutes later here comes the hot water
Stayed 1 night in Jan 2022
Response from Alex Chew on 17 Jan 2022
Dear Dato Adam, Thank you for taking the time to share your feedback. We have taken note of the highlighted issue and will look into how we can improve in the individual area. We hope to welcome you back to our hotel very soon! Thank you. Yours Sincerely Alex Chew Operations Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall stay was pleasant except that the room was not ready when I arrived. The check-in time was 2pm and I arrived at the hotel at 3pm. The room was only available at 3:45pm. I will be staying at the hotel again tomorrow and I hope this time the room will be ready when I arrived.
Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good
Overall good. Air conditioning too cold, settings changed but to no avail. Breakfast delivery timing need to improve.
Stayed 4 nights in Aug 2021
Response from Alex Chew on 18 Aug 2021
Dear Anonymous, Firstly we would like to thank you for taking the time to advice of your recent stay at Fraser Place Puteri Harbour. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. We will look into each issue that you have noted, in an attempt to correct and improve our service. We do strive to deliver the best we could, and we do wish to welcome you again. Thank you. Yours Sincerely Alex Chew Operations Manager

6/10 Okay

Dato Adam

Business traveller
Liked: Cleanliness, property conditions & facilities
Keep it up
Service & staff are very helpful and nice. But the room aircon need to be service. Complain about it n techician did came n look but whole night felt warm in the room even after i set it at 16c.
Stayed 1 night in Jul 2021
Response from Alex Chew on 30 July 2021
Dear Dato Adam, Firstly we would like to thank you for taking the time to advice of your recent stay at Fraser Place Puteri Harbour. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. We will look into the air conditional issue that you have noted, in an attempt to correct and improve it. We do strive to deliver the best we could, and we do wish to welcome you again. Thank you. Yours Sincerely Alex Chew Operations Manager

8/10 Good

Lai Yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021
Response from Alex Chew on 18 Mar 2021
Dear Lai Yee Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Yours Sincerely Alex Chew Operations Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice i like it i will come again..so beautiful place
Stayed 1 night in Mar 2021
Response from Alex Chew on 15 Mar 2021
Dear Anonymous, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Yours Sincerely Alex Chew Operations Manager