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Reviews of BCC Loch Ness Hostel

1 out of 5
BCC Loch Ness Hostel
Bearnock Country Centre, Glen Urquhart, Inverness, Scotland

Reviews

6.2
Rating 10 - Excellent. 23 out of 148 reviews" "
Rating 8 - Good. 33 out of 148 reviews" "
Rating 6 - Okay. 42 out of 148 reviews" "
Rating 4 - Poor. 28 out of 148 reviews" "
Rating 2 - Terrible. 22 out of 148 reviews" "

6.0/10

Cleanliness

6.2/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

6/10 Okay

Ian

Property is in need of a good spruce up. Broken door handles , and window locks. No towels are provided , stating it’s a hostel as a get out clause. Self check in / out. Was very quiet as a plus point … Sadly over priced for the offerings
Stayed 1 night in May 2024

10/10 Excellent

Wang

Liked: Cleanliness, staff & service, property conditions & facilities
The room is very nice!
Stayed 1 night in May 2024

8/10 Good

JOHN

Stayed 1 night in Sep 2023

2/10 Terrible

JHON

Stayed 1 night in Sep 2023

8/10 Good

Skand

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice place to stay for a couple of days.
Stayed 4 nights in Aug 2023

6/10 Okay

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Kitchen large, well equipped and clean. Room very clean, mattress not very comfortable, you could feel the springs, not enough padding in the mattress. Bedding clean and fresh.
Stayed 5 nights in Jul 2023

4/10 Poor

Gheorghe-Robert

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The area it is nice but the accomodation very poor. It has a communal kitchen and dinning area but everywhere is dirty. The washing liquid finished, no toilet roll in the comun bathrooms. No towels or shower gel provided. We won't go there again
Stayed 3 nights in Jul 2023

4/10 Poor

Samantha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The area behind the loo was disgusting, the floors left a lot to be desired. The dining and cooking facility looked like it was once ok, but now needs a complete overhaul. One of the cupboard doors was hanging off? The cooker and backsplash were disgusting. The ay area has to be the most dangerous thing ive ever seen! A full size, old spade was left lay around along with wood and other building materiels! All around the grounds were littered with building materials on pallets or just lay around. The out door furniture had broken arms and rotten wood! Never again!
Stayed 4 nights in Jul 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Think twice before booking
Quite disappointed by the booking. To start with as per booking towels were supposed to be provided but to our horror there were no amenities in the room. We stayed in Room 3 - the room heater was not working. - the shower drain was clogged. - the shower pipe was covered with mould and dirt - the bed lamp was not working. Luckily we took a towel which saved 3 of us. The common area was clean and we spent much of our time there. The kitchen was fully equipped but while cooking the smoke alarm used to get activated as the hood was not working and just because everyone was using it the bins were overflowing with rubbish.
Stayed 2 nights in Jul 2023

2/10 Terrible

princy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plenty of insects,only ice cold water to shower,heater not working,awake allnight to catch spiders and insects,room and bathrooms are very dirty.
Stayed 1 night in Jul 2023

6/10 Okay

Matthew

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in May 2023

8/10 Good

Badal

Liked: Cleanliness, staff & service
Property location is excellent. Kitchen is fully equipped but make sure to bring your food, there is no grocery store near by.
Stayed 1 night in May 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly helpful staff. Great budget accommodation, conveniently located for everything in the vicinity of the north-western banks of Loch Ness!
Stayed 1 night in May 2023

2/10 Terrible

Stephen

Stayed 1 night in Apr 2023

4/10 Poor

Egidijus

Travelled with family
Disliked: Cleanliness, staff & service
After we left the hostel, we decided to book it again for one more night. When we arrived in the evening, the room hasn't been cleaned, even the trash has not been taken out. The beds were not made, sheets not washed. The room was left unlocked for the whole day, so we aren't even sure if nobody has been in there during the day.
Stayed 1 night in Aug 2022

8/10 Good

Suzanne

Stayed 3 nights in Aug 2022

10/10 Excellent

Jennifer

Stayed 1 night in Jul 2022

6/10 Okay

Jorge

Stayed 1 night in Jul 2022

4/10 Poor

Alwin

Stayed 1 night in May 2022

8/10 Good

Richard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall
Stayed 2 nights in Oct 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no staff working here. No response to any of our phone calls or messages. The place was dirty with dead bugs on our bed and floor. It is very run down. The beds and bedding were awful. False advertising because the room we booked should have had a fridge, Microwave, TV and it didn't. We left after the first night and are still waiting for a refund for the remaining nights.
Stayed 4 nights in Aug 2021

2/10 Terrible

Dean

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness
Pretty run down
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
WiFi didn't work ,heaters didn't work ,TV didn't work ,beds very comfortable but wouldn't come again ,spoke with few other guests not happy at all ,couple was booked in for 4nights next door so disappointed thy left after one night 😢
Stayed 1 night in Aug 2021

6/10 Okay

Norbert

Stayed 3 nights in Aug 2021

6/10 Okay

Jithesh

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic in every sense
Very basic amenities in the middle of no where. Requires self catering as no shops nearby.
Stayed 1 night in Jul 2021

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best staff
The accommodation was clean and comfortable. What really made our stay was the staff who are friendly, helpful and always welcoming.
Stayed 7 nights in Jul 2021

4/10 Poor

Olejarczuk

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2021

8/10 Good

Duncan

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Amazing, until you have someone staying next door.
On our first night here we thought we'd stumbled into heaven. Cheap as chips, great sized room and bathroom, nice and quiet, lovely common area and amenities. On the second night we realised the room next to ours had been empty at first, as this time you could hear absolutely everything its occupants said and did (or screamed and thumped). Both our polite and less polite requests for quiet were declined, so we resorted to dragging our mattresses through to the bathroom and sleeping there instead. On the plus side, it's great that the bathroom can fit two mattresses in it.
Stayed 2 nights in Aug 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
i was pleased with my stay at the hostle it is clean and thw facilities were good i would stay there again no issues.
Stayed 3 nights in Oct 2019

6/10 Okay

Dk

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Its an alone property, but no food restaurants near by. No receptionist to guide, heater wasnt working effectively
Stayed 2 nights in Oct 2019

8/10 Good

Lajos

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

4/10 Poor

Fiona

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It rained a bit, but we expected that. It would have been helpful if it had stated on your website that it’s byo towels!! The only other thing I would suggest is that they put some type of vanity unit in the wonderful huge bathroom, so that there is some counter space to put personal items.
Stayed 2 nights in Sep 2019

10/10 Excellent

Barunka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities
Clean and comfortable. Beautiful area and very friendly staff. As it is a hostel you must bring everything you could need yourself (toiletries, food etc). Not a problem for me as I was prepared for that, but let this be a word to the wise.
Stayed 1 night in Aug 2019

6/10 Okay

Liviu Gabriel

Disliked: Staff & service
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the highlander (House) where i stayed was lovely..the only things was no towels......also ....very peaceful and excellent kitchen facilities..
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing, cut short our holiday as accommodation smelt of urine
Stayed 4 nights in Aug 2019

10/10 Excellent

Muhammad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and economic accommodation for the family
It's was good overall but need some more cleaning in the kitchen and bedding. But customer service was very pleasant, direction to the place it was fantastic with Google map.
Stayed 2 nights in Jul 2019

10/10 Excellent

Reshu, Orlando

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect, between the mountains and peaceful. 1.5 hour drive to Eilean Donan Castle and 2.5 hours drive to isle of Skye. Huge kitchen and ample space to dine. Rooms were good and clean. It’s a hostel so you expected to bring your own towels else you pay a pound for one towel. There shd be mats in the bathroom.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything most of all how clean it was plenty of room just great
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
We booked the BCC Loch Ness because we were working around the Inverness area so, location, other than it’s proximity to our venues wasn’t massively important. We booked because it was less than £100 for a two night weekend stay in July. It’s not a prime position but if you’re walking or passing through we imagine it would be fine. The rooms are pleasant, no issues with cleanliness or quality for the price. It is a hostel, so it’s communal living-many people coming and going at all different times-some friendlier than others but that didn’t bother us as we were there to sleep not to commune. One thing to note, the WiFi is included, it’s free and fast but only available in the main communal area not the rooms as was kind of implied when booking. Our room had a TV and freeview box-we noticed it had the wrong remote but didn’t try to change it for the reason below. We didn’t have a problem with parking but it did fill up quickly. The main and only issue we had was the service. It states you have to call before you arrive as reception isn’t always manned. Just be aware that you are ringing the number of Scotland’s worst receptionist and the rudest that we personally have EVER come across. If you are new to the BCC then forget it. We’re easy going and polite but after a while of being spoken to like idiots we finally pulled him up on his attitude and HE hung up! If you’re someone who worries about making phone calls, he’s your worst nightmare. He made us dread our arrival.
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The property was very nice. The kitchen was great. The beds were awful though. Spring beds and you could feel everyone. We had 5 people and each bed was exactly the same. We all got horrible sleep.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful spot. Hagrids house was pretty cool. Hostel rooms are good size.
Stayed 4 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
I liked the room, but it was a far walk from town. It would be nice if the property would post information such as a mile or 5 miles from town or another landmark. Then a person would have a better idea about how to get there or maybe book a room at another location. Towels are an additional charge and there was no wi-fi for some reason. Overall it was a nice, quiet property but just a bit far out.
Stayed 1 night in Jun 2019

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, great value
Great little accommodation plot with shared facilities for cooking and dining. Stones throw from Loch Ness and local shops. Only thing it was missing was better WiFi in the room and laundry facilities and it would have been perfect instead of just great.
Stayed 1 night in Jul 2018