Outdoor banquet area

Reviews of Sheraton Grand Palace Indore

5 out of 5
Sheraton Grand Palace Indore
Omaxe City 1, Bypass Road, Mayakhedi, Indore, Madhya Pradesh

Reviews

9.2

Wonderful

Rating 10 - Excellent. 23 out of 31 reviews" "
Rating 8 - Good. 5 out of 31 reviews" "
Rating 6 - Okay. 2 out of 31 reviews" "
Rating 4 - Poor. 0 out of 31 reviews" "
Rating 2 - Terrible. 1 out of 31 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Rajnikant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are excellent and very helpful. The only issue we had was the air conditioning stopped working most nights. So had to wake up to reset the AC.
Stayed 4 nights in Apr 2024
Response from Ananya Paul on 11 Apr 2024
Dear Guest, Greetings from Sheraton Grand Palace Indore!Thank you for taking the time to share your review. We are delighted to know that you enjoyed our hospitality and services. Our team is humbled by your kind words of appreciation. At the outset, please let me extend my sincere apologies for the obvious inconvenience we have caused you. I do hope that this unpleasant experience will not diminish your opinion about Sheraton and The team at Sheraton Grand Palace Indore joins me in thanking you for choosing to stay with us and we look forward to your return soon...We request you to follow our social media channels for more information on ongoing and upcoming offers. Hope to see you again soon.Best Regards,Ananya PaulMarketing Executive

10/10 Excellent

Ritesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent. The food was of great quality and taste.
Stayed 3 nights in Mar 2024
Response from Chitranshi Modi on 1 Apr 2024
Dear Guest, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us. It was a pleasure hosting you, and we truly appreciate your positive review. We hope to have the opportunity to welcome you back again soon!

8/10 Good

Prakash

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a good place to stay. Staff is very friendly. Little away from the city center but not far.
Stayed 2 nights in Mar 2024
Response from Chitranshi Modi on 27 Mar 2024
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us. It was a pleasure hosting you, and we truly appreciate your positive review. We hope to have the opportunity to welcome you back again soon!

10/10 Excellent

Vinay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall excellence Bar tender is really helpful
Stayed 1 night in Mar 2024
Response from Chitranshi Modi on 27 Mar 2024
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us. It was a pleasure hosting you, and we truly appreciate your positive review. We hope to have the opportunity to welcome you back again soon!

10/10 Excellent

PRANATI, bangalore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent its good place to relax ..rooms are good..they gave a upgradation to suite room...enjoying it..
Stayed 1 night in Feb 2024
Response from Chitranshi Modi on 27 Mar 2024
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us. It was a pleasure hosting you, and we truly appreciate your positive review. We hope to have the opportunity to welcome you back again soon!

8/10 Good

RATNA PRASAD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay
Stayed 2 nights in Jan 2024

10/10 Excellent

Pritpal

Travelled with family
Liked: Staff & service, amenities
Stayed 2 nights in Dec 2023

10/10 Excellent

Rajiv Ramesh

Stayed 4 nights in Dec 2023

8/10 Good

namrata

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Abhinav

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Stay !! Hospitality is the best.
Stayed 1 night in Nov 2023
Response from Shivani Singh on 24 Nov 2023
Dear Abhinav,Greetings from Sheraton Grand Palace Indore! Thank you for sharing your lovely feedback following your recent stay at The Sheraton Grand Palace Indore.

10/10 Excellent

Shalima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

RajendraPrasad

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Avoid this hotel is best option
Please avoid this hotel not at all safe to stay in hotel food you will get hair and fungus food will supply no response from hotel,and the General Manager will consume toboco in front of customers or family it is far from city no cab will be available or if emergency you will struck be careful
Stayed 1 night in Oct 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very impressed overall with the Sheraton Grand Indore. I felt like an honored guest the entire time I was there and I found the staff exceedingly helpful, the food was delcious and the room was immaculate. Saliim in the dining room was greatly concerned that everything was ok for me and he really is an extraordinary person all the way around, a true professional and genuinely nice person. Sanchin at the front door was always nice and pleasant, as was the entire staff.
Stayed 3 nights in Oct 2023
Response from Shivani Singh on 14 Nov 2023
Dear Team,Greetings from Sheraton Grand Palace Indore!Thank you for your heartfelt review of your stay at Sheraton Grand Palace Indore! We're thrilled to have provided you with an exceptional experience. Salim and Sachin, along with our entire team, are grateful for your kind words. It was our pleasure to make your stay special, and we look forward to the pleasure of hosting you again soon.

6/10 Okay

Amit

Travelled with group
Disliked: Staff & service
Hotel complex is huge but no clear signs marking hotel lobby. Room was ordinary cannot complain. Room service and staff were primarily appeared untrained and lacking basic information. When called for food in room they could not comprehend idea of charging to room, instead asking for cash given order was getting placed in late night . When informed front desk they acknowledge but seems to lack control over things. Breakfast buffet was good and vegetarian only.
Stayed 1 night in Oct 2023
Response from Shivani Singh on 19 Oct 2023
Dear Amit,Greetings from Sheraton Grand Palace Indore!We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We have noted your concerns and will address them to ensure a more seamless experience for our guests in the future. We are pleased to hear you enjoyed our breakfast buffet. Your comments will help us improve our service. Thank you for choosing our hotel.

10/10 Excellent

Rajgopal

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Sep 2023
Response from Shivani on 27 Sept 2023
Dear Guest,Greetings from Sheraton Grand Palace Indore!Thank You for sharing the review.

10/10 Excellent

Shikha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was pleasing experience stay. Also the décor requirements were completed.
Stayed 1 night in May 2023
Response from Sheraton Grand Palace Indore on 9 June 2023
Dear Shikha,Thank you for sharing your lovely feedback following your recent stay at The Sheraton Grand Palace Indore.

10/10 Excellent

Shonit

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service from all staff.
Stayed 3 nights in May 2023
Response from Sheraton Grand Palace Indore on 8 May 2023
Dear Guest, Thank you for staying with us and taking the time to leave a review! We're thrilled to hear that you loved your experience at Sheraton Grand Palace Indore. Making your stay a memorable experience is what we strive to do and what keeps us going. Our hotel aims to deliver a completely unique experience, and we are delighted that we were able to do so. Your words motivate our team members to keep performing at their best, so we sincerely thank you for making our day by leaving this review! We hope to see you again at our hotel in the near future. Stay safe!

10/10 Excellent

Vinay

Travelled with family
Liked: Cleanliness, staff & service, amenities
Superb property
Stayed 1 night in Apr 2023
Response from Sheraton Grand Palace Indore on 8 May 2023
Dear Guest, Thank you for staying with us and taking the time to leave a review! We're thrilled to hear that you loved your experience at Sheraton Grand Palace Indore. Making your stay a memorable experience is what we strive to do and what keeps us going. Our hotel aims to deliver a completely unique experience, and we are delighted that we were able to do so. Your words motivate our team members to keep performing at their best, so we sincerely thank you for making our day by leaving this review! We hope to see you again at our hotel in the near future. Stay safe!

6/10 Okay

Harish k

Stayed 4 nights in Oct 2022

10/10 Excellent

MAYUR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay & good restaurant
Stayed 4 nights in Oct 2022

10/10 Excellent

Jiger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean room. Service was exceptional. Food Quality is very good.
Stayed 1 night in Aug 2022

10/10 Excellent

Constantin

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
realy frendl
Stayed 2 nights in Apr 2022
Response from Neelanshi Khare on 14 Apr 2022
Dear Guest, Thank you for taking out time to share your feedback. I am glad to read that you had a wonderful time at our hotel. Positive feedback from our guests is what keeps us motivated to give our best. Looking forward to seeing you again with yet another memorable experience.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Ashish

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Food and great hospitality.
Second time stay at the property. Excellent and one of the biggest spread of food even when the occupancy is not much. I travel 15 days a month but I have never seen such a warm and curtious staff. The always seem to be concerned about the guest comfort and preferance. Only flip side can be that it is a veg hotel so for non vegetarians it can be not great option and it bit far from city( about 8 Km but you can always travel a bit for a great experience.
Stayed 2 nights in Oct 2021
Response from Neelanshi Khare on 11 Dec 2021
Dear Guest, Thank you for taking out time to share your feedback. I am glad to read that you had a wonderful time at our hotel. Positive feedback from our guests is what keeps us motivated to give our best. Looking forward to seeing you again with yet another memorable experience.

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It's a nice place to stay
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2021

10/10 Excellent

yash, Gwalior

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food and good hotel. However there was a glitch in information not flown from expedia to hotel but later it got resolved
Stayed 1 night in Jan 2021

10/10 Excellent

Murtuza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel. Had a great time.
Stayed 11 nights in Sep 2018
Response from Ashish Tiwari on 4 Oct 2018
Dear Murtuza, Namaste !! Thank you for taking out time to share the valuable feedback of your stay at The Grand Bhagwati Palace, Indore. We delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had an enjoyable stay which in itself is the biggest recognition for all the efforts we put in. I have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home in Indore.

10/10 Excellent

Thomas

Liked: Staff & service
Stayed 1 night in Sep 2023

8/10 Good

Poul

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Godt forretningshotel, 100% veg.
Dejligt hotel med gode komfortable værelser. Meget serviceminded personale. God spa og massage afdeling. Alt fremstår velholdt og rent. 100% veg. skal man vide 😁. Ligger meget for sig selv og ikke muligt at gå til byen, men dejlig roligt.
Stayed 3 nights in Apr 2023