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Reviews of Motel 6 Indio, CA - Palm Springs

2 out of 5
Motel 6 Indio, CA - Palm Springs
82195 Indio Boulevard, Indio, CA

Reviews

6.4
Rating 10 - Excellent. 274 out of 1000 reviews" "
Rating 8 - Good. 200 out of 1000 reviews" "
Rating 6 - Okay. 183 out of 1000 reviews" "
Rating 4 - Poor. 124 out of 1000 reviews" "
Rating 2 - Terrible. 219 out of 1000 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Taylor

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 4 nights in Apr 2024

10/10 Excellent

Yvette

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Everything was good until we found a roach crawling in our room.
Stayed 3 nights in Apr 2024

2/10 Terrible

Michele

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was absolutely disgusting had cockroaches coming from the ceiling and from behind the toilet.There was no hot water no heater or A/C when asked to move rooms they said none available but on here they had 3 rooms left! Oh and no blankets no pillow but 1 towels and blankets they never had them to gives what we needed.Worse experience
Stayed 4 nights in Apr 2024

2/10 Terrible

Peter

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have never been treated so disrespectfully by the office management. I was there to attend Coachella and booked through Expedia. Unfortunately most of the options were already booked. Nevertheless, I expected better service. We were given a room close to the office. After the first day of Coachella, we returned to the motel surrounded by police. Apparently one of the guests had stolen merchandise and the officers needed to break down the door at the room next to ours to try to apprehend the criminals. Unfortunately our room key did not work and I had to retreave a replacement key as all the drama unfolded around us. Aside from that incident, since the property is next to train tracks, it was extremely challenging to sleep through the night. To make matters even worse, the motel charged me twice (on my credit card) at a rate of $697/night for a single bed room. I told the office manager that Expedia had quoted and confirmed the total cost at $848 total for all 3 nights. She responded that she arbitrarily decided to raise the room rate higher than Expedia’s contracted rate and this was permissible at her discretion, given the high demand. I contacted Expedia and they said she was not permitted to do that and I would have to challenge the charges with my credit card company. I was shocked at this kind of clearly fraudulent and illegal activity. Each time I called the motel 6 office and asked for the manager, she would not come to the phone for at least 15-20
Stayed 3 nights in Apr 2024

2/10 Terrible

Michael

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no light in the bathroom the shower door didn't close the tv didn't work. Definitely won't stay here again.
Stayed 1 night in Apr 2024

8/10 Good

Sony

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Tommie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Daniel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worse motel 6 I have seeing and stay at I would like a refund. The room was very old and the main door was slightly side so we had an air flow. The restroom was very dirty and the floor as well. Wouldn’t recommend or return it overall.
Stayed 1 night in Apr 2024

4/10 Poor

GERMANI

Business traveller
Disliked: Staff & service, property conditions & facilities
They had hot water and charged me $144. Upon check in should’ve mentioned it to customers. I found out after running the water, seen it wasn’t getting hot. I was told I’ll be given a discount never did. The hot water came on the next morning at 6am. I checked out at 7am
Stayed 1 night in Apr 2024

2/10 Terrible

Zachary

Disliked: Cleanliness, staff & service, property conditions & facilities
Stolen phone, phone chargers 3x. Rude staff, uncomfortable location . Shower leaked al over bathroom. Requesting money back
Stayed 1 night in Apr 2024
Response from Managment on 20 Apr 2024
Good afternoon Zachary. we apologize for your experience with us at Motel 6. we are working profusely to resolve your issue. we hope you can give us another try to reconciliate your stay.

6/10 Okay

Veronica

Travelled with family
Liked: Staff & service
Laundry facility i did like but it had a closing time
Stayed 1 night in Apr 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 26 Apr 2024
Hi George,Thank you for the perfect rating!Lilith#Team6

8/10 Good

praiwarin

All good
Stayed 3 nights in Apr 2024
Response from Brand Experience Team on 24 Apr 2024
Hi Traveler,Thank you for positively rating your stay!!Maz K.#Team6

6/10 Okay

Juanita

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is on a main highway and it is so loud!! I think a train also passes right in front and makes the room shake!! The bathroom was a bit dirty it had an old contact lense stuck to the wall from the previous guests and the sink bowl was dirty as well.
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 24 Apr 2024
Hi Juanita,Thanks for your review, we really appreciate the support. Maz K.#Team6

10/10 Excellent

Jennifer S

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
PROPERTY MANAGEMENT WAS SO ACCOMMODATING AND NICE LOVE THERE CUSTOMER SERVICE
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 24 Apr 2024
Hi Jennifer S,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

4/10 Poor

Pamela

Travelled with pets
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The door of the room was partially open on the bottom because of warping i guess, when I arrived my room was dirty bed was a mess so the too they reserved for me had never be cleaned from the last stay so they gave me a different room. No heater in my room, I was cold most time there.
Stayed 8 nights in Mar 2024
Response from Brand Experience Team on 24 Apr 2024
Hi Pamela,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

4/10 Poor

Rebecca

Disliked: Staff & service, amenities, property conditions & facilities
Initially I had trouble opening the room door. I eventually got in and dropped off my bags. I went to dinner and when I returned could not get back in. I went to the front desk and the woman told me to go back and try pulling up on the handle. I did this and still could not get in so I returned to the front desk. This time the employee walked me to the room to help. She was not able to get in either so she broke-in through the window. I told her I felt unsafe because of how easy it was to break-in. She locked and screwed-down the window for me. I learned that they had previous problems with that door. They should have fixed it before renting out the room. The woman should have helped me the first time I went to the front desk. I am a 63 year-old-woman, carrying packages, who had to walk up the stairs, down the stairs, up the stairs, down the stairs and back up again to get into the room. The room was inexpensive. You get what you pay for.
Stayed 1 night in Apr 2024
Response from Nancy Y. on 17 Apr 2024
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

10/10 Excellent

Tommie

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is professional
Stayed 1 night in Mar 2024
Response from Nancy Y. on 17 Apr 2024
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

6/10 Okay

Luis

Liked: Property conditions & facilities
No breakfast available
Stayed 1 night in Apr 2024
Response from Nancy Y. on 17 Apr 2024
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

10/10 Excellent

Glenn, Salem

Stayed 1 night in Mar 2024

8/10 Good

OMAR

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
N.A
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 12 Apr 2024
Hi Omar,Thank you for positively rating your stay!Lilith#Team6

2/10 Terrible

Cecilia

Stayed 1 night in Mar 2024
Response from Brand Experience Team on 26 Apr 2024
Hi Cecilia,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

2/10 Terrible

Rodd

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in time was 3:00. I arrived at 5:30 and was told my reserved room was not ready but i could be assigned s different room. That room was not clean, smelled like cigarettes and the door looked like it had recently been broken into. When i told the clerk the room was unacceptable, she told me to come back in an hour for a different room. After I returned 15 minutes later and asked for a refund, i was told they had a room for me. The room, while clean had no hot water at the sink or shower. Tenant next door had a barking dog and the neighborhood was noisy and felt unsavory.
Stayed 1 night in Mar 2024
Response from Managment on 24 Mar 2024
Thank you for taking time out of your busy schedule to give us a review, we do apologize for the inconvenience and the experience you had with us. We are going to look into the situation.

6/10 Okay

Zandra

Travelled with partner
Liked: Cleanliness, staff & service
Room was clean, but it’s not in a great neighborhood.
Stayed 1 night in Mar 2024
Response from Managment on 24 Mar 2024
Thank you for taking time out of your busy schedule to give us a feedback, we apologize for the inconvenience.

8/10 Good

Michael

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Property was not clean
Stayed 3 nights in Mar 2024
Response from Managment on 24 Mar 2024
Thank you for taking time out of your busy schedule to give feedback we apologize for the inconvenience. we will look into the matter.

4/10 Poor

Srinivas

Disliked: Property conditions & facilities
Got a smoking room when I requested non-smoking on my reservation
Stayed 1 night in Mar 2024
Response from Managment on 24 Mar 2024
Thank you for taking time out of your busy schedule to on giving us feedback, we apologize for the inconvenience.

2/10 Terrible

Margie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There’s a lot of cockroaches , the floor is dirty , sticky
Stayed 1 night in Mar 2024
Response from Managment on 24 Mar 2024
Thank you for taking time out of your busy schedule to give us a review, we apologize for the inconvenience, we will look into this matter.

8/10 Good

Sue

It was clean
Stayed 1 night in Mar 2024
Response from Managment on 24 Mar 2024
Thank you for taking time out of your busy schedule to give us a review, we appreciate your business and hope to see you again.

4/10 Poor

Mitchell

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Managment on 24 Mar 2024
Thank you for taking time out of your busy schedule to giving us a review, we apologize for the inconvenience.

6/10 Okay

cynthia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
It was a cheap place to stay. It had very old towels and linen. Train noise woke my husband
Stayed 2 nights in Mar 2024
Response from Nancy Y. on 19 Mar 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Okay

Loman

Travelled with family
Liked: Cleanliness
Checking in was through a bulletproof window which immediately made me feel unsafe in the area. The door locks apparently have issues with sticking and there is a specific way that they had to be opened. This was not passed on to me during check in. The heater didn’t work. There was only freezing cold air blowing into the room. The thermostat didn’t work either. The temperature of the air never changed. We turned everything off and luckily were satisfied with the ambient temperature in the room.
Stayed 1 night in Mar 2024
Response from Nancy Y. on 19 Mar 2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

2/10 Terrible

Mdmynul

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Managment on 24 Mar 2024
Thank you for taking time out of your busy schedule to give us a review. we apologize for the inconvenience.

4/10 Poor

Melanie

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms smell so much like smoke. I saw a bug first thing when I opened the door. It just needs to be cleaned and they need to be non smoking
Stayed 2 nights in Mar 2024
Response from Nancy Y. on 19 Mar 2024
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 21 Mar 2024
Hi Elizabeth,Thank you for positively rating your stay!Lilith#Team6

6/10 Okay

Gillian

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 21 Mar 2024
Hi GillianThanks for your review, we really appreciate the support. Lilith#Team6

4/10 Poor

Jorvani

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I received a used room not cleaned for us: beds undone, dirty towels in the bathroom floor, empty beer cans. They provided another room but didn’t even say sorry about it.
Stayed 1 night in Mar 2024
Response from Nancy Y. on 19 Mar 2024
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

4/10 Poor

Brady

Travelled with family
Disliked: Amenities, property conditions & facilities
The staff at the front desk did not could not find my reservation. And then we had a failure to communicate and they only booked me for one night when I had to previously booked. So when I'm at a function I get a call from the hotel that I was supposed to be out of my room.
Stayed 2 nights in Mar 2024
Response from Nancy Y. on 19 Mar 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Victor

Business traveller
Liked: Cleanliness
Service was excellent!!!
Stayed 1 night in Feb 2024
Response from Nancy Y. on 19 Mar 2024
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

8/10 Good

Roland

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It's a bare bones hotel. Be prepared for the train that's near by.
Stayed 2 nights in Mar 2024
Response from Nancy Y. on 19 Mar 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and room was very clean
Stayed 2 nights in Mar 2024
Response from Nancy Y. on 19 Mar 2024
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

4/10 Poor

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Managment on 24 Mar 2024
Thank you for taking time out of your busy schedule to giving us a review, we apologize for the inconvenience.

2/10 Terrible

Sandie

Stayed 1 night in Mar 2024

10/10 Excellent

jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything every the girl upfront
Stayed 1 night in Feb 2024

2/10 Terrible

Juana

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Our room was filthy and had roaches. The other room had bed bugs and my brother had bites all over his body and was unable to sleep the whole night. I will never stay in this hotel again. Restrooms are dirty showers full of mold.
Stayed 1 night in Mar 2024
Response from Managment on 5 Mar 2024
Thank you for taking time for your feedback I do apologize for the inconvenience. We are taking care of the situation.

4/10 Poor

Jeff

That place stunk of cigarettes and bad decisions
Stayed 1 night in Mar 2024
Response from Managment on 5 Mar 2024
Thank you for taking time and giving us your feedback. We apologize for the inconvenience. We are taking care of the situation.

10/10 Excellent

Alejandra

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Great spot for the price .. staff was great.
Stayed 1 night in Jan 2024
Response from Managment on 5 Mar 2024
Thank you for your feedback We appreciate your business We are happy to hear you enjoyed your stay.

10/10 Excellent

jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was great, even the lady at front Maribel, she made it so easy for me to check in,
Stayed 1 night in Feb 2024
Response from Managment on 5 Mar 2024
Thank you for taking time for your feedback We appreciate your business We hope to see you again soon.

4/10 Poor

Erika

Disliked: Cleanliness, staff & service
Stayed 6 nights in Feb 2024
Response from Managment on 5 Mar 2024
Thank you for your feedback. We appreciate your business

4/10 Poor

Robin

Cheapest place to stay in town but barely worth it. No heat or cooking control, it enough blankets and when I requested another one they said ok and never gave me one. Roach in room, super sparse and old room. Bed was fine. Best thing was that it was actually pretty quiet. Key didn’t work when I came in late second night but they took care of it at desk. Still pretty annoying.
Stayed 2 nights in Feb 2024
Response from Managment on 5 Mar 2024
Thank You for taking time for your feedback. We apologize for the inconvenience. We appreciate your business and hope to see you again soon.

10/10 Excellent

Jessica

Travelled with partner
Liked: Amenities
No issues
Stayed 1 night in Feb 2024
Response from Managment on 5 Mar 2024
Thank you for your feedback. We appreciate your business and hope to see you again soon