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Reviews of SpringHill Suites by Marriott Indianapolis Fishers

2.5 out of 5
SpringHill Suites by Marriott Indianapolis Fishers
9698 Hague Rd, Fishers, IN

Reviews

8.8

Excellent

Rating 10 - Excellent. 589 out of 1002 reviews" "
Rating 8 - Good. 285 out of 1002 reviews" "
Rating 6 - Okay. 68 out of 1002 reviews" "
Rating 4 - Poor. 36 out of 1002 reviews" "
Rating 2 - Terrible. 24 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Fernanda, Portage

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Apr 2024
Response from Hotel Staff on 28 Apr 2024
Thank you Fernanda, we are so glad that you found the hotel to be very clean. We hope to see you again.

8/10 Good

Constance

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were very comfortable and seating area in the room was nice. It allowed the 3 of us to spread out. The hotel was easy to get to and we were able to park close to the door. The only problem we had was when we came and then when we were checking out, there was no one at the front desk. There was a sign that said they were helping other customers when we arrive. By the time we unpacked the car someone showed up. When we were checking out, I waited for about 5 minutes and finally just left my key cards on the desk because no one was there. That was the only problem - more of just an inconvenience than a problem.
Stayed 4 nights in Apr 2024
Response from Hotel Staff on 28 Apr 2024
Thank you Constance, we are so glad that you found our brand new mattresses to be super comfortable, and the large suite gave you and your family the right amount of space you needed. We are sorry that the desk agent had stepped away just at the times you needed to check in or out, sometimes we do have to help another guest upstairs, and it takes us away, but we will always be back quickly. We hope we see you next time you are in the area.

10/10 Excellent

Julia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was outstanding! Would stay again!
Stayed 3 nights in Apr 2024
Response from Stephanie on 20 Apr 2024
Thanks Julia, glad to see you enjoyed your stay, hope to see you again next time you are in town!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, well-maintained, good location, easy access, great breakfast, cordial check-in manager.
Stayed 1 night in Apr 2024
Response from Stephanie on 13 Apr 2024
Great to have you with us Robert, hope to see you next time you're traveling in the area!

10/10 Excellent

Mamatha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for the eclipse and we felt like we were in the spirit of the eclipse at the hotel.
Stayed 1 night in Apr 2024
Response from Stephanie on 13 Apr 2024
We are so glad you enjoyed your stay with us for this extraordinary event and hope to see you next time your journey's bring you to Indy.

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was super comfortable.
Stayed 1 night in Apr 2024
Response from Stephanie on 13 Apr 2024
Thanks Matthew, glad you enjoyed your stay.

10/10 Excellent

Juan

Stayed 1 night in Apr 2024

10/10 Excellent

Ayesha

Stayed 1 night in Mar 2024
Response from Hotel Staff on 8 Apr 2024
Thank you!

6/10 Okay

Jillian

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel room was quiet and beds were comfortable. Convenient location to interstate. Also, housekeeping staff very friendly and helpful. They do a wonderful job and are very pleasant. Not pleased with the pool being closed for our entire stay. I understand that a party caused the situation, but that taking 3 days (not sure as it was still closed when we left) to resolve was disappointing as the pool was a big deciding factor in coming to this hotel. Also, showers were cold half the time. Front desk staff less than friendly and didn't bother to get off phone for our check out. We definitely had higher expectations of this hotel.
Stayed 2 nights in Apr 2024
Response from Hotel Staff on 8 Apr 2024
We are so sorry that the pool being closed was very frustrating for you. We do everything we can to ensure it is open, however, there are times that it is required to ensure the pool is safe for us to close it until we can ensure it is safe. We hope that you can understand that safety is of the utmost importance, and we had to close the pool to ensure this safety for all of our guests after the unfortunate behavior of other guests.

6/10 Okay

Kayla

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Staff on 5 Apr 2024
That you for your feedback Kayla.

10/10 Excellent

Carl

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convinent to hospital
Stayed 1 night in Apr 2024
Response from Stephanie on 4 Apr 2024
Glad you enjoyed your stay with us!

10/10 Excellent

Nelly

Travelled with family
Liked: Amenities
Clean and spacious 10/10
Stayed 1 night in Apr 2024
Response from Hotel Staff on 4 Apr 2024
Thank you Nelly!

8/10 Good

Deandre

Stayed 2 nights in Mar 2024
Response from Hotel Staff on 26 Apr 2024
Thank you Deandre, we are so glad you enjoyed your stay with us.

10/10 Excellent

Douglas

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Hotel Staff on 4 Apr 2024
Thank you Douglas! We are glad you enjoyed your stay!

8/10 Good

Nguyen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for one night for volleyball tournament. Room was very clean and big. We like it a lot. Wish they provide better breakfast option. Overall it was a great stay.
Stayed 1 night in Mar 2024
Response from Hotel Staff on 25 Mar 2024
thank you for your feedback.

6/10 Okay

Maryea

Travelled with family
Liked: Staff & service, property conditions & facilities
Overall the stay was decent. However our toilet wouldn’t flush right just before check out and the room key wouldn’t work after 8am. Someone was in our room (staying with us) so thankfully we didn’t have to go all the way back downstairs to get let in. There wasn’t a lot to watch on tv, you could log into your own streaming services but we were just looking to surf the television channels but there was only like 5. The breakfast was alright nothing too special. I’d recommend a stay here when the rooms are a bit cheaper. We paid a little over 200 and didn’t really feel like we got the best of our money. And there is a 20dollar check in fee that you can get back out check out that they don’t tell you about booking online.
Stayed 1 night in Mar 2024
Response from Hotel staff on 24 Mar 2024
Maryea, we are always happy to assist at anytime during your stay, just let us know and we can correct any issue that may come up to ensure your stay is as comfortable and relaxing as possible.

10/10 Excellent

REBECCA, Fort Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Mar 2024
Response from Stephanie Mann on 16 Mar 2024
Rebecca, we are so glad you enjoyed your stay with us and we hope to see you again soon!

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Stephanie Mann on 16 Mar 2024
Dennis, we are so glad you enjoyed your stay with us and hope to see you in the future!

10/10 Excellent

Fikret, Fort Wayne

Stayed 2 nights in Mar 2024
Response from hotel staff on 1 Apr 2024
Thank you for your feedback.

10/10 Excellent

Andrew

Stayed 1 night in Mar 2024
Response from Stephanie on 31 Mar 2024
Glad you’re enjoying your stay

10/10 Excellent

Martha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, great breakfast!
Stayed 1 night in Mar 2024
Response from Stephanie Mann on 7 Mar 2024
I am very glad to hear you enjoyed your stay with us, we do hope you choose us again next time you are in the area!

10/10 Excellent

Joonggul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean place
Stayed 1 night in Feb 2024
Response from Stephanie M on 27 Feb 2024
I am so very pleased to hear you enjoyed your stay with us, we look forward to seeing you next time you are in town.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place with unique room design
Stayed 1 night in Feb 2024
Response from hotel Staff on 13 Feb 2024
Thank you David, we are glad your stay with us was great.

8/10 Good

Lindsey

Stayed 1 night in Feb 2024
Response from Hotel staff on 21 Mar 2024
Thank you!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Staff on 13 Feb 2024
Thank you Heather

10/10 Excellent

Tegest

Stayed 1 night in Feb 2024
Response from Hotel staff on 21 Mar 2024
Thank you!

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and roomy
Stayed 1 night in Feb 2024
Response from Hotel Staff on 13 Feb 2024
Thank you Diane, we are glad our clean and spacious rooms are what you were looking for.

4/10 Poor

Brandy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The room was hot and we were unable to get it cooled down. There was also an overwhelming smell of old fast food.
Stayed 1 night in Jan 2024
Response from hotel staff on 13 Feb 2024
Brandy, our staff is always happy to assist you during your stay, our HVAC units are controlled on the wall thermostat, just like at your home, if you were having trouble with getting it to the temperature you were looking for, we would have been happy to send a staff member to assist you. Please remember we are always here to assist you and want to help make your staff as comfortable as possible, please always reach out to us if you need assistance in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from hotel Staff on 13 Feb 2024
thank you!

10/10 Excellent

Jeremy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice
Stayed 1 night in Jan 2024
Response from Hotel Staff on 13 Feb 2024
We are so glad that our clean rooms were just what you needed during your stay with us. We hope to welcome you again in the future.

10/10 Excellent

Krystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family hotel
Hotel was clean and staff were very helpful with anything we needed.
Stayed 2 nights in Jan 2024
Response from Stephanie Mann on 22 Jan 2024
Krystal, We are glad to hear you enjoyed your stay with us and look forward to seeing you next time you visit the area!

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and clean.
Stayed 1 night in Jan 2024
Response from Stephanie Mann on 22 Jan 2024
Rebecca,I am very happy to see you enjoyed your stay with us, hope to see you next time!

10/10 Excellent

Leia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from hotel Staff on 13 Feb 2024
thank you!

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Hotel Staff on 13 Feb 2024
Thank you!

8/10 Good

Carmelle

Business traveller
Liked: Property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Hotel Staff on 13 Feb 2024
Thank you Carmelle!

8/10 Good

Nicolas

Stayed 1 night in Jan 2024
Response from Hotel Staff on 14 Jan 2024
Thank you!

6/10 Okay

James, North Conway

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Booked a room to visit an ailing colleague and had an afternoon appointment. Premium Bonvoy status notwithstanding, the checkout clerk would not allow a late departure of even fifteen minutes. “Sir, we’ll have to charge you for that.” I and our several thousand employees will not be prioritizing Bonvoy properties any longer, and this property is now on the Do Not Stay list.
Stayed 2 nights in Dec 2023
Response from Stephanie Mann on 13 Jan 2024
I apologize that you were looking for more time in the hotel then our normal 11am check-out, Unfortunately on very busy weekends we can only extend these the Marriott's elite Bonvoy members. I do see that you checked out at 11:54 am which would have been a late checkout and no fees were charged to you.

2/10 Terrible

Hanna

Disliked: Cleanliness, staff & service, property conditions & facilities
Security charge. Nobody told me about that charge before I arrived in hotel.
Stayed 3 nights in Jan 2024
Response from Stephanie on 12 Jan 2024
I do apologize that you were unaware of the incidental deposit required at the time of check-in. This is something that should have been relayed to you at the time of booking.

10/10 Excellent

Peter

Travelled with family and small children
Was just looking for a place close to the hospital because my son was having a procedure done. It was close and had a reasonable cost. I would use them again.
Stayed 1 night in Jan 2024
Response from Stephanie Mann on 22 Jan 2024
Peter,Glad we could be of assistance with your stay in Indy, hope we can be of help again.

10/10 Excellent

Monasha

Stayed 1 night in Jan 2024
Response from hotel staff on 13 Feb 2024
Thank you!

10/10 Excellent

Erica

Stayed 1 night in Dec 2023
Response from Hotel Staff on 13 Feb 2024
Thank you Erica!

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Hotel Staff on 13 Feb 2024
thank you Margaret!

10/10 Excellent

Jianling

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Staff on 13 Feb 2024
Thank you!

10/10 Excellent

George

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent
Stayed 1 night in Dec 2023
Response from Hotel Staff on 13 Feb 2024
thank you George, I hope you will come back and see us again next time you are in Indianapolis!

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas Visit
The staff was excellent. They accommodated all our requests, providing us with very nice 4 night stay. Breakfast OK, but not great. Would stay here again! Good Value!
Stayed 4 nights in Dec 2023
Response from Hotel Staff on 13 Feb 2024
We look forward to welcoming you on your next trip to Indianapolis.

6/10 Okay

Dara

Stayed 2 nights in Dec 2023
Response from Hotel Staff on 13 Feb 2024
Thank you!

10/10 Excellent

Stephanie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very nice, clean room. Great location. Friendly staff.
Stayed 1 night in Dec 2023
Response from Hotel Staff on 13 Feb 2024
Thank you Stephanie, we are so glad we were able to make your stay with us so great. We hope to welcome you again soon!

10/10 Excellent

Vanshaj

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

ANGELA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, nice, and convenient. Friendly staff
Stayed 1 night in Dec 2023
Response from Hotel Staff on 10 Dec 2023
Thank you Angela

10/10 Excellent

Salasia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Staff on 10 Dec 2023
Thank you Salasia