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Reviews of JW Marriott Indianapolis

4 out of 5
JW Marriott Indianapolis
10 S West Street, Indianapolis, IN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 886 out of 1204 reviews" "
Rating 8 - Good. 165 out of 1204 reviews" "
Rating 6 - Okay. 60 out of 1204 reviews" "
Rating 4 - Poor. 48 out of 1204 reviews" "
Rating 2 - Terrible. 45 out of 1204 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This upscale property was worth every penny. Would definitely recommend. Of particular note was the Bell Captain Scott who assisted with our luggage and was exceptionally helpful and professional.
Stayed 2 nights in May 2024

8/10 Good

Susann

Travelled with partner
Liked: Amenities
Didn’t give a 5-star due to the lack of parking. Otherwise, we had an exceptional stay.
Stayed 1 night in May 2024
Response from Phil Ray, General Manager on 6 May 2024
Thank you for this valuable feedback and be assured we’ll take steps to correct any shortcomings. We appreciate your business and hope to be of service to you whenever you are in the area again.

10/10 Excellent

Stacy

Travelled with family
Liked: Property conditions & facilities
Great stay! The price is what the price is. There is a cost for convenience.
Stayed 1 night in May 2024
Response from Phil Ray, General Manager on 6 May 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were so busy, but operated fast and friendly.
Stayed 1 night in May 2024
Response from Phil Ray, General Manager on 6 May 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

10/10 Excellent

Jarrod

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended. Staff was very friendly
Stayed 1 night in May 2024
Response from Phil Ray, General Manager on 6 May 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

10/10 Excellent

Bridgett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cherry at guest check-in was phenomenal. Also Brook at OP was fantastic.
Stayed 1 night in May 2024
Response from Phil Ray, General Manager on 6 May 2024
Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that our staff, especially Shari and Brooke, contributed to making your stay memorable. We hope to see you again whenever your travels bring you back to Indy.

10/10 Excellent

Jonna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a beautiful place to stay. Extremely clean. Will stay again
Stayed 1 night in Apr 2024
Response from Phil Ray, General Manager on 3 May 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Phil Ray, General Manager on 1 May 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely beautiful hotel.
Stayed 1 night in Apr 2024
Response from Phil Ray, General Manager on 29 Apr 2024
We take great pride in servicing your needs and are delighted to hear that we have met your expectations. We hope to see you again whenever your travels bring you back to Indy.

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
Parking is very expensive.
Stayed 1 night in Apr 2024
Response from Phil Ray, General Manager on 26 Apr 2024
I understand your comment about the parking, Indy parking pricing does surprise some people as they are not expecting it to be as close to cities like Chicago or New York. Our pricing is consistent within the marketplace for other full-service hotels and we monitor to make sure we are competitive. I apologize that we fell short of your expectations regarding the parking. Be assured I will speak with our team and ensure we communicate the parking rates before and after arrival so that guests are not caught off guard again.

10/10 Excellent

Jean Philippe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful site! Great Location!
Stayed 2 nights in Apr 2024
Response from Phil Ray, General Manager on 23 Apr 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the hospitality. Property has FedEx inside. A Starbucks. 2 restaurants. We tried OP. Very good Italian restaurant. A little pricey for us but the food was worth it.
Stayed 1 night in Apr 2024
Response from Phil Ray, General Manager on 22 Apr 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

10/10 Excellent

Simone

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice
Stayed 1 night in Apr 2024
Response from Phil Ray, General Manager on 22 Apr 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
It’s very nice
Stayed 1 night in Apr 2024
Response from Phil Ray, General Manager on 22 Apr 2024
We take great pride in servicing your needs and are delighted to hear that we have met your expectations. We hope to see you again whenever your travels bring you back to Indy.

2/10 Terrible

MELINDA

Disliked: Staff & service
Stayed 3 nights in Apr 2024
Response from Phil Ray, General Manager on 22 Apr 2024
We always try to provide our guests with excellent service and I’m sorry we did not achieve this for you. Please accept our apology for not meeting your expectations.

10/10 Excellent

Cyros

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Phil Ray, General Manager on 15 Apr 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

10/10 Excellent

Machanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is nice hotel with friendly and professional staff.
Stayed 1 night in Apr 2024
Response from Phil Ray, General Manager on 15 Apr 2024
We enjoy taking care of our guests and we’re delighted we were able to meet your expectations. We’ll be looking forward to your return.

10/10 Excellent

Tayler

Stayed 2 nights in Apr 2024
Response from Phil Ray, General Manager on 3 May 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

10/10 Excellent

John

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s all good.
Stayed 2 nights in Apr 2024
Response from Phil Ray, General Manager on 12 Apr 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Phil Ray, General Manager on 12 Apr 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

10/10 Excellent

Erin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful. The room service was delicious. I loved that we could walk to Lucas Oil Stadium.
Stayed 1 night in Apr 2024
Response from Phil Ray, General Manager on 11 Apr 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

10/10 Excellent

richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean, great stay.
Stayed 1 night in Apr 2024
Response from Phil Ray, General Manager on 11 Apr 2024
We take great pride in servicing your needs and are delighted to hear that we have met your expectations. We hope to see you again whenever your travels bring you back to Indy.

8/10 Good

Liliane

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I like the high sunrise view
Stayed 1 night in Apr 2024
Response from Phil Ray, General Manager on 11 Apr 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

10/10 Excellent

David

Stayed 2 nights in Apr 2024
Response from Phil Ray, General Manager on 29 Apr 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

10/10 Excellent

Rian

Stayed 2 nights in Apr 2024
Response from Phil Ray, General Manager on 11 Apr 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

10/10 Excellent

Edward

Stayed 2 nights in Apr 2024
Response from Phil Ray, General Manager on 29 Apr 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

10/10 Excellent

Branden

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All the staff was very helpful
Stayed 1 night in Apr 2024
Response from Phil Ray, General Manager on 8 Apr 2024
Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that our staff contributed to making your stay memorable. We hope to see you again whenever your travels bring you back to Indy.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Phil Ray, General Manager on 9 Apr 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

10/10 Excellent

Amy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seamless stay from start to finish
Stayed 1 night in Apr 2024
Response from Phil Ray, General Manager on 8 Apr 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

8/10 Good

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is a great. View is amazing. Bed was hard as a rock and pillows hurt my neck. No microwave
Stayed 1 night in Apr 2024
Response from Phil Ray, General Manager on 8 Apr 2024
Thank you for this valuable feedback and be assured we’ll take steps to correct any shortcomings. We appreciate your business and hope to be of service to you whenever you are in the area again.

10/10 Excellent

Beth

Travelled with partner
Very nice property… so far so good! No complaints!
Stayed 1 night in Apr 2024
Response from Phil Ray, General Manager on 8 Apr 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean rooms and property. I had a great night sleep. The room had a fabulous view of downtown Indy. A easy walk to Lucas Oil stadium. I will definitely come back here with my next trip back to Indy.
Stayed 1 night in Apr 2024
Response from Phil Ray, General Manager on 8 Apr 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

10/10 Excellent

Char

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Phil Ray, General Manager on 8 Apr 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

8/10 Good

Jessica and David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice, clean, and comfortable. My only complaint was the parking situation. Self park was full so we uses valet service but they charged me for self park and valet parking so essentially double charging. I did catch at checkout and they said they would fix it. We also had over a 30 min wait to recieve our car back. Valet staff was apologetic and were very busy but that would be the only complaint. Room was nice and clean and we walked to our event at lucas oil easily using the skywalk and covention center.
Stayed 1 night in Apr 2024
Response from Phil Ray, General Manager on 8 Apr 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

10/10 Excellent

Paul

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and professional!
Stayed 1 night in Apr 2024
Response from Phil Ray, General Manager on 8 Apr 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

10/10 Excellent

Kari

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had an amazing view! The hotel was well maintained and VERY clean. Bed was comfortable. All of the staff were friendly and helpful! LOVED that it was attached to the convention center and Lucas Oil Stadium. I do not have one negative thing to say! I will definitely be staying here again when visiting Indianapolis!
Stayed 1 night in Apr 2024
Response from Phil Ray, General Manager on 8 Apr 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

8/10 Good

Jessica

Stayed 1 night in Apr 2024
Response from Phil Ray, General Manager on 26 Apr 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

10/10 Excellent

Deadra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Stay booked another night!!
Stayed 1 night in Mar 2024
Response from Phil Ray, General Manager on 1 Apr 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

4/10 Poor

Alex

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Godfrey at the front desk was rude
Stayed 1 night in Mar 2024
Response from Phil Ray, General Manager on 25 Mar 2024
We always try to provide our guests with excellent service and I’m sorry we did not achieve this for you. Your comments are integral to our ability to improve our service, as we continue to train our staff. Please accept our apology for not meeting your expectations.

10/10 Excellent

Reid

Stayed 4 nights in Mar 2024
Response from Phil Ray, General Manager on 8 Apr 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Phil Ray, General Manager on 19 Mar 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

10/10 Excellent

Letitia

Liked: Cleanliness, staff & service, property conditions & facilities
The view and staff was amazing. The food was also delicious!
Stayed 1 night in Mar 2024
Response from Phil Ray, General Manager on 18 Mar 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Phil Ray, General Manager on 19 Mar 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Phil Ray, General Manager on 19 Mar 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

6/10 Okay

Kevin

Stayed 1 night in Mar 2024
Response from Phil Ray, General Manager on 18 Mar 2024
We always try to provide our guests with excellent service and I’m sorry we did not achieve this for you. Please accept our apology for not meeting your expectations.

8/10 Good

Dustin

Travelled with partner
Liked: Property conditions & facilities
I stayed on the 27th floor in a king sized bed with my wife for a night to get away without kids. We were on the side with a view of the city. I live 20 mins south of Indianapolis, so quite familiar with the city. You can walk via the sky walks to the convention center and mall if it’s cold or rainy. The room was updated and modern. Good size and comfortable. I was also a big fan of the gym. The only down side was if you have trouble sleeping, it was noisy at times from sirens and/or traffic. It did not affect my sleep. Overall 9.5/10
Stayed 1 night in Mar 2024
Response from Phil Ray, General Manager on 11 Mar 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

8/10 Good

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent time staying here, very clean rooms and friendly staff. Only negative was housekeeping knocking on our door 3 times within an hour on the morning of checkout.
Stayed 1 night in Feb 2024
Response from Phil Ray, General Manager on 11 Mar 2024
Thank you for this valuable feedback and be assured we’ll take steps to correct any shortcomings. We appreciate your business and hope to be of service to you whenever you are in the area again.

10/10 Excellent

Camille

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
X
Stayed 1 night in Mar 2024
Response from Phil Ray, General Manager on 11 Mar 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

10/10 Excellent

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a fantastic property - the room (bedding, appliances, bathroom) was all top notch. The in-house bar and restaurant were good (and not unreasonably priced) and it was walking distance from a lot of great attractions. I was there the weekend of a very large sports convention for children and given the circumstances it was amazingly quiet in the room.
Stayed 1 night in Feb 2024
Response from Phil Ray, General Manager on 1 Mar 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

10/10 Excellent

Antoine

Nice and clean
Stayed 1 night in Feb 2024
Response from Phil Ray, General Manager on 27 Feb 2024
We take great pride in servicing your needs and are delighted to hear that we have met your expectations. We hope to see you again whenever your travels bring you back to Indy.