Terrace/patio
Check availability

Reviews of Hampton Inn & Suites Imperial Beach San Diego

2.5 out of 5
Hampton Inn & Suites Imperial Beach San Diego
771 Palm Avenue, Imperial Beach, CA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 504 out of 639 reviews" "
Rating 8 - Good. 87 out of 639 reviews" "
Rating 6 - Okay. 21 out of 639 reviews" "
Rating 4 - Poor. 11 out of 639 reviews" "
Rating 2 - Terrible. 16 out of 639 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 2 nights in May 2024
Response from Jessica G. on 22 May 2024
Thank you for your 5 out of 5 rating! Hope to see you again soon!

10/10 Excellent

Berenice

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice service and very nice room
Stayed 1 night in May 2024
Response from Alexandra C. on 20 May 2024
Thank you for your great feedback! We are thrilled to hear that you enjoyed your stay with us.

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and comfortable. The staff very accommodating. It was a convenient location for us to visit family and also for sightseeing. We were able to walk to shopping and dining.
Stayed 6 nights in Feb 2024
Response from Alexandra C. on 17 May 2024
We are thrilled to hear that you enjoyed your stay with us! We hope to welcome you back soon.

6/10 Okay

Emily

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Alexandra C. on 9 May 2024
Thank you for taking the time to leave your rating. We appreciate your feedback and would love to learn more about your experience to see how we can improve. If you have any specific concerns or suggestions, please feel free to reach out to us. We strive to make every guest's experience exceptional, and your input is invaluable to us.

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, good location, shops nearby (Nextdoor).
Stayed 2 nights in Apr 2024
Response from Alexandra C. on 5 May 2024
We are happy that you enjoyed your stay with us. We hope to welcome you back soon!

10/10 Excellent

Brett

Stayed 3 nights in Apr 2024
Response from Alexandra C. on 4 May 2024
Thank you for your great review!

6/10 Okay

john

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Its pretty distant from everything or anything near downtown San Diego, getting to the border to Mexico is almost impossible without a car and the manager and asst manager were promoted beyond their grace or host quality.
Stayed 3 nights in Mar 2023
Response from Alexandra C. on 2 May 2024
I'm sorry to hear about your experience. It sounds like the location wasn't quite what you expected. We hope that you still found some positives during your stay!

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were accommodating and helpful , they are courteous and knowledgeable
Stayed 1 night in Apr 2024
Response from Alexandra C. on 28 Apr 2024
Thank you for your kind words! We're delighted to hear that our staff's service made your stay enjoyable. We look forward to welcoming you back soon!

10/10 Excellent

Gevorg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Alexandra C. on 28 Apr 2024
Thank you for the excellent rating! We hope to host you again soon.

10/10 Excellent

Diana

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived at 11:30pm. There was outside security who directed us to the hotel. The front desk was extremely nice and helpful. The rooms were clean. The pull out bed mattress was really thin so my 17 year old preferred to sleep on it as a couch instead.
Stayed 1 night in Apr 2024
Response from Alexandra C. on 21 Apr 2024
We are thrilled to hear that you enjoyed your stay with us. We hope to welcome you back soon.

10/10 Excellent

Ta-Tanisha

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Alexandra C. on 24 Apr 2024
Thank you for staying with us! We hope to welcome you back again soon.

10/10 Excellent

Jetmir

Stayed 1 night in Apr 2024
Response from Alexandra C. on 11 May 2024
We are happy to hear that you enjoyed your stay with us! We hope to welcome you back soon.

10/10 Excellent

lauri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Alexandra C. on 19 Apr 2024
Thank you for your feedback! We hope to welcome you back soon.

10/10 Excellent

Brittany

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure place to stay when we’re in imperial beach…
Stayed 1 night in Apr 2024
Response from Alexandra C. on 24 Apr 2024
We are thrilled to hear you enjoyed your stay with us! We hope to welcome you back in the future.

10/10 Excellent

Perla

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Alexandra C. on 13 Apr 2024
Thank you for your feedback!

10/10 Excellent

sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Mar 2024
Response from Alexandra C. on 10 Apr 2024
Thank you for your feedback! We hope to welcome you back soon.

10/10 Excellent

Lori A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay. A little communication difficulties a couple of times with staff. I do not speak Spanish. Other than that a great stay.
Stayed 6 nights in Mar 2024
Response from Alexandra C. on 11 Apr 2024
Thank you for your review! We're glad you enjoyed your stay overall. Looking forward to welcoming you back soon!

10/10 Excellent

Courtney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 6 nights in Mar 2024
Response from Jessica G. on 4 Apr 2024
Thank you so much for your great review! I am pleased to hear that you enjoyed your stay with us! Hope to see you again soon!

10/10 Excellent

Jennifer

Everything went well except the little refridgerator inside my suite was not working and the power went out inside the hotel for on 3/26/2024 for about 30 min and had to take the stairs to get back to my room
Stayed 2 nights in Mar 2024
Response from Alexandra C. on 29 Mar 2024
Thank you for your feedback. We apologize for the inconvenience with the refrigerator and the power outage during your stay. We appreciate your understanding and hope to welcome you back soon.

10/10 Excellent

Ta-Tanisha

Liked: Cleanliness, staff & service, property conditions & facilities
I always have a positive experience whenever I visit this hotel. All around EXCELLENT!!!
Stayed 2 nights in Mar 2024
Response from Alexandra C. on 23 Mar 2024
Your kind words truly mean a lot to us. We're dedicated to providing excellent service and ensuring every guest has a wonderful stay. Thank you for your support, and we look forward to welcoming you back for many more excellent experiences in the future! Safe travels, and see you again soon!

10/10 Excellent

Sarah K

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice. Especially Tricia and Yasley
Stayed 3 nights in Mar 2024
Response from Alexandra C. on 8 Mar 2024
Thank you so much for your kind words! We strive to provide exceptional service to all our guests, and it's always rewarding to know that our efforts have made a difference. We'll be sure to pass along your compliments to Tricia and Yasley—they'll be thrilled to hear your feedback. We look forward to welcoming you back soon!

10/10 Excellent

Ben

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel
Stayed 1 night in Feb 2024
Response from Alexandra C. on 4 Mar 2024
Thank you so much for your kind feedback! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!

10/10 Excellent

Cynthia, Centerville

Liked: Cleanliness
Stayed 7 nights in Feb 2024
Response from Alexandra C. on 27 Feb 2024
Thank you for your great review! We hope to host you again soon.

10/10 Excellent

Laura J.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the staff. Super friendly and I even received text messages to make sure we were happy.
Stayed 4 nights in Feb 2024
Response from Alexandra C. on 25 Feb 2024
That's wonderful to hear! Our team takes great pride in providing exceptional service and ensuring our guests have a fantastic experience. We're thrilled that you enjoyed your stay and felt well taken care of. We look forward to welcoming you back again soon!

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, room comfort
Fantastical
I gave one star to eco friendliness because it's a bum concept right out of the gate. Nobody gives a an eff, really. Otherwise, the shower was nice and hot, no cold surprises for as long as I was in there (a good 30-45 min) it was designed well too! Bed was sufficiently comfortable and roomy. TV seemed to work just fine, although I wasn't watching much TV. Spacious room. Definitely could fit two adults comfortably with enough moving around space. Maybe one bigger kid or two smaller children as well (a tu gusto). Asked for a room close to an exit and it was granted no fuss, no muss. Multiple key card entrances so approaching the property from the north (think silver strand side of IB) a key card will get you inside without having to, say, haul multiple people through the lobby. Reception and service had to be my favorite. Checking in and out with via a machine or kiosk might sound user friendly, but nothing can beat the attention and detail of a well oiled staff who really seem to enjoy their job. I'll keep coming back as long as the staff are up to this level of par/performance. 10 star staff.
Stayed 1 night in Feb 2024
Response from Alexandra C. on 23 Feb 2024
Thank you for your feedback!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
It was just for one night, but the hotel was comfortable and feel safe
Stayed 1 night in Feb 2024
Response from Alexandra C. on 17 Feb 2024
Thank you for your great feedback! We hope to host you again in the future.

8/10 Good

Gavin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, breakfast is good and rooms are newish
Stayed 2 nights in Feb 2024
Response from Alexandra C. on 8 Feb 2024
Thank you for your great feedback! We hope to welcome you back soon.

10/10 Excellent

Yadira, Paramount

Stayed 1 night in Feb 2024
Response from Alexandra C. on 21 Mar 2024
Thank you for staying with us! We hope to welcome you back soon.

10/10 Excellent

patrick

Perfect Stay
Great Hotel, location was perfect for what I needed to do. Breakfast was good rooms were clean and comfortable. Would not hesitate to stay here again. Well done.
Stayed 5 nights in Jan 2024
Response from Alexandra C. on 31 Jan 2024
Thank you for your fantastic feedback! If you are ever in the area again, we hope to host you again.

2/10 Terrible

jon

Stayed 1 night in Jan 2024
Response from Jessica G. on 24 Jan 2024
We did not have anyone named Jon recently stay with us. Feel to reach out with more information.

10/10 Excellent

Lissette

Stayed 1 night in Jan 2024
Response from Jessica G. on 13 Feb 2024
Thank you so much for your 5 out of 5 rating! Hope to see you again soon!

10/10 Excellent

Howard, Pasadena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alexandra C. on 23 Jan 2024
Thank you for your fantastic feedback! We hope to welcome you back in the future.

8/10 Good

Richard

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Only complain was someone’s dog was running lose and excusing itself by the room.
Stayed 2 nights in Jan 2024
Response from Alexandra C. on 15 Jan 2024
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with a loose dog near your room. We take matters like this seriously and will address it with our team to ensure such incidents are prevented in the future. We value your feedback and look forward to the opportunity to welcome you back for a flawless stay.

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Alexandra C. on 15 Jan 2024
Thank you for your fantastic feedback! We hope to welcome you back for another memorable experience.

6/10 Okay

Nancy

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
I have had problems trying to deal directly with this organization, in the past. But this weekend was really surprising. My bathroom sink had old toothpaste splattered in the bathroom sink. It was disgusting.
Stayed 1 night in Jan 2024
Response from Alexandra C. on 12 Jan 2024
Thank you for bringing this matter to our attention during your stay, and we sincerely apologize for the inconvenience you experienced. Please be assured that we take your feedback seriously, and we have shared your comments with our housekeeping team to address this issue promptly. We appreciate your continued loyalty as a regular guest, and we strive to ensure that such incidents do not happen again in the future.We value your feedback and hope to have the opportunity to provide you with a more enjoyable stay in the future.

10/10 Excellent

Elora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was very friendly and helpful. The bed was super comfortable and a plus that they had a bar. Even though i didnt check it out, still convenient to have in the hotel and also nearby alot of places to eat. The fitness center was cool. Never been to one in a hotel before but it was nice and had alot of different weights to choose from and good cardio machines. The only thing would be that there is no hot tub. Which is one of my favorite things. Other than that the stay was the best. Thank you!
Stayed 1 night in Jan 2024
Response from Alexandra C. on 10 Jan 2024
Thank you for your fantastic feedback! If you are ever in the area again, we hope to hope you for another great stay.

10/10 Excellent

Elora

Liked: Cleanliness, staff & service, property conditions & facilities
I really liked the king suite I stayed in. All the staff was friendly and very helpful, the fitness center was nice. The only thing is that it doesn't have a jacuzzi
Stayed 1 night in Jan 2024
Response from Alexandra C. on 10 Jan 2024
Thank you for your fantastic feedback! If you are ever in the area again, we hope to hope you for another great stay.

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Alexandra C. on 10 Jan 2024
Thank you for your fantastic feedback! If you are ever in the area again, we hope to hope you for another great stay.

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
JOYful Nana n Papa time!!
Clean and most comfy hotel bed EVER!! Breakfast was HOT and over the top, we will be back!!!
Stayed 2 nights in Dec 2023
Response from Alexandra C. on 28 Dec 2023
That's fantastic to hear! We're thrilled you had such a cozy stay and enjoyed our breakfast spread. We can't wait to welcome you back for another wonderful experience!

10/10 Excellent

Melissa, Herndon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was easy, convenient, and had spacious rooms. The staff was very friendly and helpful. We were conveniently located near everything...dining, Coronado, not far from the 5, shopping, etc. If we're back in the area, we'd definitely stay here again.
Stayed 3 nights in Dec 2023
Response from Alexandra C. on 27 Dec 2023
Thank you so much for your fantastic feedback! If you are ever in the are again, we hope to welcome you back for another amazing stay.

10/10 Excellent

Darkita

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Alexandra C. on 27 Dec 2023
Thank you for 10 out of 10 review!

10/10 Excellent

Lilibeth

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Alexandra C. on 27 Dec 2023
Thank you for your 5 out of 5 review!

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service, property conditions & facilities
Really clean place and staff was amazing
Stayed 1 night in Dec 2023
Response from Alexandra C. on 27 Dec 2023
Thank you for your fantastic feedback! If you are ever in the area again, we hope to host you for another amazing stay.

2/10 Terrible

Roberto

Stayed 1 night in Dec 2023
Response from Alexandra C. on 27 Dec 2023
I see you've rated your experience as a 2 out of 10. I'd love to understand more about your thoughts and what might have led to this rating. If there's anything specific that didn't meet your expectations or if there's something we could do better, please let us know.

10/10 Excellent

DENNIS W

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, free parking and breakfast was good. Save your money on the Bayview rooms not worth it. Overall great stay.
Stayed 1 night in Dec 2023
Response from Alexandra C. on 17 Dec 2023
It sounds like you had a mostly wonderful stay! It's awesome that your overall experience was positive. If you are ever in the area again, we hope to welcome you back.

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Had the TV schedule been accurate, the trip would have been perfect,
Stayed 4 nights in Dec 2023
Response from Alexandra C. on 17 Dec 2023
I'm sorry to hear that the TV schedule caused a hiccup in your trip! Hopefully, despite that snag, you were able to enjoy some great moments during your travels. We hope to welcome you back soon if you are in the area in the future.

10/10 Excellent

THOMAS

Stayed 1 night in Dec 2023
Response from Jessica G. on 14 Dec 2023
Thank you so much for your 10 out of 10 reviews!

10/10 Excellent

Lorena

Stayed 1 night in Dec 2023
Response from Jessica G. on 14 Dec 2023
Thank you for your 5 out of 5 rating!

8/10 Good

Gabriel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was, overall, an above average experience. Pretty great. The only let-downs were: One, that there were some critical pieces missing from the two main gym machines and they did not replace them the entire two weeks we were there... And two the heated pool was not heated. It was October, so not the warmest, at least when we were there... Aside from that, great room, great internet connection, and nice property overall. Very convenient location too...
Response from Alexandra C. on 8 Feb 2024
Thank you for sharing your feedback with us. If you are ever in the area again, we hope to welcome you back!

10/10 Excellent

cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Alexandra C. on 5 Dec 2023
Thank you for your fantastic feedback! We hope to welcome you back soon.