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"This was a first time I’ve ever stayed at hotel with such amazing customer service, hospitality cleanliness, a free half- portion of ramen at the evening snack, a variety of breakfast options, and complimentary ice cream after bathing. I highly recommend it to everyone.I’ll definitely come back to stay again."

"Staff were polite and very helpful. Room was clean and well kept. Front desk went out of the way to help me. Executive lounge was nice. Breakfast buffet had a lot of variety and the taste was good. "

"Stsff are very helpful and accomodating"

"One of the nicest hotels I’ve stayed in Japan. Great location for food. Super helpful staff. "

"This was an emergency stay when the train lines shut down because of heavy rains. This property was across the beautiful lily fields in bloom at the time. One interesting thing about the Akita Castle Hotel is that it is a repository for famous artists and artworks. It has an original Picasso! Access to the airport is easy as there is a local bus which stops at the hotel."

"We enjoyed our stay at this hotel as it is in a very convenient location (<5 minutes from the JR station). The staff were nice and we were checked in fairly quickly. There are 4 laundry machines for this hotel to be used by the guests and we did not experience any long wait times. The only thing I was not a fan of were the pillows as they were kind of hard and not comfortable to sleep on. "

"Excellent location, helpful staff, great views from our 10th floor room and a very good price when booked 1 month ahead.."

"The food was very delicious and the staff were very supportive."

"Much better all around compared to other Route Inn properties. "