Terrace/patio
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Reviews of Tru by Hilton Idaho Falls

2.5 out of 5
Tru by Hilton Idaho Falls
680 Lindsay Blvd, Idaho Falls, ID

Reviews

9.2

Wonderful

Rating 10 - Excellent. 559 out of 798 reviews" "
Rating 8 - Good. 162 out of 798 reviews" "
Rating 6 - Okay. 41 out of 798 reviews" "
Rating 4 - Poor. 22 out of 798 reviews" "
Rating 2 - Terrible. 14 out of 798 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Judith

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the upbeat decor in the rooms. The blinds worked really well to darken the room.
Stayed 1 night in Mar 2024

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Modern and clean, but not too fancy- perfect!
Stayed 1 night in Apr 2024

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

PAULA

Travelled with pets
Liked: Cleanliness
Disliked: Property conditions & facilities
I entered room 422 around 2:00pm. It was a sauna! The ac was blowing hot air. A tech came and tried very hard to fix it. He couldn’t. He called his boss. No help. Finally I was able to ask for a new room, which I finally got into around 4:00 pm.
Stayed 1 night in Apr 2024

4/10 Poor

Rusty

Disliked: Amenities
Many
Stayed 1 night in Apr 2024

10/10 Excellent

Enoch, Spanish fork

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect and the staff was so friendly! They had an amazing breakfast and the riverwalk is literally right behind it. We would definitely stay here again!
Stayed 1 night in Apr 2024

10/10 Excellent

Tammy

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean bed was comfortable and it was pet friendly !
Stayed 1 night in Mar 2024

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Nice location. We had a view of Snake river.
Stayed 1 night in Mar 2024

10/10 Excellent

Tarandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Mar 2024

2/10 Terrible

Tim

Disliked: Staff & service
Thought I was getting a good deal booked online two rooms two nights roughly 450.00 then upon arrival I got hit with 185.00 worth of hidden fees room is now 635.00 not much of a deal
Stayed 2 nights in Mar 2024

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente, limpio,buena atención.
Stayed 1 night in Mar 2024

10/10 Excellent

Mary Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, wish there was a coffee maker in the room.
Stayed 1 night in Feb 2024

10/10 Excellent

Sadie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was so thankful when we walked in we weren't hit with a lot of fragrances or chlorine smell. Everything was neat and taken care of. Having the game area in the lounge was nice. The gym looked great. The pool was perfect for my littles to enjoy.
Stayed 1 night in Feb 2024

10/10 Excellent

Sheila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was extremely clean. The staff were very friendly and helpful
Stayed 1 night in Feb 2024

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean and comfortable- we stay here every time we are in Idaho Falls!
Stayed 1 night in Feb 2024

10/10 Excellent

Dylan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay, trendy, simple and clean with everything we needed. We even played three games of pool! We definitely will stay at Tru by Hilton again.
Stayed 1 night in Feb 2024

10/10 Excellent

Dylan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay, trendy, simple and clean with everything we needed. We even played three games of pool! We definitely will stay at Tru by Hilton again.
Stayed 1 night in Feb 2024

2/10 Terrible

Danica, Walnut Creek

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Anai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people at the front desk

2/10 Terrible

Wade

Business traveller
Disliked: Property conditions & facilities
The furnace in the room has major problems, with multiple different noises, some very loud coming out of it every time it was on. I let the desk know when I checked out, but they should have known as any past guest would have surely complained. I am sure some poor soul is getting checked into the same room now.
Stayed 2 nights in Feb 2024
Response from TruIDAGM on 8 Feb 2024
Thank you for your feedback and we are terribly sorry you had issues with the HVAC. We really try our best to make sure everyone has a positive experience by doing routine preventive maintenance and deep cleaning. Please accept our sincerest apologies and we hope you will give us another chance in the future.

10/10 Excellent

maria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and very clean
Stayed 2 nights in Feb 2024

6/10 Okay

James

Liked: Cleanliness
Not so much for us. I think this property would appeal to the younger crowed. Modern look and feel. Smaller rooms.
Stayed 1 night in Jan 2024
Response from TruIFAGM on 4 Feb 2024
Thank you for taking the time to share your feedback. We understand that the Tru product is not for everyone but are glad that you found the hotel clean with a modern look. Again thank you for sharing your experience and we hope you will give us another try in the future.

10/10 Excellent

Lydia

Stayed 1 night in Jan 2024

10/10 Excellent

Lisa W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Idaho Falls is beautiful
The hotel is in a great location very near the greenbelt and falls. I had a nice view of the river from my window and there's a bridge that takes you right to the greenbelt. It's walking distance from several restaurants & bars, convenient location to hwy 20 and I-15 access. The property is new and very clean. Walmart and a few other retail stores are nearby and would be an easy walk.
View from my window
Stayed 1 night in Jan 2024

10/10 Excellent

Becky

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and convenient
Helpful staff, clean and fun decor, comfy beds, close enough to restaurants to walk to dinner.
Stayed 1 night in Jan 2024

2/10 Terrible

Tara

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

6/10 Okay

DOUGLAS

Stayed 3 nights in Jan 2024

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Move over Aloft!
Cool trendy and new hotel right in the heart of it all. If the weather wasn't so cold we could have walked to our restaurant. Would definitely stay hear again.
Stayed 1 night in Jan 2024

10/10 Excellent

Marci

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean, lobby is inviting, and staff is friendly and accommodating.
Stayed 1 night in Jan 2024

10/10 Excellent

Elvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

roger

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel for an overnight stay convenient to the I15 and nearby restaurants. Breakfast was adequate. My biggest complaint was the $75 pet stay for one night. We have a small cockerpoo (non-shedding) dog and think that the charge for an overnight stay was excessive. We will think twice about booking here again as this pet fee makes it quite expensive compared to other nearby hotels. Staff and facilities were otherwise fine.
Stayed 1 night in Nov 2023

10/10 Excellent

Rachel

Stayed 1 night in Nov 2023

6/10 Okay

Randy

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Bed was worn out, very uncomfortable and they need to mop the floors, no carpet all Vinyl flooring and it needs a good mopping
Stayed 1 night in Nov 2023

10/10 Excellent

Bobbi

Liked: Cleanliness, property conditions & facilities
Friendly staff and clean facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Wayne

Stayed 1 night in Nov 2023

4/10 Poor

Thaoe

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Edward

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoy Tru, very clean and comfortable.
Stayed 1 night in Oct 2023

10/10 Excellent

Del

Stayed 1 night in Oct 2023

10/10 Excellent

Kathy

Stayed 1 night in Oct 2023

6/10 Okay

Jessie Ralden

Travelled with group
Disliked: Amenities
I didn’t like that there’s no coffee in the room, and I booked thinking there’s a fire pit but there wasn’t. The hotel was great other then that.
Stayed 1 night in Oct 2023

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 2 nights in Oct 2023

10/10 Excellent

Rebecca

Stayed 1 night in Oct 2023

8/10 Good

Santana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean but basic.
Stayed 1 night in Oct 2023

8/10 Good

Katie

Liked: Staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of food options within walking distance
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The young man that checked us in was very nice. The morning staff was pleasant as well.
Stayed 1 night in Oct 2023

6/10 Okay

Christine

Stayed 1 night in Sep 2023