Huozhou Holidays from AU$1,113

Every thing was fine. The front desk not acting professional and the breakfast was terrible. We paid for breakfast for eight days but we only used it once because it was terrible. I wouldn’t not recommend having breakfast at this hotel for anyone. Hope you can improve in these areas.

Fantastic stay at a lovely hotel. Staff are incredible. After a small misunderstanding which was our fault, they went over and above. Cannot recommend highly enough.

Our stay at the Gran Melia Xi'an was nothing short of perfection and exceeded all our expectations. The hotel staff is truly outstanding. At every turn, they were incredibly friendly, professional, and immensely helpful. We were always greeted with a smile, and they were prepared to accommodate every request, which elevated our entire vacation experience. Our room (a suite) was perfect – elegantly appointed, spacious, impeccably clean, and with all the amenities needed for a comfortable stay. I would like to give a special mention to the hotel's Lounge. The food and beverage offerings were excellent, but what was particularly impressive was the staff in the lounge. They were so attentive, friendly, and discreet, making us feel truly valued. They are the true gem of this hotel. I highly recommend the Gran Melia to anyone seeking an authentic and luxurious experience in Xi'an. You will feel that your choice was the right one for the quality of service and comfort. We will definitely be returning.

Clean room Staff was not helpful during check-in. For example, not helpful in taking over the luggage.

Excellent stay. Staff were great