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Reviews of HiWay Inn Express

2.5 out of 5
HiWay Inn Express
2111 E Jackson St, Hugo, OK

Reviews

7.2

Good

Rating 10 - Excellent. 10 out of 31 reviews" "
Rating 8 - Good. 5 out of 31 reviews" "
Rating 6 - Okay. 11 out of 31 reviews" "
Rating 4 - Poor. 2 out of 31 reviews" "
Rating 2 - Terrible. 3 out of 31 reviews" "

7.4/10

Cleanliness

8.4/10

Staff & service

5.6/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

LOLA

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was nice, especially the maid on duty. Bath and bedrooms were very clean, but we felt we got bedbugs. The curtain liner was ripped, and repaired with electrician tape. The carpet had worn spots. No drinking water in the room. Won't stay again.
Stayed 1 night in May 2024
Response from Hiway Inn on 22 May 2024
We are very sorry to hear you did not enjoy your stay! We do wish you would have notified our staff right away if you suspected bedbugs as there are measures necessary that we must act upon right away to ensure that no other guests are exposed. We have not had any other mentions or complaints of this nature, i can assure you you did not have bugs . Hopefully you will give us an opportunity to serve you better in the future..

6/10 Okay

Jambrecia

Liked: Cleanliness, staff & service, property conditions & facilities
No wifi connection
Stayed 1 night in May 2024

6/10 Okay

Brian

Travelled with family
Disliked: Amenities
Best hotel 🏨 in town!
Stayed 1 night in Apr 2024

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 1 night in Apr 2024

8/10 Good

Josh

Business traveller
Liked: Cleanliness, staff & service
It's an older property. Limited TV. Very quiet. Decent at best. Kind of the only game in town.
Stayed 1 night in Apr 2024

8/10 Good

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to walmart & fast food
Stayed 1 night in Apr 2024

2/10 Terrible

Anthony

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This s#i show of a property was listed as "3 Stars", but really is not even a "1 Star." Cabinet drawers that won't stay closed are a definite trip hazard. No instructions for how to use the byzantinely-complex TV system. Tried to call front desk for instructions, but the phone didn't work. After eventually getting a working phone, now, no internet. Three different networks in the property, but only one works. And only in the vicinity of the front desk. The nice lady on the front desk tried very diligently to be helpful, but the mess is more than she knows how to deal with. Property owners/managers need some kind of swift kick in the arse to get on the ball, instead of misrepresenting a property that is NOT ready for business.
Stayed 1 night in Apr 2024

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay!
Stayed 1 night in Mar 2024

10/10 Excellent

sammie

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay front desk ladys where wonderful rooms nice
Stayed 1 night in Mar 2024

10/10 Excellent

Ashley

Travelled with family
I will say that I booked here bc it says online that they have continental breakfast and they aren’t offering breakfast. I would have booked elsewhere. Take it off your site if they aren’t offering it anymore.
Stayed 1 night in Mar 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
It's an older hotel but was clean. The carpet had a worn space and stains on the bench. The rest of the room and facilities was clean and bed was soft enough. I'd stay again if had to be in area again, the rates of the overnight stay was a good price.
Stayed 1 night in Mar 2024

6/10 Okay

Carmelita

Disliked: Amenities
On my do not stay again bathroom shower unclean
Stayed 1 night in Mar 2024

6/10 Okay

Debra

Travelled with family, Business traveller
Liked: Staff & service
Location was good
Stayed 1 night in Feb 2024

10/10 Excellent

phillip

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

Ann

Travelled with group
Disliked: Amenities
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
No frills hotel, but clean and reasonably priced
Friendly, helpful staff. Hotel is older with worn furnishings, but it is clean. As noted in other reviews, this hotel seems to have guests that are working men. It’s pretty much a man camp. Note that this means there is no hot water in the evenings when they all get off work and return to the hotel to shower. No hot water even as late as 10pm. Fortunately, they all have a very early start (beginning at 4:30 am), so I had hot water starting at around 7 am. The front desk said they are working on new boilers to address the issue. The walls are thin. I could hear the man next door complaining to his wife on a phone call about having no hot water to shower. Quiet hours are enforced, so sleeping was not an issue. There is a good bit of activity from 4:30-6:00 when the guys are all getting ready and leaving. Also as stated in another review, the free breakfast is limited to coffee, dry cereal and protein bars. There is a Walmart next door. If your schedule permits you to work around the hot water issue, this hotel is clean, convenient and reasonably priced. It was fine for a 1 night stay.
Stayed 1 night in Jan 2024

6/10 Okay

Anthony

Travelled with family
Stayed 1 night in Dec 2023

2/10 Terrible

Rhonda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

David

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The breakfast was coffee and dry cereal and that's it.
Stayed 1 night in Jan 2024

6/10 Okay

Bobbi-Jo

Travelled with pets, Travelled with partner
Disliked: Staff & service, amenities
Had to pay 20$ cash for our little dog. Refrigerator was missing. Some things in room were in poor condition. Found a dirty sock in the room. Needs to be properly cleaned between guests.
Stayed 1 night in Nov 2023