Hua Ma Cave Tours and Activities

A great hotel in the heart of the old quarter. Staff is excellent. Second time I’ve stayed here and I’ll come back next time, too.

Was in a two room suite for more than 5 days. It’s on the expensive side (using Vietnamese standards) For that, you get slightly more space than the cramped guest rooms in smelly Old Quater hotels. But visiting tourist attractions takes a slightly more time and negligible Grab ride cost. So budget your time accordingly. Inside room amenities are all there but quite old.(my shower head had about 1/2 of water nozzles blocked by years of mineral and calcium build up). Hallways had old dingy carpeting and had bit of an odor. Restaurant food didn’t look appetizing. (Much better food options outside). Service when requested was prompt and genuine.

This is a fabulous hotel and we definitely will come here next time we go to Hanoi. The staff makes all the difference, all of them so friendly and helpful. Luna helped me checked in and provided us with a lot of valuable information as this was our first trip to Vietnam. Vivian and Alex helped us book 2 excellent tours. Grace helped me when it appeared we were being scammed and she saved our trip. Then she and Dante booked 2 replacement tours that turned out to be reliable and wonderful. We ended up booking 4 tours through the hotel and they were great. Also, Quinnie Lai reached out to me as soon as we booked the hotel and offered rides between hotel and airport that saved a lot of hassle. And she responded to all my emails quite quickly. Again, awesome staff!!! Clean, comfortable rooms, great breakfast. Location is so close to all the major attractions. Great hotel. And thank you to all the wonderful staff!!!