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"We arrived two days late and they would not refund us or allow us to stay in available rooms "

"The place was nice and people were friendly. The parking is easy and accessible. There’s a restaurant and a bar. The spa is 26€+ per person for 1h… so it’s expensive for Americans people used to more for free. The rooms are ok but not really well insulated, we could hear other people talking. For the proximity of the park it’s exceptional. Stop at the Information center in the city before you get there."

"The breakfast choice was very good with a number of additional choices cooked to order. It was a little disappointing that the use ofswimming pool was an extra charge"

"It needs to be clearer on your site, before booking, that parking is such a distance away. We are an older couple traveling with a cat and the walk to the hotel was substantial when carrying a cat travel box and litter tray plus your own overnight bags. My husband has COPD and I have a wonky leg so it was a trial for both of us Having said all this hotel was in a lively square with plenty of options for our evening meal and a recovery drink or two. The young lady on reception was very helpful and the room clean and comfortable. The mattress was a little hard but it did not stop us from sleeping. "

"Todo perfecto!"

"The floor is very cold. And quiet "

"Lovely location!! Room was more than comfortable, nice wallpaper etc and modern bathroom. Room coul use a few more outlets. One reason for visiting Broto was to take a tour of the mountains, see waterfalls. 2 wks before arrival, hotel had never answered my inquiry about hiring a local service. Somehow fr USA couldn’t locate a locally based service ahead of time online - all were huge tours fr e.g. Barcelona. After my second email, hotel readily answered but the only tour firm they gave me never ever answered their phone (5 tries over a few days - just rang and rang, no voice mail) or acknowledged my online application on their site. Upon arrival, engaged another firm that hotel provided then another. All we could do was take a van trip to a certain part of the Pyrenees and listen to an excellent guide - but no lengthy tour, waterfalls. Other offer? 3.5 hour walk - too much for us. Verrry disappointing to come all the way across fr Madrid and not be able to tour thru the Pyrenees during our 4-day stay. I believe the front desk could’ve been more helpful. The woman at the front desk was very helpful otherwise."

"Nice staff, good price, very nice room"

"Falta la cafetera para calentar agua y hacer un te"