Horizons Kangaroo Sanctuary Tours and Activities

No remote hac to stand on chair to adjust temperature

When you arrive, despite it saying reception is staffed during business hours, you have to call to get your room key because there's never anyone in reception. There was no instructions/booklet in the room which sets out expectations during the stay or nearby entertainment. I messaged twice asking for the wifi password but never received a reply so we had to use mobile data the whole stay. The wifi connection I was told to use didn't even appear in my wifi options, although 3 different midcity wifis popped up, all password protected. The bathroom door was brand new, not even a coat of paint was applied to it. It wasn't cut to fit the door frame properly and wasn't able to be closed. There was no hardware attached to the door either, no handles or anything. We ended up putting a chair up against the door when in use to stop the door swinging open. No dishwashing liquid or sponge to do dishes. Can't imagine dishes have ever been cleaned by previous visitors given the hair I got out of my coffee the first morning. No extra toilet paper either. One roll to last 2 people 2 nights. Loud tenants all hours of the night despite many signs throughout the complex about noise between certain times. Looked like someone had previously attempted to break into our room with damage around the key hole and entrance. It did the job for what we needed which was mainly just a bed at night but improvements need to be made.

We had a disabled room which was quite large. The bed mattress was quite firm & very good. The bathroom was huge. The shower door was in 4 parts & folded flat against the wall. The kitchen was well stocked & the motel hallways were wide so if you did have a wheelchair (we didn't), it would be no hassle. The motel was very quiet but noise came through the windows from the idiots revving & carrying on in their souped up cars all night. Was the most pleasant room in a motel we have stayed. Didnt use any faciities except the under cover car park.