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"Lovely hotel, a bit of a walk from the centre but amazing for the price paid"

"Lovely spacious room and bathroom and both were very clean. The pool and wellness facilities were a great way to start or finish the day. Staff friendly and hotel is walkable from the main sites. Uber was very inexpensive to get to the hotel from the main station if you didn’t fancy the 20-25 minute walk. Good selection of breakfast items in a nice room with some table overlooking the river "

" Welcoming accommodating staff "

"Large room, top breakfast"

"I wanted so badly to like this place but the service I received was actually horrible. The woman at the front desk was incredibly rude to my family and I. I asked upon checking in that I booked an extra night because I was unsure of their policies but my train home was at midnight so if I could do a single night stay and a late check out instead that would’ve been great. And she said at first the best she could do was 1 pm check out and the man there with her said “oh and we can hold your bags at the front desk for you for free” (which I did later on and it isn’t secure at all, it’s not even behind the desk, it’s next to the desk). After all of this and thinking it was settled she gave me the paper to sign still giving me the original check out date and when I asked if there was a mistake she rudely, bluntly shut it down saying “you can’t make changes”. Which is fine and understandable but then what the hell was the point of wasting the last 10 minutes leading me to believe I could make those changes? Then we finally get to our rooms and find that one of our rooms is “wrong”. I go to the front desk again and told her that I think there was a mistake because we were supposed to have one room with two beds. She just says “we don’t have rooms with two beds” and left it at that. I understand it’s not her fault, but Expedia does say “queen bed AND king bed” so you can understand my confusion. I just wanted to clarify and she, once again, was an ass. "

"Lovely hotel, clean, comfortable, perfect location and staff very helpful. Highly recommend, will definitely book again."

"Whilst nicely situated, with a smart restaurant and convenient water refilling facilities, the room faced two lifts which were audible from the room. I called inadvance of booking to ensure a quiet room as the hotel was at low occuoancy, placement by lifts with voices saying ehich floor it's going to seems inconsiderate placement. Had i felt comfortable or atleast made aware, i'd have booked again as i was needing 4 further nights in town. I'm pleased to have been precautious and booked a trial night. The VV restaurant is nice with pleasant staff and aesthetics. Like with many hotels now there is zero info in the room about accessing sauna/ breakfast etc., i proposed having this affixed to back of bedroom doors or in the communal lifts/ water stations. The door for sauna area wasn't labeled too. With simple things in place it can make for a calmer, easier stay. Unfortunately the kettle didnt kettle. I give the benifit of the doubt that this was checked during the cleaning process and that a fuse went afterwards. They do provide a good espresso machine with pods and herbal teas. I think notice on certain rooms about noise transference would ensure less disgruntled reviews, aswell as complimentary earbuds."

"Breakfast staff is bad and food quality is poor "

"Clean rooms. Good breakfast!"