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Overview of The Upper House

Photo gallery

Featured image
Frette Italian sheets, Select Comfort beds, free minibar items
Plasma TV, pay-per-view films
Frette Italian sheets, Select Comfort beds, free minibar items
Frette Italian sheets, Select Comfort beds, free minibar items

The Upper House

5 out of 5

4.8/5 Exceptional

Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

    Popular LocationVictoria Harbour12 min walk
    Popular LocationHong Kong Convention and Exhibition Centre18 min walk
    Popular LocationLan Kwai Fong19 min walk
    AirportHong Kong (HKG-Hong Kong Intl.)39 min drive

Choose dates to view prices

Suite, Harbour View

  • 114 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

Studio 80 Harbour View

5/5 guest room rating
  • 78 sq m
  • Harbor view
  • Sleeps 2
  • 1 King Bed

Studio 80 Island View Room

5/5 guest room rating
  • 78 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Studio 70 Harbour View

5/5 guest room rating
  • 68 sq m
  • Harbor view
  • Sleeps 2
  • 1 King Bed

Studio 70 Island View Room

5/5 guest room rating
  • 68 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

About this area

Hong Kong

Located in Hong Kong's Central & Western District neighbourhood, The Upper House is in the city centre and near a metro station. The area's natural beauty can be seen at Victoria Harbour and Hong Kong Park, while The Peak Tram and Madame Tussauds are popular area attractions. Check out an event or a game at Happy Valley Race Course, and consider making time for Ocean Park, a top attraction not to be missed.
Popular Location

What's nearby

  • Pacific Place - 1 min walk
  • Hong Kong Park - 10 min walk
  • Victoria Harbour - 12 min walk
  • Hong Kong Convention and Exhibition Centre - 18 min walk
  • Lan Kwai Fong - 19 min walk

Getting around

  • Hong Kong Admiralty Station - 8 min walk
  • Hong Kong Station - 19 min walk
  • Hong Kong International Airport (HKG) - 39 min drive

Restaurants

  • Café Gray Deluxe - 3 min walk
  • Lobster Bar and Grill - 3 min walk
  • The Continental - 3 min walk
  • JW Café - 3 min walk
  • Peking Garden - 4 min walk

About this property

The Upper House

Luxury Hong Kong hotel in Central & Western District, walk to Pacific Place
A restaurant, a 24-hour fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, valet parking and 24-hour room service. All 117 soundproofed rooms feature free WiFi and Select Comfort beds. Guests can enjoy deep soaking bathtubs, and other standard amenities include separate sitting areas, 24-hour room service and plasma TVs.
The Upper House offers 117 forms of accommodation with minibars (stocked with some free items) and espresso makers. This accommodation offers separate sitting areas. Select Comfort beds feature Frette Italian sheets. 42-inch Plasma televisions come with pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

This Hong Kong hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Recreational amenities at the hotel include a 24-hour fitness centre and complimentary bicycles.

Awards and affiliations

The Upper House is listed in the 2020 Condé Nast Traveller Gold List of the world's best places to stay.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Cleaning and safety practices

Enhanced cleanliness measures

High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (HKD 800 per day)
  • Valet parking on site (HKD 800 per day)
  • Wheelchair-accessible parking available
  • 24-hour pick-up airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–10:30 AM: HKD 250-300 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • Free bike hire
  • Shopping

Family friendly

  • Dry cleaning service
  • Free cots/infant beds
  • Laundry facilities
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • Chinese
  • English
  • French
  • German
  • Hindi
  • Italian
  • Korean

Business services

  • Business centre
  • Conference space (1238 square feet)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Frette Italian sheets
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)
  • Select comfort bed

Bathroom

  • Bathrobes
  • Deep-soaking bathtub
  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • 42-inch plasma TV
  • Films for purchase

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free minibar (some items)
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Safe
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

The price per-night is based on the lowest price found within the past 24 hours for the next 30 nights. All prices include taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

Policies

Check-in

Check-in from 2:00 PM - 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
From January 1 to April 30, 2021, this property's breakfast is served at The Lawn, Level 6 or The Continental, Pacific Place, located across from The Upper House.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! One child 11 years old or younger stays free when using existing bedding
Rollaway/extra beds are available for HKD 880.0 per night.
Free cots (infant beds)

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between HKD 250 and HKD 300 per person (approximately)
  • Airport shuttle fee: HKD 1200 per vehicle
  • Self-parking fee: HKD 800 per day
  • Valet parking fee: HKD 800 per day
  • Rollaway bed fee: HKD 880.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation
One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Upper House
Upper House Hong Kong
Upper House Hotel
Upper House Hotel Hong Kong
The Upper House Hong Kong
The Upper House Hotel Hong Kong
The Upper House Hong Kong
The Upper House Hotel
The Upper House Hong Kong
The Upper House Hotel Hong Kong

Frequently asked questions

Can I cancel my reservation for free at The Upper House and receive a full refund?
Yes, The Upper House offers free cancellation on select room rates, because flexibility matters! Please refer to The Upper House cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at The Upper House?
As of 20 Apr. 2021, prices found for a 1-night stay for 2 adults at The Upper House on 29 Apr. 2021 start from AU$639, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is The Upper House pet-friendly?
No, only service animals are welcome at the property.
How much is parking at The Upper House?
Self-parking is available for HKD 800 per day. Valet parking is available for HKD 800 per day.
What time is check-in at The Upper House?
Check-in is from 2:00 PM - 5:30 AM.
What time is check-out at The Upper House?
Checkout is at noon.
Does The Upper House provide a shuttle to the airport?
Yes, there's a shuttle from the airport to the hotel that runs (available on request). A fee of HKD 1200 per vehicle applies.
Where is The Upper House located?
Located in Central & Western District, this luxury hotel is within a 15-minute walk of Pacific Place, Victoria Harbour and Hong Kong Park. The Peak Tram and Wan Chai Road are also within 15 minutes. Hong Kong Admiralty Station is 8 minutes by foot and Hong Kong Wan Chai Station is 11 minutes.

Overall score and ratings

4.8

Exceptional

Rating 5 - Excellent. 276 out of 315 reviews
5 - Excellent 88%
Rating 4 - Good. 26 out of 315 reviews
4 - Good 8%
Rating 3 - Okay. 8 out of 315 reviews
3 - Okay 3%
Rating 2 - Poor. 3 out of 315 reviews
2 - Poor 1%
Rating 1 - Terrible. 2 out of 315 reviews
1 - Terrible 1%

4.9/5

Cleanliness

4.8/5

Staff & service

4.4/5

Amenities

4.8/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Celebrating our 5 year anniversary. Room and service is amazing! Will love to come back to celebrate our 10 year anniversary!
Stayed 2 nights in Nov 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Staycation!
It’s just prefect to stay in Upper House. Service, food, decor all represent its value. Definitely will come back again!
Stayed 1 night in Aug 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

1/5 Terrible

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2020

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