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Overview of The Upper House

Photo gallery

Plasma TV, pay-per-view films
Frette Italian sheets, Select Comfort beds, free minibar items
Frette Italian sheets, Select Comfort beds, free minibar items
View from Room
Frette Italian sheets, Select Comfort beds, free minibar items

4.8/5 Exceptional

Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast Available
  • Business Services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

    Popular LocationPacific Place1 min walk
    Popular LocationHong Kong Park10 min walk
    Popular LocationThe Peak Tram11 min walk
    AirportHong Kong (HKG-Hong Kong Intl.)39 min drive

Choose dates to view prices

  • Suite, Harbour View

    Room amenities

    • 114 sq m
    • Harbor view
    • Sleeps 3
    • 1 King Bed
    More detailsSuite, Harbour View
  • Studio 80 Harbour View

    5/5 guest room rating

    Room amenities

    • 78 sq m
    • Harbor view
    • Sleeps 2
    • 1 King Bed
    More detailsStudio 80 Harbour View
  • Studio, View

    5/5 guest room rating

    Room amenities

    • 78 sq m
    • City view
    • Sleeps 2
    • 1 King Bed
    More detailsStudio, View
  • Studio 70 Harbour View

    5/5 guest room rating

    Room amenities

    • 68 sq m
    • Harbor view
    • Sleeps 2
    • 1 King Bed
    More detailsStudio 70 Harbour View
  • Studio, View

    5/5 guest room rating

    Room amenities

    • 68 sq m
    • City view
    • Sleeps 2
    • 1 King Bed
    More detailsStudio, View

About this area

Hong Kong

Located in Hong Kong's Central & Western District neighbourhood, The Upper House is in the city centre and near a metro station. The area's natural beauty can be seen at Victoria Harbour and Hong Kong Park, while The Peak Tram and Madame Tussauds are popular area attractions. Check out an event or a game at Happy Valley Race Course, and consider making time for Ocean Park, a top attraction not to be missed.
Popular Location

What's nearby

  • Pacific Place - 1 min walk
  • Hong Kong Park - 10 min walk
  • The Peak Tram - 11 min walk
  • Wan Chai Market - 12 min walk
  • Hong Kong City Hall - 15 min walk

Getting around

  • Hong Kong Admiralty Station - 8 min walk
  • Hong Kong Station - 19 min walk
  • AirportHong Kong (HKG-Hong Kong Intl.) - 39 min drive

Restaurants

  • Cafe Gray Deluxe — 1 min walk
  • Café Gray Deluxe - 3 min walk
  • Lobster Bar and Grill - 3 min walk
  • The Continental - 3 min walk
  • JW Café - 3 min walk

About this property

The Upper House

Luxury Hong Kong hotel in Central & Western District, walk to Pacific Place
A restaurant, a 24-hour fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, valet parking, 24-hour room service and a business centre are on-site. All 117 soundproofed rooms feature free WiFi and Select Comfort beds. Guests can enjoy deep soaking bathtubs, and other standard amenities include separate sitting areas, 24-hour room service and plasma TVs.
The Upper House offers 117 forms of accommodation with minibars (stocked with some free items) and espresso makers. This accommodation offers separate sitting areas. Select Comfort beds feature Frette Italian sheets. 42-inch Plasma televisions come with pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

This Hong Kong hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Recreational amenities at the hotel include a 24-hour fitness centre and complimentary bicycles.

Awards and affiliations

The Upper House is listed in the 2020 Condé Nast Traveller Gold List of the world's best places to stay.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Cleaning and safety practices

Enhanced cleanliness measures

High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows industry sanitisation guidelines of Safe Travels (WTTC - Global)

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (HKD 800 per day)
  • Valet parking on site (HKD 800 per day)
  • 24-hour pick-up airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–10:30 AM: HKD 250-300 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • Free bike hire
  • Shopping

Family friendly

  • Dry cleaning service
  • Free cots/infant beds
  • Laundry facilities
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • Chinese
  • English
  • French
  • German
  • Hindi
  • Italian
  • Korean

Business services

  • Business centre
  • Conference space (1238 square feet)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Frette Italian sheets
  • Free cots/infant beds
  • Linens
  • Rollaway/extra beds (surcharge)
  • Select comfort bed

Bathroom

  • Bathrobes
  • Deep-soaking bathtub
  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • 42-inch plasma TV
  • Films for purchase

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free minibar (some items)
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Safe
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Turndown service

See similar properties

Policies

Check-in

Check-in from 2:00 PM - 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
From January 1 to April 30, 2021, this property's breakfast is served at The Lawn, Level 6 or The Continental, Pacific Place, located across from The Upper House.

Renovations and closures

The property will be renovating from 4 January 2021 to 26 January 2021 (completion date subject to change). The following areas are affected:
  • Dining venue
  • Fitness facilities
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! One child 11 years old or younger stays free when using existing bedding
Rollaway/extra beds are available for HKD 880.0 per night.
Free cots (infant beds)

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between HKD 250 and HKD 300 per person (approximately)
  • Airport shuttle fee: HKD 1200 per vehicle
  • Self-parking fee: HKD 800 per day
  • Valet parking fee: HKD 800 per day
  • Rollaway bed fee: HKD 880.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation
One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Upper House
Upper House Hong Kong
Upper House Hotel
Upper House Hotel Hong Kong
The Upper House Hong Kong
The Upper House Hotel Hong Kong
The Upper House Hong Kong
The Upper House Hotel
The Upper House Hong Kong
The Upper House Hotel Hong Kong

Frequently asked questions

Can I cancel my reservation for free at The Upper House and receive a full refund?
Yes, The Upper House offers free cancellation on select room rates, because flexibility matters! Please refer to The Upper House cancellation policy on our site for more details about any exclusions or requirements.
Is The Upper House pet-friendly?
No, only service animals are welcome at the property.
How much is parking at The Upper House?
Self-parking is available for HKD 800 per day. Valet parking is available for HKD 800 per day.
What time is check-in at The Upper House?
Check-in is from 2:00 PM - 5:30 AM.
What time is check-out at The Upper House?
Checkout is at noon.
Does The Upper House provide a shuttle to the airport?
Yes, there's a shuttle from the airport to the hotel. A fee of HKD 1200 per vehicle applies.
Where is The Upper House located?
Located in Central & Western District, this luxury hotel is within a 15-minute walk of Pacific Place, Victoria Harbour and Hong Kong Park. The Peak Tram and Wan Chai Road are also within 15 minutes. Hong Kong Admiralty Station is 8 minutes by foot and Hong Kong Wan Chai Station is 11 minutes.
4.8
Exceptional
5 - Excellent
271
4 - Good
26
3 - Okay
8
2 - Poor
3
1 - Terrible
2

4.9/5

Cleanliness

4.8/5

Staff & service

4.4/5

Amenities

4.8/5

Property conditions & facilities

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

4/5 Good

Happy face iconLiked: Cleanliness, property conditions & facilities, room comfort
Nice staycation
Nice and decent hotel but the service was just mediocre. Breakfast was soso too but the room is spacious and love the bathroom
Stayed 1 night in Aug 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
The Upper House has several great things that come to mind when staying at the hotel. 1) great attentive friendly staff (Jess Ma and Rhoda Chan were exceptional), unique modern tasteful clean design, great location on HK Island, excellent fit and finish to the rooms and the quality of every little thing seemed effortless but perfect.
Stayed 2 nights in Feb 2020

2/5 Poor

Travelled with family
Happy face iconLiked: Cleanliness
Sad face IconDisliked: Staff & service
Food standard dropped a lot. staff is a bit green on reception. Reservation with hotel.com was disconnected. No record on reservations even with conformation number. The names reserved on the hotel.com do not show up correctly on the hotel.com confirmation. Which leads to the hotel cannot check me in and could not find the reservation and asked a lot of questions which gave me an impression that I am a low end guest and come for a bargain deal. It is not just the property management but also hotel.com responsible to make sure I am being looked after well. Your company should look into what happen and review yourself instead of just ask me to review the hotel.
Stayed 4 nights in Jan 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Awesome Stay, So Sad to Leave...
We stayed 4 nights for Christmas, and it was an amazing and pleasurable stay. The hotel staff led by Renee were amazing, and couldn't do enough for us. The personal touches and attention made our stay memorable and I would definately recommend. We can't wait to return.
Stayed 4 nights in Dec 2019