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Reviews of White Pines Inn & Suites

2.5 out of 5
White Pines Inn & Suites
2888 W Shore Drive, Holland, MI

Reviews

8.2

Very good

Rating 10 - Excellent. 485 out of 1010 reviews" "
Rating 8 - Good. 284 out of 1010 reviews" "
Rating 6 - Okay. 122 out of 1010 reviews" "
Rating 4 - Poor. 74 out of 1010 reviews" "
Rating 2 - Terrible. 45 out of 1010 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Connie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is limited by 8:40 when is supposed to last until 9 am
Stayed 2 nights in Apr 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay at this hotel every time I'm in Holland. Love the staff and location.
Stayed 1 night in Apr 2024

8/10 Good

Cari

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This wasn’t a “fancy” place by any means, but was honestly great for the price. It seems to have been upgraded on the inside recently, but you can tell it’s an older building. The outside looked a little unattended. But honestly, our beds were comfy and sheets were nice. Bathroom had ample towels and shower was clean. The breakfast was limited; I was excited about the waffle maker, but there wasn’t any batter. There was no juice. But, I had a couple of eggs and a couple of sausage links, and that was enough to start the day. The staff was all super nice. I’d totally stay here again for the value. This was about half as much as anything else I was looking at, and though there weren’t many “frills,” it was more than sufficient for a one-night stay in town.
Stayed 1 night in Apr 2024

10/10 Excellent

GARY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, affordable, comfortable.
Stayed 1 night in May 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

paula, lincoln

Liked: Property conditions & facilities
It was okay.
Stayed 2 nights in Apr 2024

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Nice friendly place to stay
Stayed 1 night in Apr 2024

10/10 Excellent

Youngwoo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every crews are very kind. Thanks a lot.
Stayed 5 nights in Apr 2024

10/10 Excellent

Lane

Liked: Cleanliness, staff & service, property conditions & facilities
The directions on how to find the property were difficult to follow.
Stayed 1 night in Apr 2024

6/10 Okay

Jeffrey

Travelled with family
Smelled like pot going to our room off the elevator. My wife has a hard time walking and u cant use your card with any of the side doors for convenience. U have to walk clear to lobby and then back down to elevators. Shower drain was very slow. When i tried to make reservations on phone they tried to charge me more than the advertised online price telling me that it may be more but at least the price was secure where the online price i paid wasnt secure. Breakfast was okay. Nothing great. Need some juice and fruit and silverware u can actually eat with.
Stayed 1 night in Apr 2024

6/10 Okay

Rick

Liked: Staff & service
Very average accommodations. Location was good. Good value. Service from staff was outstanding.
Stayed 1 night in Apr 2024

10/10 Excellent

Heather

Travelled with group
Liked: Amenities
Hotel was very clean. Nice refreshments available and good breakfast bar. Nickolas was a wonderful front desk host and helped guide us with suggestions around town.
Stayed 1 night in Apr 2024

8/10 Good

Tiffanie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good, the only thing I didn’t like was the bathroom sink was in the room and not in the bathroom
Stayed 3 nights in Apr 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property and where I stay when I'm in Holland
Stayed 1 night in Apr 2024

10/10 Excellent

Adam

Stayed 2 nights in Feb 2024

8/10 Good

Deanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staffand hod popcorn. Breakfast was minimal on some items.
Stayed 1 night in Mar 2024
Response from Doug Pollock General Manager on 31 Mar 2024
Thank you for taking the time to write a review, we appreciate the feedback.

6/10 Okay

Erin, Terre Haute

Travelled with family
Liked: Cleanliness, staff & service
The hotel was very affordable. The room was clean and had plenty of space for my family. The employees were extremely friendly! The downsides were that the pool was out of order and breakfast wasn’t great. The hotel was generally clean, but not modern.
Stayed 1 night in Mar 2024
Response from Doug Pollock General Manager on 31 Mar 2024
Thank you for taking the time to write a review, we appreciate the feedback. We do apologize that during your stay with us our pool was out of order for maintenance. It has since been repaired and is open once again.

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ashleh Sosa General Manager on 27 Mar 2024
Thank you for the review. We appreciate the feedback.

4/10 Poor

Rachel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ashleh Sosa General Manager on 27 Mar 2024
Thank you for the review, we appreciate the feedback. We apologize that your stay was not up to your expectations.

10/10 Excellent

Baltazar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms where really clean and the hot tub was nice.
Stayed 2 nights in Mar 2024
Response from Ashleh Sosa General Manager on 25 Mar 2024
Thank you for taking the time to write a review, we greatly appreciate the feedback. We are happy to hear that you enjoyed your stay with us, and we hope that you choose to stay with us again for your future visits to the Holland area.

8/10 Good

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Little older property but pretty clean. Good value!
Stayed 2 nights in Mar 2024
Response from Ashleh Sosa General Manager on 25 Mar 2024
Thank you for the review, we appreciate the feedback. We are happy to hear that you enjoyed your stay with us, and we hope that you choose to stay with us again for your future visits to the Holland area.

10/10 Excellent

Steven

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The price was good - but the room was over deodorized I am a migraine sufferer and it was very hard for me to be in the room the smell was SO STRONG! there was a little bit of mold around the soap dish in the shower and it was hard for me to get in and out of the tub for a shower as the bottom was super slippery and sloped in the middle. I overcame all that but when I used the ice machine on the first floor that is where I lost it. The amount of MOLD on that machine was overwhelmingly gross. I clean homes for a living and that is just not acceptable at all because there is NO way that could be overlooked if it was being checked. The pool was not heated either - we were looking forward to swimming - this was a night away from our home and kids and animals and we got to use the hot tub but not the pool. Also as we got out of the hottub some people came in with babies and put them in the hot tub with NO DIAPERS needless to say we didn't get back in after using it once. So sad
Stayed 1 night in Mar 2024
Response from Ashleh Sosa General Manager on 24 Mar 2024
Thank you for taking the time to write a review, we appreciate the feedback. We do apologize that there were so many issues during your stay. We will use your review to ensure that no other guests have a similar experience.

6/10 Okay

Marissa

Travelled with family and small children
.
Stayed 3 nights in Mar 2024
Response from Ashleh Sosa General Manager on 21 Mar 2024
Thank you for the review, we appreciate the feedback.

10/10 Excellent

Shelia

Liked: Cleanliness, staff & service, property conditions & facilities
Property appears to be former Best Western Hotel. Staff were friendly, I liked the 24-coffee, hot chocolate, filtered water. I did not like that breakfast only went until 9:00 am. So keep that in mind. But met our needs and we would stay again.
Stayed 1 night in Mar 2024
Response from Ashleh Sosa General Manager on 21 Mar 2024
Thank you for taking the time to write a review, we appreciate the feedback. We are happy to hear that you enjoyed your stay with us, and that you would stay with us again for your future trips to the Holland area.

8/10 Good

Deb

Travelled with family
Liked: Amenities
While the location was great and close to shops and restaurants, there were a few unusual details in our room. We had the large room with the fireplace and whirlpool. It was odd to have the jacuzzi in an open space, a tiny bathroom and shower/tub and we could feel vibrations from the laundry below that made the floor shake. Our room key never worked (even after we had the front desk check it multiple times) and they had run out of sausage and hash downs by 8:15 am. When asked, we were told "a group of college boys" has cleaned them out by 7:30. If they were aware of having full capacity they also should have adjusted the breakfast amounts!
Stayed 2 nights in Mar 2024
Response from Ashleh Sosa General Manager on 21 Mar 2024
Thank you for taking the time to write a review, we appreciate the feedback. We are sorry to heat that your stay was less than expected, and will se your review to ensure that no future guests have a similar experience.

10/10 Excellent

Marlon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for service
Stayed 1 night in Mar 2024
Response from Ashleh Sosa General Manager on 16 Mar 2024
Thank you for the review, we appreciate the feedback. We are happy to hear that you enjoyed your stay with us, and we hope that you choose to stay with us again on your future trips to the Holland area.

2/10 Terrible

Kayla

Stayed 1 night in Mar 2024
Response from Ashleh Sosa General Manager on 12 Mar 2024
Thank you for the review, we appreciate the feedback. We apologize that it seems you did not have an enjoyable stay with us.

10/10 Excellent

Joshua

Stayed 2 nights in Mar 2024

10/10 Excellent

Nathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a little older but still nice. And very affordable. Got the room with the fireplace. It had a lot of extra space.
Stayed 2 nights in Mar 2024
Response from Ashleh Sosa General Manager on 12 Mar 2024
Thank you for the review, we appreciate the feedback. We are happy to hear that you enjoyed your stay with us, and we hope that you choose to stay with us again for your future trips to the Holland area.

10/10 Excellent

Renee

Stayed 1 night in Mar 2024
Response from Doug Pollock General Manager on 31 Mar 2024
Thank you for the review, we appreciate the feedback.

4/10 Poor

Ivan, Holland

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
I stay at this property often, me and my partner love the how friendly the staff is and how clean the rooms are but this stay was the worst ever! Shortly after getting checked in the the room while me and my partner were both changing someone entered our room, apparently the front desk assigned our room to someone else just after 30 minutes of us being there. After that we left out for the day and came back to the room and our room keys didn't work so we had to go all the way down to the front desk and get new keys. When we laid down for bed we noticed that a couple of the pillows had brown stains.
Stayed 2 nights in Feb 2024
Response from Ashleh Sosa General Manager on 9 Mar 2024
Thank you for taking the time to write a review, we appreciate the feedback. On behalf of the entire staff we would like to apologize for the poor experience you had this time at our facilities. We will use your review as a training tool to ensure that this does not happen to any other guests in the future.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Great room for the price. Will stay here again.
Stayed 3 nights in Feb 2024
Response from Ashleh Sosa General Manager on 9 Mar 2024
Thank you for the review, we appreciate the feedback.

10/10 Excellent

Marlon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ashleh Sosa General Manager on 9 Mar 2024
Thank you for the review.

10/10 Excellent

Madison

Travelled with family
Liked: Cleanliness, staff & service, amenities
Lovely people with great attitudes. The room was nice and smelled really good! 10/10
Stayed 1 night in Feb 2024
Response from Ashleh Sosa General Manager on 9 Mar 2024
Thank you for the review, we appreciate the feedback. We are happy to hear that you enjoyed your stay with us, and we hope that you choose to stay with us on your future visits to the Holland area.

4/10 Poor

donald e

Disliked: Cleanliness, staff & service, property conditions & facilities
Had to wait in the lobby for over 30 minutes before anyone showed up to the front counter. Even after calling several times, there was no one around.
Stayed 2 nights in Feb 2024
Response from Ashleh Sosa General Manager on 9 Mar 2024
Thank you for the review, we appreciate the feedback. We do apologize that you had a negative experience, and will use this review as a training tool to ensure that no future guests have a similar experience.

10/10 Excellent

Atley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family friendly!
We had a lovely stay the staff were all very nice, the pool had floaty’s and life jackets for kids, which was awesome, we had our 10 month old with us and they even had a baby one. The room was clean and very comfortable, breakfast was basic, but no complaints it was good as well! They have an awesome coffee maker too!
Stayed 1 night in Feb 2024
Response from Ashleh Sosa General Manager on 9 Mar 2024
Thank you for the review, we appreciate the feedback. We are happy to hear that you enjoyed your stay with us, and we hope that you choose to stay with us again on your future visits to the Holland area.

10/10 Excellent

Billy, spring lake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will be coming back to this place
Stayed 2 nights in Jan 2024
Response from Ashleh Sosa General Manager on 9 Mar 2024
Thank you for the review, we appreciate the feedback. We are happy tov hear that you enjoyed your stay with us.

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super family friendly
The hotel is gorgeous and homey. The pool and hot tub were very nice. They had toys to play with and also float devices for the kids. . The food was great.
Stayed 1 night in Jan 2024
Response from Ashleh Sosa General Manager on 9 Mar 2024
Thank you for the review, we appreciate the feedback. We are happy to hear that you enjoyed your stay with us.

10/10 Excellent

Christina

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The girl at the front desk was fantastic, the hotel is very clean and well maintained. We’re just staying for one night but for the price I paid I’m very impressed.
Stayed 1 night in Jan 2024
Response from Ashleh Sosa General Manager on 9 Mar 2024
Thank you for the review, we appreciate the feedback. We are happy tov hear that you enjoyed your stay with us. We hope that you choose to stay with us again for your future visits to the Holland area.

4/10 Poor

Rachelle

Stayed 2 nights in Jan 2024
Response from Ashleh Sosa General Manager on 9 Mar 2024
Thank you for the review, we appreciate the feedback.

8/10 Good

Ronda

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff super friendly. Great customer service. And nice place expect breakfast wasn’t that great. Used tarot tots for hash brown and didn’t even serve most of breakfast all the days. Or it was out of service. And entrance was plowed in the 3 days I was there and almost got stuck every time I left or came back
Stayed 4 nights in Jan 2024
Response from Ashleh Sosa General Manager on 9 Mar 2024
Thank you for writing a review, we appreciate the feedback. We are sorry to hear that you did not enjoy your stay with us, and will use this review as a training tool to ensure that no other guests have a similar experience.

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Stayed here only one night. Hotel recently opened under new name. Much of hotel seemed updated and smelled fresh. Room was clean and comfortable. Front desk staff was very friendly. Very nice, warm pool and hot tub. Breakfast had waffles and eggs, but not much else. Would compare this to a higher-tier hotel chain and would definitely stay again and for a longer period of time.
Stayed 1 night in Jan 2024
Response from Ashleh Sosa General Manager on 9 Mar 2024
Thank you for taking the time to write a review, we appreciate the feedback. We are happy to hear that you enjoyed your stay with us and we hope that you choose to stay with us again for your future visits to the Holland area.

8/10 Good

D

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room. Pool and hot tub were awesome. I would suggest to go real early for breakfast. We arrived 1 hour before it was to end and they had almost nothing worth while.
Stayed 1 night in Jan 2024
Response from Ashleh Sosa General Manager on 9 Mar 2024
Thank you for taking the time to write a review, we appreciate the feedback.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
New ownership of an older hotel. In time I think they will make it much nicer as I doubt Ramada put much money into it over the years. Very nice staff and very nice pool area.
Stayed 1 night in Dec 2023
Response from Ashleh Sosa General Manager on 13 Jan 2024
Thank you for taking the time to write a review, we appreciate the feedback. We are indeed working to improve our facilities, and we hope that you choose to return to our location on your future visits to the Holland area.

10/10 Excellent

Nichole

Stayed 1 night in Dec 2023
Response from Ashleh Sosa General Manager on 30 Dec 2023
Thank you for the review, we appreciate the feedback.

10/10 Excellent

Carol

Liked: Staff & service, amenities
The breakfast was great, pool looked inviting, room was ok but smelled like smoke, cigarettes, tub was dirty but cleaned it myself and it was so relaxing
Stayed 1 night in Dec 2023
Response from Ashleh Sosa General Manager on 30 Dec 2023
Thank you for taking the time to write a review, we appreciate the feedback. We are sorry to hear that your room was not up to our cleanliness standards. We will be using this review as a training tool to ensure that no future guests have a similar experience.

10/10 Excellent

marvin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ashleh Sosa General Manager on 28 Dec 2023
Thank you for the review, we greatly appreciate the feedback.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
The only problem is the tradesmen staying there feel they need to warm up their trucks at 5:30am in the morning. The temperature was never below freezing the three nights we stayed. Nov 13-14 2023.
Stayed 3 nights in Nov 2023
Response from Ashleh Sosa General Manager on 18 Nov 2023
Thank you for taking the time to write a review, we appreciate the feedback. We do apologize that we were unable to meet and exceed your expectations.

6/10 Okay

John

Business traveller
Liked: Amenities
Bathrooms need work, strong smell of mildew. Bathroom had old soap and shampoo in bathtub.
Stayed 1 night in Nov 2023
Response from Ashleh Sosa General Manager on 18 Nov 2023
Thank you for taking the time to write a review, we appreciate the feedback. We do apologize for not meeting and exceeding your expectations, and will be using this review as a training tool to ensure that no other guests have a similar experience.

8/10 Good

Diana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a little pricey for what you get, but overall stay was decent. The pool was warm, hot tub was nice. Friendly staff very helpful. Breakfast was good. Stayed two nights with my family of four. Beds are more of a Full instead of Queen size - but comfy.
Stayed 2 nights in Nov 2023
Response from Ashleh Sosa General Manager on 15 Nov 2023
Thank you for the review, we appreciate the feedback. We are happy to hear that you enjoyed your stay with us, and we hope that you choose to stay with us again for your future visits to the Holland area.