After booking this place months out from our required date & communicating with the owner of the property regarding early check ins, ect, We arrived to discover that another group of people were already checked in & had a wedding booked at this property. The owner was notified by cleaners of the issue & took over 30 minutes to get in contact with me. I was offered another property by the owner - via the cleaners, that was up for sale with an open house at 10:30 the following morning, her daughter was living in the house with her cats & was being kicked out to accommodate us & still needed to be cleaned. I rejected this property as it was completely unacceptable & when the owner finally called me, she was hardly apologetic. Whilst she did offer to find other accommodation for us I had already spoken with my girlfriend that I had organised the weekend for & she made a few phone calls & found us reasonable accommodation instead.
The owner spun me some story about a person with the same name moving into another one of her properties on the same day & hence the confusion HOWEVER she was communicating with the wedding booking via email/phone, myself via the stayz app which states at the top of the conversation which property you are discussing & the other person with the same name would have been via other means on a completely different property. I also received txt msgs at 1:30am requesting me to cancel so she wouldn’t be fined by stayz!! Good business manners, never again!!