2/10 Terrible
Dave M.
25 Apr 2024
Disliked: Cleanliness
Horrible customer care and response regarding the issues that we experiened during our stay.
Checked in and spend over an hour cleaning the filthy pool and pool filter. The deck area was filthy, moldy and needed to be pressure washed. The floor rugs/ mats were filthy so we washed them within an hour of walking in. There was Zero propane for the grills. We had gone grocery shopping and bought and marinated meats to put on grill but instead had to go out and drop $300 for the 11 of us to eat out. The flattop grill was just a slab of rust- you would never want to actually put food on it. Our master bedroom smelled like sewage, something must have been in the pea trap, but it was really horrible. You could smell it from down the hall from our bedroom. We were told the pool heat would be turned on as it was only 70 out and pool was freezing but they never turned it on. On day 2 of our stay someone came over and brought propane also came to pressure wash the pool deck and furniture and so we had that going on most of the entire day and everything was soaking wet. Should have been done B4 we checked in! The property manager came and agreed our room smelled like sewage but did nothing about it. After day 2 the company did not respond to any of our MANY calls, texts, visits to office, etc.. We did not even get a response. I have called 2x since we checked out as well and no response. The house was great location and it would have been really nice but property manager dropped the ball on all these details and lack of response.
Dave M.
Stayed 7 nights in Mar 2024