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Reviews of The Colonial Inn-Hillsborough

4 out of 5
The Colonial Inn-Hillsborough
153 W King St, Hillsborough, NC

Reviews

9.6

Exceptional

Rating 10 - Excellent. 162 out of 192 reviews" "
Rating 8 - Good. 22 out of 192 reviews" "
Rating 6 - Okay. 7 out of 192 reviews" "
Rating 4 - Poor. 1 out of 192 reviews" "
Rating 2 - Terrible. 0 out of 192 reviews" "

10/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Angeles Valeria Lopez, St Louis Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have mixed feelings about our weekend at The Colonial Inn. We thought we'd enjoy our stay more than we did. Our room was well-appointed and comfortable. Comfortable bed, good amenities, and ample space. Drawback: the walls are paper thin, and one will hear the guest next door's activities. However, the room had a sound machine, which seemed to do the trick. I read their brunch was good, but the kitchen was closed and not serving brunch that day. Good luck finding anything open around the area before 11:00 AM if you're an early riser. We didn't get to enjoy any other areas around the property since there was a wedding, and pretty much everything else was reserved for that. While I understand the staff's attention and efforts were mostly focused on the wedding, I felt underwhelmed by our experience there. Meh...
Stayed 2 nights in Apr 2024
Response from Elise Tyler, GM on 10 Apr 2024
Hello!Thank you for your thoughtful review of your stay! We are so glad you had a wonderful room that you enjoyed, and that the noise maker supported with any surrounding sound allowing you for a restful stay! We are also sorry that we did not have brunch this past weekend. After a very busy Easter weekend, we had necessary kitchen maintenance work being done that Sunday. We typically are open and apologize we were not open the day you were here at the property. We are always happy to support with finding alternative options for dining and experiences here in our wonderful little town! We hope you come back to enjoy all that Hillsborough has to offer and thank you again for staying with us!

10/10 Excellent

Frank, Burke

Stayed 3 nights in Mar 2024

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff!!
Stayed 2 nights in Mar 2024
Response from Elise Tyler, GM on 1 Apr 2024
Hi Lynn!!Thank you so much for this wonderful account of your time with our beloved staff. It truly means the world to us! See you again soon!

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful historical hotel with expansive wrap around balcony. The bathroom is updated and very upscale. The room maintained historical ambience while providing modern comfort. The bar is fantastic with many draft options and creative cocktail menu. We didn’t eat at the restaurant but it was full of locals. This is the place to stay.
Stayed 1 night in Mar 2024
Response from Elise Tyler, GM on 1 Apr 2024
Hi Toni!Thank you so very much for your time to write this review and for your kind words. We come every day with to hope that each of our guests enjoy as you did. We are incredibly appreciative that you chose the inn and that you loved your time here!

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful historic hotel in a charming town!
Stayed 2 nights in Mar 2024
Response from Elise Tyler, GM on 1 Apr 2024
Thank you, Margaret! We have to agree! We love Hillsborough and all the wonderful things that it has to offer! We look forward to your next visit!

10/10 Excellent

Cody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so nice and very polite the rooms were very clean, definitely will be coming back.
Stayed 1 night in Mar 2024
Response from Elise Tyler, GM on 1 Apr 2024
Hi Cody!! Thank you for this wonderful review!! We're so thankful you enjoyed your stay with us! We look forward to seeing you soon!

10/10 Excellent

Lynn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was lovely and recently renovated. The staff was very nice. Walkable to all important areas in the town.
Stayed 1 night in Feb 2024
Response from Elise Tyler, GM on 1 Apr 2024
Thank you, Lynn!! We appreciate you coming to stay with us and enjoying Hillsborough! We'll see you next time : )

10/10 Excellent

Cathy

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Elise Tyler GM on 11 Jan 2024
Thank you, Cathy! We are so very grateful for your review and hope to have you return to the inn very soon!

10/10 Excellent

Laurie, York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely place with excellent service.
Stayed 1 night in Dec 2023
Response from Elise Tyler GM on 11 Jan 2024
Hi Laurie! Thank you SO much for staying with us at the inn! We are so grateful for your kind words and hope to provide you with many more lovely stays and top-notch service!

8/10 Good

Ann

Stayed 1 night in Dec 2023
Response from Elise Tyler GM on 11 Jan 2024
Thank you so very much Ann for your wonderful review!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Elise Tyler, GM on 11 Dec 2023
Thank you so very much for this wonderful review score! We look forward to having you back to the inn!

10/10 Excellent

Allan

Stayed 1 night in Dec 2023
Response from Elise Tyler, GM on 11 Dec 2023
Thank you, Mr. Allan, for this glowing score! We are so appreciative!

8/10 Good

Roger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Elise Tyler, GM on 11 Dec 2023
Thank you so very much, Mr. Roger, for your time and review! We look forward to welcoming you back to the inn!

10/10 Excellent

Michael

Liked: Staff & service, property conditions & facilities
I’ve stayed at the Colonial Inn numerous times, and it never fails to meet my expectations. It’s a clean, convenient, and unique hotel ina gorgeous small town. Highly recommend.
Stayed 1 night in Dec 2023
Response from Elise Tyler GM on 12 Dec 2023
Thank you a million times over good sir. I wish I could accurately explain how meaningful your words are for our staff and team. It is truly everything to us to know you enjoy your time here. We welcome you back as often as you please with open arms and look forward to continuing to give you excellent service and accommodation! THANK YOU!

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great small town stay
very clean /nice room/friendly people/good food!
Stayed 1 night in Nov 2023
Response from Elise Tyler GM on 8 Dec 2023
Thank you so very much, Michael! We are so grateful you had a wonderful stay with us! We hope to see you soon : )

10/10 Excellent

Robert

Stayed 1 night in Oct 2023
Response from Elise Tyler, GM on 27 Oct 2023
Thank you so much, Robert, for this excellent rating. We are grateful you had a wonderful experience and look forward to your next stay!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place with a friendly staff and nice accommodations.
Stayed 1 night in Oct 2023
Response from Elise Tyler, GM on 27 Oct 2023
Thank you so much for your kind words and wonderful rating! Please come back and visit soon!

10/10 Excellent

Stacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning, amazing atmosphere, friendly staff..we are in awe! Such a great experience at a beautifully renovated historical treasure!!
Stayed 1 night in Oct 2023
Response from Elise Tyler GM on 25 Oct 2023
Ms. Stacey, I could cry with happiness. We are so grateful that you enjoyed the inn as much as we do! Thank you for your wonderful review and kind words, they are truly everything to us! Thank you a million times over! We look forward to the next stay : )

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely be back!
Will definitely be back. Came for Snow Foundation and PAC training as well as personal. Highly recommend staff, place, restaurant, etc!
Stayed 4 nights in Oct 2023
Response from Elise Tyler GM on 23 Oct 2023
We are so grateful and we cannot wait to have you return to the inn! Thank you!!!

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute, clean and comfortable . Room and property was gorgeous . People are friendly highly recommend
Stayed 2 nights in Oct 2023
Response from Elise Tyler GM on 23 Oct 2023
Thank you SO much, Danielle! This review is so kind. We are truly honored. Please come on back and visit us again soon!

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish mini fridge was up off floor and had a microwave. Otherwise, very pleased.
Stayed 6 nights in Oct 2023
Response from Elise Tyler, GM on 18 Oct 2023
Thank you so very much, Ms. Linda, for this wonderful review! We are so grateful! We hope to have you again with us very soon!

10/10 Excellent

Valerie

Stayed 1 night in Oct 2023
Response from Elise Tyler GM on 8 Nov 2023
You made our day!!! Thank you, Valerie!!!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming and Historic
a charming and comfortable inn in a historic town.
Stayed 2 nights in Oct 2023
Response from Elise Tyler, GM on 16 Oct 2023
Thank you so much for this excellent review! We are honored! We look forward to your next stay!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best cinnamon roll!
Excellent overnight stay on our road trip. Good location. Make sure you have a cinnamon roll in the morning!
Stayed 1 night in Oct 2023
Response from Elise Tyler, GM on 16 Oct 2023
Thank you so very much! The cinnamon rolls MAKE it!! We look forward to your next time through!

10/10 Excellent

Autumn

Business traveller
Stayed 2 nights in Oct 2023
Response from Elise Tyler, GM on 13 Oct 2023
Thank you so very much, Autumn!!! We are honored. We look forward to having you back to Hillsborough!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs improvement
I wish I could give this hotel a better rating, it has so much potential. I booked 2 king rooms, both in the historical section. One was large, bright and spacious, with a desk and refrigerator, the other was small, dark and cramped with one chair and no fridge. Most of the staff was exceptionally nice, but there was a couple that were not, especially one of the restaurant waiters that copped an attitude when we pointed out that he repeatedly forgot to bring my husband's drink at dinner, and literally slammed his beer bottle on to the table. We did not eat there again. There are many nice places to eat within walking distance, but not much for breakfast, unless you are into sugary pastries. There is an area downstairs where they serve coffee and cinnamon rolls (you have to ask for them), but the seating is limited and had obviously not been cleaned very well, with racks of silverware all over the one table. The hotel also advertises "free self parking". This is true, but it is on the street if you are lucky enough to find a spot, they do not have their own lot. They do have housekeeping service, but outside of changing the pillowcases I have no idea what they did. We had to replace our own towels. Overall it was a nice stay in a nice little town, a short drive to Chapel Hill and other areas. Not sure if I would stay again though.
Stayed 2 nights in Oct 2023
Response from Elise Tyler, GM on 10 Oct 2023
Thank you very muchf for your feedback and review! I will certainly address the concerns you have raised and I appreciate your time. We are always happy to discuss and rectify any issues you may be having, please feel free to contact management should you decide to join us again, we will ensure those loose ends are tied up nicely and your stay is 10/10 worthy! Thank you again, we appreciate you staying with us!

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay smooth check in great prices rooms lovely .. a hidden gem
Stayed 1 night in Oct 2023
Response from Elise Tyler, GM on 10 Oct 2023
Hello Valerie! Thank you for this glowing review, we are honored for your kind words! Please come visit us again soon!

10/10 Excellent

Douglas

Stayed 1 night in Sep 2023
Response from Elise Tyler, GM on 10 Oct 2023
Thank you beyond words, Douglas. These ratings make every effort and day the best it can be for our little locally owned and operated business. Truly, we cannot tell you how much your time to give us this glowing review means to us!

10/10 Excellent

James

Travelled with family
Liked: Property conditions & facilities
The history of the property is amazing & the vibe of the town & hotel are so mellow. Loved it & would go back in a heart beat.
Stayed 1 night in Sep 2023
Response from Elise Tyler, GM on 28 Sept 2023
Thank you so much, James! We are so moved by your words. It is our pleasure to have you here in our lovely little town and here at the inn! Can't wait to have you back!

6/10 Okay

ANTHONY

Travelled with partner
Liked: Cleanliness
Not what we expected, small property, new building housed modern rooms. Had no old southern charm. Rolls as breakfast, more of a hotel then a bed and breakfast.
Stayed 1 night in Sep 2023
Response from Elise Tyler, GM on 25 Sept 2023
Hello Anthony! Thank you for your time and for staying with us! We hope you come and enjoy the historic structure for your next stay if you would like to be in the older building. We look forward to your next stay!

10/10 Excellent

William J

Stayed 1 night in Sep 2023
Response from Elise Tyler, GM on 13 Oct 2023
Thank you for this wonderful rating! We are so grateful you had an excellent experience!

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely spot!
Stayed 2 nights in Sep 2023
Response from Elise Tyler, GM on 21 Sept 2023
Thank you so very much, Karen! We look forward to having you back!

10/10 Excellent

isabel

Liked: Cleanliness, staff & service, property conditions & facilities
Love the place super lovely and staff very attentive.
Stayed 2 nights in Sep 2023
Response from Elise Tyler, GM on 18 Sept 2023
Thank you so very much!! We are so grateful you had a great stay and we look forward to the oppertunity to host and care for you again!

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
The staff was amazing!
Stayed 1 night in Sep 2023
Response from Elise Tyler GM on 15 Sept 2023
Thank you so very much! We are honored. We look forward to your next stay!!

10/10 Excellent

Margaret

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Colonial Inn is historic in Hillsborough NC. After years of neglect, a number of families came together to buy, restore & refurbish the grand old building as well as building a new addition with we’ll appoint, modern rooms. Everything from morning coffe and cinnamon buns service to luxurious bed linens adds to the pleasure of our stays here. Plus, great staff especially a woman named Nancy!
Stayed 2 nights in Sep 2023
Response from Elise Tyler GM on 15 Sept 2023
Ms. Margaret, I shared this sweet comment with Nancy and she is simply elated. YOU are why we do what we do and we are so beyond happy that you enjoyed your time with us! We cannot wait to have you back. Thank you beyond words for this kind review!

10/10 Excellent

Romuald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An historian’s dream. Like going back in time 200 years and staying in a wealthy family member’s big house, with servants all around to tend to one’s needs, yet treated like family with genuine non-commercial warmth. Gorgeous smack in the middle of small town location. Totally modern luxurious air conditioning, bedding and bathroom facilities even in the oldest part of the inn where we stayed.
Stayed 2 nights in Aug 2023
Response from Elise Tyler GM on 29 Aug 2023
We are humbled and honored with your words. Thank you beyond measure and words for this account of your time with us. This is (you are) the "why" behind the restoration. Thank you so many times over for this review and for continuing to fan the flame of our passion to keep a historic gem alive for people to enjoy for centuries to come!

10/10 Excellent

Mari Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our son lives in Hillsborough so it was very easy and convenient. Very comfy and clean. We loved the walk ability to restaurants. Such a great small town spirit. We will definitely stay again.
Stayed 3 nights in Aug 2023
Response from Elise Tyler, GM on 28 Aug 2023
Thank you so very much Mari Lynn! We are happy to have your son as our neighbor, and you as our honored guest!! We're grateful beyond words for your kind review! We look forward to your next stay!

10/10 Excellent

Jannett

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Aug 2023
Response from Elise Tyler, GM on 28 Aug 2023
Thank you so, so much Jannett!! We're thrilled and honored! We look forward to when you return!

8/10 Good

didem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue is that most of the rooms are in the back building which is new. The old inn has rooms but they are much more expensive. This should have been clear on the website.
Stayed 1 night in Jul 2023
Response from Elise Tyler, GM on 28 Aug 2023
Thank you so much for your kind words and review! We are so grateful!!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Elise Tyler, GM on 28 Aug 2023
Thank you so very much for this wonderful rating! We look forward to your return!

10/10 Excellent

Bert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Elise Tyler, GM on 21 Aug 2023
Thank you so very much, Bert!!! We are honored! Please come back and visit us soon!

10/10 Excellent

Jessie

Stayed 1 night in Aug 2023
Response from Elise Tyler GM on 15 Sept 2023
Thank you so much, Jessie, for this wonderful review!!! We hope to have you back soon and look forward to taking wonderful care of you!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Elise Tyler, GM on 21 Aug 2023
Thank you so very much, Richard!!! We are honored! Please come back and visit us soon!

10/10 Excellent

Rockwell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Elise Tyler, GM on 21 Aug 2023
Thank you so very much, Mr. Rockwell!!! We were honored to have you as our guest! Please come back and visit us soon!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just lovely!
Stayed 1 night in Aug 2023
Response from Elise Tyler, GM on 21 Aug 2023
Thank you so very much, Patricia, the feeling is mutuall!!! We were honored to have you as our guest! Please come back and visit us soon!

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was terrific, the rooms were pretty and comfortable, and we loved the location in historic Hillsborough, with all the restaurant and bar and lovely old homes and Revolutionary War history.
Stayed 2 nights in Jul 2023
Response from Elise Tyler, GM on 21 Aug 2023
Thank you, Deborah! We are so, so pleased you enjoyed your stay and beautiful Hillsborough! Please come back and visit us soon!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Elise Tyler, GM on 24 July 2023
Thank you, Laura!!! We are so very grateful!!!

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property condition was superb. Staff was very friendly too. Parking was ok. Didn't care for the exposure of cleanig equipment and supplies in upstairs hall.
Stayed 1 night in Jul 2023
Response from Elise Tyler, GM on 11 July 2023
Hello John! Thank you for your review! We are so grateful you had a wonderful experience and we look forward to your return!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hillsborough is a wonderful colonial town with many old homes, churches and other historic sites. Very walkable and dining options are a minute or two stroll away. The Colonial Inn is our HQ when visiting our son and daughter-in-law in Durham.
Stayed 4 nights in Jul 2023
Response from Elise Tyler GM on 10 July 2023
Hi Michael! We are equally grateful and honored. Thank you so very much and please know you have a home here in Hillsborough, and we're THRILLED to be your HQ!! See you soon!

10/10 Excellent

Minta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night getaway
Stayed 1 night in Jun 2023
Response from Elise Tyler, GM on 29 June 2023
Thank you so very much! We were honored to have you stay with us! Please come back and visit soon!