In-room safe, desk, blackout curtains, iron/ironing board
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Reviews of Microtel Inn & Suites by Wyndham Hillsborough

2 out of 5
Microtel Inn & Suites by Wyndham Hillsborough
120 Old Dogwood St, Hillsborough, NC

Reviews

7.4

Good

Rating 10 - Excellent. 279 out of 969 reviews" "
Rating 8 - Good. 338 out of 969 reviews" "
Rating 6 - Okay. 184 out of 969 reviews" "
Rating 4 - Poor. 90 out of 969 reviews" "
Rating 2 - Terrible. 78 out of 969 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

David

Disliked: Cleanliness, staff & service
Stayed 3 nights in May 2024
Response from kodi G. on 14 May 2024
Thank you for staying with us and we hope to see you again soon!

10/10 Excellent

Dena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from kodi G. on 14 May 2024
Thank you for your perfect score!

8/10 Good

Timothy

Travelled with partner
Liked: Property conditions & facilities
Could use a little updating.
Stayed 1 night in Apr 2024
Response from kodi G. on 14 May 2024
Thank you for your positive feedback as we are always looking for ways to improve our hotel for our current and future guest!

10/10 Excellent

Liz

Liked: Amenities
The front staff was very friendly and accommodating!
Stayed 1 night in Apr 2024
Response from kodi G. on 14 May 2024
Thank you for your amazing review! we thrive on having amazing customer service!

10/10 Excellent

Bradford

Liked: Cleanliness, staff & service, property conditions & facilities
Hard to control the temperature in the room.
Stayed 1 night in Apr 2024
Response from kodi G. on 14 May 2024
Thank you for your perfect score! We will make sure we take a look at the AC in the room, thank you for bringing this to our attention.

4/10 Poor

Lucinda

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The smallest room I have ever stayed in.
Stayed 2 nights in Apr 2024

6/10 Okay

Diana

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Located in a very convenient area. As clean as it could be. Front desk was extremely nice and attentive. Rooms need to be completely renovated.
Stayed 2 nights in Apr 2024

6/10 Okay

Charles

Liked: Cleanliness
Disliked: Staff & service
I was assigned to a room on the third floor, but the elevator was broken, so I had to walk up. When I got there, my key opened the door to the room, but there was somebody else's open suitcase on the bed. The room I wound up with on the second floor was fairly clean and comfortable.
Stayed 1 night in Apr 2024

10/10 Excellent

Nicolas

Liked: Staff & service, property conditions & facilities
Very nice stay, do recommend!
Stayed 2 nights in Mar 2024

6/10 Okay

John, Mercerville

Travelled with partner
It was an older property but nice. Breakfast was minimal.
Stayed 1 night in Mar 2024

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very convenient from the highway I-40. I had two rooms, and both had problems with the sink stoppers. They were broken. The room drapes were broken and didn't fall well. The carpet looked dirty. The beds were hard and you had to move around to find the right spot to sleep. Some updates are warranted to make the customer fell like they are staying in a moderate priced hotel. Overall, the stay was good.
Stayed 2 nights in Mar 2024

6/10 Okay

Samuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel but old
Stayed 1 night in Mar 2024

8/10 Good

Bobbie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly front desk attendant
Stayed 2 nights in Mar 2024
Response from Kodi G. on 27 Mar 2024
Thank you for your positive review! we thrive on having amazing customer service for our guest! We hope to see you again soon!

6/10 Okay

KIMBERLY

Travelled with family
Disliked: Cleanliness, staff & service
At check in, front desk attendant was so interested in what she was watching on her phone that I had to address her four times before she acknowledged me. The next morning at checkout, the same attendant was there and it took me three times addressing her to wake her up from a sound sleep to get my deposit refund. I think Microtel would do well to have surprise visits to see just how poorly their hotels are being managed.
Stayed 1 night in Mar 2024
Response from Kodi G. on 12 Mar 2024
We do apologize for the inconvenience you had during your stay with us. We do not condone this kind of behavior from our staff and will ensure this is corrected. We do hope we will see you again so we can better serve you.

10/10 Excellent

Thelma

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
price and comfort
Stayed 1 night in Feb 2024
Response from Kodi G. on 12 Mar 2024
Thank you for the positive feedback. we hope to see you again soon!

2/10 Terrible

Donald

Travelled with partner
Disliked: Staff & service, property conditions & facilities
What i didn't like was that the person that us supposed to be at the desk was rarely there. Also there is a lot of cannabis smoked on the main floor.
Stayed 4 nights in Dec 2023

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
I really liked the quietness. Woman at front desk was very nice, and it was faster than other hotels to get the key. The room was very comfortable and everything worked!
Stayed 1 night in Feb 2024
Response from Kodi G. on 27 Mar 2024
Thank you for your positive review! we are always looking for ways to improve ourselves and comments like yours are always apricated! We do hope you will stay with us again soon!

2/10 Terrible

Patricia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was so many problems with this hotel. First, I was heading to the front door when I was asked by a drunk man if I wanted to go to his room. I immediately informed the front desk. The young girl behind the front desk informed me that this man was given a prior warning as he had approached another woman entering the hotel. My best guess is that this hotel is being used as a homeless shelter which is just appalling to me. While I am not against the homeless, they should not be given rooms in a hotel that advertises itself on Expedia and for which I am paying money to stay in. Lots of very unsavory "guests". Second, the room needs an insect exterminator. When I reached for the phone to call downstairs, two ants were crawling on the handset. Third, the small refrigerator freezes your food and drink. Fourth, the pillows on the bed are 16" square. They are NOT standard sized bed pillows. And you only get 3. Fifth and very important to me and I would imagine to anyone who stays at this hotel, there is no working internet. On my first night, I notified the front desk woman who said "It works". She lied. So for 6 nights, I had to drive down the street to McDonalds to use their internet. This morning when I checked out, another front desk clerk, who was honest, quickly informed me it has been out for a while, management knows it has been out and has failed to get it repaired. This hotel is unsafe, unhealthy and not what is advertised. I expect a full refund!
Stayed 6 nights in Feb 2024
Response from Kodi G. on 27 Mar 2024
Thank you for your feedback. We do apologize that you did not love your experience with us. We are always looking for ways to improve our hotel for future and current guest.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Kodi G. on 27 Mar 2024
Thank you for the perfect score!

6/10 Okay

david

Liked: Staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Feb 2024
Response from Kodi G. on 27 Mar 2024
Thank you for your perfect score! We hope to see you again soon!

10/10 Excellent

Mark

Liked: Amenities
Nice
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great for the price.
Dated, but very clean room. The hotel smelled like food; but once in my room, i didn't smell any of it. 97% rating. Very efficient check-in; great staff. I travelled alone while a loved one was in a nearby hospital- never felt unsafe. Comfortable mattress.
Stayed 1 night in Jan 2024
Response from Kodi G. on 27 Mar 2024
We are very happy to hear you enjoyed your stay with us! We are always looking for ways to improve our hotel and reviews like yours help! We hope to see you again soon!

2/10 Terrible

Elizabeth

Stayed 2 nights in Jan 2024
Response from Kodi G. on 27 Mar 2024
Thank you for your feedback. We do apologize that you did not love your experience with us. We are always looking for ways to improve our hotel for future and current guest.

6/10 Okay

Jennifer, Lake Wylie

Stayed 2 nights in Jan 2024

6/10 Okay

David

Business traveller
Liked: Cleanliness
It was close to where I had class for three days.
Stayed 2 nights in Jan 2024
Response from Kodi G. on 23 Jan 2024
Thank you for your feedback! we thrive on guest feedback for our hotel to grow! we hope to see you again in the future!

10/10 Excellent

leslie

Stayed 2 nights in Jan 2024
Response from Kodi G. on 23 Jan 2024
Thank you for the perfect rating! we strive to provide excellent service to all our guest, Future, past and present.

2/10 Terrible

Jacalin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It was very dirty. Overall the hotel was run down and grungy. There were bodily fluid stains on the wall of the room. The bed sagged and was uncomfortable. The tv did not work. There were no outlets near the beds. We asked to be partially refunded because of the non-working tv. They refused, and instead moved us to a suite. It was trashed, had been occupied and not cleaned with literal trash everywhere and the AC unit ripped out of the wall and in the middle of the room. Were moved to a different suite and that was ok - still grungy like the rest of the hotel and the bathroom door wouldn’t shut. The breakfast was extremely limited, with no protein options. I’ll never stay here or book a microtel again.
Stayed 2 nights in Jan 2024
Response from Kodi G. on 23 Jan 2024
We do sincerely apologize for the inconvenience you had during your stay with us. we are always trying to strive for a better experience for our current and future guest.

10/10 Excellent

heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
This was our first stay there and we would not hesitate to book again. The housekeeping staff did an excellent job of cleaning the room and that was so important to us. Keep up the good work!!! Thanks also for providing so many choices for breakfast food. That sure was a plus.
Stayed 3 nights in Jan 2024
Response from Kodi G. on 23 Jan 2024
Thank you for your amazing review! we are very happy to hear that you enjoyed your stay with us! We cant wait to see you again!

2/10 Terrible

Andrea

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After walking in felt like walking out and going home … bed very uncomfortable… I’m 72 and this would be the worst I’ve ever slept in… the bed was very uncomfortable.
Stayed 1 night in Jan 2024
Response from Kodi G. on 23 Jan 2024
We do apologize for the inconvenience you had during your stay with us. we are currently in the process for getting a remodel and hope you will stay again so we can fix your experience.

2/10 Terrible

Elizabeth

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Just so run down and filthy I thought I would catch something
Stayed 1 night in Jan 2024
Response from Kodi G. on 23 Jan 2024
We do apologize for the inconvenience you had during your stay with us but appreciate your feedback. we are constantly trying our best to provide the best service we can for our guests.

10/10 Excellent

jennell

Stayed 1 night in Jan 2024

2/10 Terrible

earnell

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023

2/10 Terrible

Frederick

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Maria

Travelled with partner
Liked: Property conditions & facilities
It has a funny smell I didn’t like. People not supposed to smoke in, and I feel like they do anyway
Stayed 1 night in Dec 2023

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, comfortable stay
The American flag is tattered and needs to be replaced on the flagpole. Another guest pointed this out to us. The shower curtain is a bit tattered also. The beds and linens were comfortable and the rooms were quiet. Mud was tracked in at the coffee/breakfast area. I mentioned there were cakes of mud there, but the front desk guy never got a broom and guests continued to walk through the mud...
Stayed 2 nights in Dec 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Jill

Liked: Cleanliness, staff & service
Stayed 6 nights in Dec 2023

2/10 Terrible

Terri

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jhonatan

Stayed 1 night in Dec 2023

10/10 Excellent

Leroy

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

4/10 Poor

Herbert

The property"s public areas werenot thoroughly clean, like inside the elevator and in the foyer. Also there were wear marks on the carpeting. The wifi and the TV service were very good.
Stayed 1 night in Nov 2023
Response from Kodi G. on 6 Dec 2023
We do apologize for the inconvenience this may have caused during your stay with us, we are always trying to better our hotel for our present and future guest.

10/10 Excellent

Leroy

Liked: Cleanliness, staff & service, property conditions & facilities
Accessibility.
Stayed 1 night in Nov 2023
Response from Kodi G. on 6 Dec 2023
Thank you for your positive review!

4/10 Poor

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Room was not ready at 6:pm and the ice machine was not operational.
Stayed 1 night in Nov 2023
Response from Kodi G. on 6 Dec 2023
We do apologies for the inconvenience this may have caused you during your stay with us.We do hope you will stay with us again as we are always trying to better our hotel for our guest!

4/10 Poor

Anita

Travelled with family
Furniture dirty. Over charged on my credit card
Stayed 1 night in Nov 2023

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first stay there and we would not hesitate to book again. The housekeeping staff did an excellent job of cleaning the room and that was so important to us. Keep up the good work!!! Thanks also for providing so many choices for breakfast food. That sure was a plus.
Stayed 2 nights in Nov 2023
Response from Kodi G. on 6 Dec 2023
Thank you for your amazing review! we thrive on having a wonderful housekeeping team!

4/10 Poor

John

Stayed 1 night in Nov 2023

6/10 Okay

Audra

Travelled with family
Liked: Cleanliness
I thought that the hotel was nice. My mom got a good night sleep and really enjoyed your bathtub. It was a little noisy, but I think that was related to the construction going on. You need to restock your vending machines because they had no drinks available.
Stayed 1 night in Oct 2023

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They corrected my error
As usual at this Microtel, everything was just what we wanted. On this trip, I had inadvertently requested a room that lacked a refrigerator, and we needed one. Benjamin at the front desk took care of everything quikcly and in a friendly manner. He's a keeper.
Stayed 1 night in Oct 2023
Response from Kodi G. on 6 Dec 2023
Thank you for your positive review! We thrive at having an amazing staff at Microtel! we hope you will stay again soon!

4/10 Poor

Paul

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed at this property a couple years ago. It’s gone downhill. Very dirty, carpets are a mess.
Stayed 1 night in Oct 2023