Hillcrest Hotels, Orem

"Seems to have gone downhill from 2 years ago"

"A nice touch would be having access to a water dispenser? Otherwise, had a great stay and the staff were superb."

"Had a great experience overall"

"Close to BYU. Easy stay."

"Not too fancy, affordable, comfortable & clean!"

"I booked 3 rooms on 1 reservation. You would think the rooms would be at least located on the same floor, but we were placed on 3 different floors. When one of us checked into our room, there was a yellowish brown substance on the toilet seat, so we were moved to a different room. In the morning it said breakfast began at 6am. We went down at 6:15 and they did not have all of the breakfast out, no eggs and no hot water. Dismal and disappointing. Gotta say I have never had much luck at a Hilton hotel. Most of the time they are just meh."

"This property needs a tobe remodeled. Paint on walls, ceilings,carpets and over all needs an remodeled. The beds are Fulls not Queens. Very small for 2 people. Hot water is very weird. Gets really hot, then ice cold. Also makes alot of noise when you are showering. Coffee taste like burnt beans. "

"The staff are so wonderful, kind, and attentive. I felt very welcomed and taken care of. The rooms however have gone down in quality since I stayed here 3 years ago. The bed was fine, comfortable enough and clean. However the bathroom looks like it was remodeled by a sloppy teenager. The cleanliness in the showers especially around the shower products needs to have a good once over. Corners in the bathroom were built up with dust and grime. Everything else was fine. The place smells clean and the pool area is clean. I can tell they clean daily but there is a need for a really good deep clean. Because of two lovely Indian immigrants that were working there during my stay I will be back again to give it another chance."

"This was the perfect place to call home while I was conducting business in Utah Valley."