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"When we arrived to check in at the hotel, there was already a different customer in the room. When we went back to the main lobby, we had to wait in the lobby for over an hour before the staff got us a room. They did not provide updates either. They just asked us to wait. Any update they did provide to us was provided in Japanese and they clearly knew that I could not understand Japanese. Overall, the staff worked urgently to fix the issue, but it was not clear what they were doing and it was frustrating. The staff simply apologized, but did not provide any complimentary service for our inconvenience. The room was fine, but the wait was much too long. "

"onsens fantastic. "

"Amazing view"

"Very clean place, easily accessible, with kind staff."

"Room was clean so can't fault them on that but it's a very dated hotel. It is okay just for sleeping in as the location is extremely convenient, right opposite Shin-Yamaguchi station so easy to get to locations such as Hagi Castle Town and Akiyoshido Caves. Free Breakfast was included but the offerings were basic in my opinion so I didn't go back after the first day."

"g reat"

"Only one concern is that the wifi is available only around the reception area, not in guests room. "

"Fabulous hotel. "

"It was filthy and cramped up. Nothing good to say about it. Absolute scam"